Director, Specialty Retail Programs

Shoppers Drug Mart; Mississauga; On-site; CAD 100,000 - 130,000; Full time

Job summary

Shoppers Drug Mart is seeking a Director, Specialty Retail Programs to lead strategic initiatives across their locations. The role is critical in shaping specialty pharmacy experiences, requiring strong leadership skills and extensive pharmacy operational knowledge. This full-time position offers opportunities for impactful change in patient care and organizational growth.

Benefits

Purchase discount program

Competitive pay

Online learning through Academy

Qualifications

• Minimum 5 years of experience in pharmacy, pharma, or healthcare.
• Strong background in retail pharmacy operations ideally with SDM or Loblaw.
• Proven ability to influence and lead change without formal authority.

Responsibilities

• Lead a team responsible for specialty program design and optimization.
• Define and execute operational strategies and workflows.
• Monitor pharmacist scope of practice changes.

Skills

Leadership

Communication

Pharmacy Systems Knowledge

Change Management

Tools

MS Office

CRM Platforms

Job description

Location:

1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Job Description

Director, Specialty Retail Programs

We are hiring a Director, Specialty Retail Programs.

The Director, Specialty Retail Programs, reporting to the Senior Director, Specialty Retail & Pharmacy Operations, is accountable for leading strategic initiatives that shape the retail specialty pharmacy experience across Loblaw and Shoppers Drug Mart locations. This role leads a team that collaborates with cross-functional partners to implement scalable programs, enhance pharmacy capabilities, and deliver exceptional care for specialty patients in the retail environment.

Specialty Health Network (SHN) supports our retail stores in delivering best-in-class care to patients prescribed specialty medications. SHN operates specialty patient support and drug programs, facilitating reimbursement, improving adherence, and enabling better health outcomes for patients, prescribers, and pharmaceutical manufacturers.

What You’ll Do

• Lead a high-performing team responsible for the design, launch, and optimization of specialty programs across the retail pharmacy network

• Define and execute operational strategies, workflows, and SOPs that support compliant implementation and pharmacy readiness

• Partner with SDM and enterprise teams to embed specialty offerings into the retail pharmacy experience

• Act as a clinical and operational subject matter expert for enterprise strategic initiatives

• Oversee pharmacy training and readiness plans for specialty programs

• Drive continuous improvement initiatives and best practice documentation

• Ensure all program operations meet regulatory and professional standards

• Monitor pharmacist scope of practice changes and apply them to retail patient support offerings

• Support business development activities as needed, providing operational insights

• Develop stakeholder communications including memos, presentations, and strategic updates

What You’ll Need

• Minimum 5 years of progressive experience in pharmacy, pharma, or healthcare

• Strong background in retail pharmacy operations, ideally with SDM, Loblaw, or equivalent

• Leadership experience, including direct team or cross-functional leadership

• Proven ability to influence and lead change without formal authority

• Excellent communication skills with strength in content development and presentations

• Deep knowledge of pharmacy systems, workflows, and standards of practice

• Experience with Patient Support Programs and CRM platforms is preferred

• Proficient in MS Office and adaptable to shifting business priorities

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

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