Director, Strategy & Business Architecture

Manulife Financial; Toronto; Hybrid; CAD 110,000 - 206,000; Full time

Job summary

A leading financial services firm in Toronto is seeking a Director, Strategy & Business Architecture to drive strategic innovation and business transformation. The ideal candidate will have over 10 years of experience in strategy and architecture roles, with a strong focus on aligning technology with business goals. This position involves collaboration with business leaders and a commitment to improving customer experiences through innovative solutions.

Benefits

Comprehensive health benefits

Retirement savings plans

Paid time off including holidays and personal days

Wellness benefits

Qualifications

• 10+ years in Strategy & Business Architecture.
• Ability to develop customer-focused strategies.
• Exceptional communication skills at all levels.

Responsibilities

• Collaborate with leaders to develop impactful strategies.
• Facilitate planning and road-mapping for technology innovations.
• Drive business transformations and align strategy with execution.

Skills

Strategic planning

Business architecture

Communication skills

Technology innovation

Stakeholder management

Education

Bachelor's degree or equivalent in business or technology

Tools

EA frameworks (Zachman, TOGAF)

Job description

We are looking for an expert and highly motivated Director, Strategy & Business Architecture to join Canada segment’s Technology & Operations Strategy team!

We are at the forefront of redefining our business and operating model using the latest artificial intelligence and automation innovations. This role will drive Canada's business and technology transformation to support our Digital Customer Leader (DCL) goals. You will work closely with business leaders to craft business strategies and objectives, and perform architectural assessments to define target operating models. These models will enhance end-to-end customer experiences, improve straight-through processing, and optimize our technology portfolio.

We are at an organization that values diverse and big thinking, rewards both behaviors and delivery, and focuses on growth and continuous improvement – all in support of Manulife’s mission to help clients and one another succeed!

Position Responsibilities:

Collaborate with business and technology leaders to develop strategies, assess their impact on the operating model, identify innovation opportunities, and achieve business success through customer-focused roadmaps.

Facilitate outcome-based planning and road-mapping, qualify investment ideas, and build business and technology roadmaps that will streamline transition from strategy to execution, accelerate technology innovation, and optimize technology portfolio.

Lead complex business transformations, complete capability and value stream assessments to address end-to-end business and technology impacts, and ensure ongoing alignment between strategy and implementation.

Develop a coordinated view of organization’s business architecture to support capability, value stream or customer journey assessments and to define and govern outcome-based transformation roadmaps.

Keep up to date with the latest technology developments and industry/market trends. Conduct detailed research to find opportunities for technology innovation that can improve or redefine our business model.

Drive and facilitate product/vendor direction and integrate new technologies from an architectural perspective within the business environment, while optimizing costs and mitigating risks.

Contribute to achieving important project achievements and overall project goals on time, within budget, and by following relevant standards.

Required Qualifications:

10+ years Director or Manager Strategy & Business Architecture

A broad, enterprise-wide view of the business and varying degrees of appreciation for strategy, processes, and capabilities, enabling technologies, and governance.

Ability to recognize structural issues within the organization, functional interdependencies, and cross-silo redundancies and work effectively at all levels of an organization to influence others to move toward consensus.

Ability to act as liaison conveying information needs of the business to IT and data constraints to the business, while applying equal conveyance regarding business strategy and IT strategy, business processes and workflow automation, business initiatives and IT initiatives, and benefit realization and service delivery.

Ability to understand contexts, identify patterns and trends, and analyze impact of different change factors. Strong situational analysis and decision-making abilities.

Extensive experience in strategizing and aligning business and technology plans, adopting new technologies, evaluating and coordinating technology investments, and optimizing application portfolios.

Experience with capability, value stream and customer experience assessments, SWOT analysis, definition, and governance of outcome-based transformation roadmaps.

Experience using model-based representations and business architecture blueprints, that can be adjusted as required to collect, aggregate, or disaggregate complex and conflicting information about the business.

Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations.

Previous experience in management consulting with focus on strategy and transformation is a must.

Preferred Qualifications:

Bachelor's degree or equivalent experience in business, marketing, finance, or technology, along with a minimum of 10 years in strategic business and tech roles.

Comprehensive familiarity and proficiency in EA frameworks (Zachman, TOGAF) and Business Architecture Guild standard methodologies.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our distributed team, we’ll support you in shaping the future you want to see.

關於宏利和恒康

宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽https://www.manulifeim.com/institutional/tw/en.

宏利是平等機會僱主

在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 [e-mail]。

Referenced Salary Location

Toronto, Ontario

Working Arrangement

混合式

Salary range is expected to be between

$110,530.00 CAD - $205,270.00 CAD

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.