Director, Strategic Alliance Group

Compass Group Canada; Toronto; On-site; CAD 145,000 - 250,000; Full time

Job summary

Compass Group Canada seeks a strategic leader to drive retention and expansion across a portfolio of high-value client partnerships within the Strategic Alliance Group. The Director role focuses on protecting and growing strategic accounts through strong executive relationships and disciplined portfolio management.

You will engage with operators, clients, and senior leadership to shape account directions, manage risks, and drive measurable outcomes across the portfolio.

Qualifications

• At least 10 years engaging executive and senior client stakeholders.
• Experience in consulting, strategic account management, or large-scale client environments.
• Strong commercial and financial acumen with demonstrated growth drive.

Responsibilities

• Own client retention performance across a defined portfolio.
• Serve as trusted strategic advisor to internal stakeholders and client leadership.
• Lead planning and strategy for key accounts, manage priorities and lifecycle stages.
• Identify, assess, and mitigate commercial, operational, and relationship risks.
• Translate client feedback into actionable operational strategies with Operations.
• Lead contract renewal, rebid, and recover strategies for at-risk accounts.
• Coordinate cross-functional efforts to deliver coordinated solutions.
• Leverage data and market intelligence to inform decisions and retention trends.
• Lead executive business reviews and influence high-impact partnership decisions.

Skills

Executive presence

Strategic leadership

Client relationship

Portfolio management

Data analytics

Negotiation

Cross-functional collaboration

Growth strategy

Job description

Expected compensation range for this position is $145,000 to $250,000+ inclusive of base salary plus uncapped bonus and incentive package. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

This is apostingfor an existing vacancy.

Preference will be given to candidates located in the Greater Toronto Area (GTA) or Eastern Canada. Travel will be required as part of this role.

Make a meaningful impact on client satisfaction and retention by strengthening the partnerships that matter most.

We’relooking for a strategic, commercially minded leader to drive retention and expansion acrossa portfolio of high-value client partnerships.This role is a key driver of retention and growthandisresponsiblefordrivingclient satisfaction andstrengtheningpartnershipswithin theStrategic Alliance Group (SAG).The Directoroperatesas a strategic advisor to operators and clients, leading proactive engagement that strengthens partnerships,anticipatesrisk, and drives expansion opportunities. Thisis a highly visiblerolefocused onprotecting and growingstrategicaccounts through strong executive relationships, and disciplined portfolio management, shaping account direction and turning insights into measurable outcomes.

Now, if you were to come on board as our Director, Strategic Alliance Group we’dask you to do the following for us:

• Ownclientretention performanceacross a defined portfolio
• Serve as a trusted strategic advisor tointernal stakeholdersand client leadership, including C-suite and seniorleadership
• Lead planning and strategy for key accounts, includingidentifyingpriorities, managing account focus, and supporting clients through all stages of the partnership lifecycle
• Identify, assess, and mitigate commercial, operational, and relationship risks
• Translate client feedback and business insights into actionable operational strategies in partnership with Operations leadership
• Support and leadcontractrenewal, rebid, andrecoverstrategiesfor at-risk accounts
• Aligncross-functionaleffortsacross Operations, Sales, Finance, Culinary, Support Services, and Sector leadership to deliver coordinated solutions
• Leverage data, analytics, and market intelligence to inform decision-making,identifytrends, and shape retention strategies
• Lead executive business reviews and influence high-impact partnership decisions

Why This Role?

• Direct impact on business growth through strategic client partnerships
• High visibility with senior leadership and key clients
• Opportunity to shape retention strategy across a complex national portfolio
• Collaborative, performance-driven environment where innovation is valued
• Opportunity to influence executive client engagement and long-term partnership health across the portfolio

Think you have what it takes to be our Director, Strategic Alliance Group? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role:

• At least 10 yearsofexperience engagingexecutive andseniorlevel internal and externalclient stakeholders and leading strategic conversationswithin a multi-client scope
• Strong commercial and financial acumen withdemonstratedability to drive growth
• Experience managing complex portfolios and prioritizing effectively
• Proven ability to translate data and insights into actionable strategies
• Strong relationship-building skills across multiple levels oforganization
• Experience in consulting, strategic account management, orlarge-scale client environments
• Executive presencewith the ability to leadwithout authority, challenge and influence senior levelsandgroupfacilitation skills
• Ability to develop and execute strategic retention plans and long-term client partnership roadmaps