Director, Software Development - PC Optimum

Loblaw Companies; Toronto; On-site; CAD 130,000 - 180,000; Full time

Job summary

Loblaw Digital is seeking a Director of Engineering to enhance and lead its popular PC Optimum loyalty platform. This role involves overseeing architectural decisions, managing engineering teams, and ensuring the delivery of secure, scalable solutions that improve customer loyalty experiences. Ideal candidates will have extensive experience in digital commerce, strong technical backgrounds, and a passion for mentorship and collaboration.

Qualifications

• Minimum 1 year in a Director-level engineering role in high-scale digital commerce.
• Proven record of leading high-performing teams and customer-facing platforms.
• Deep technical expertise in modern web technologies.

Responsibilities

• Lead multiple engineering teams, fostering technical excellence.
• Drive the technical strategy for the PC Optimum platform.
• Collaborate with cross-functional teams to deliver complex features.

Skills

Leadership

Cloud Infrastructure

Microservices Architecture

APIs

Agile Methodologies

Communication

Education

Bachelor's Degree in Engineering or Computer Science

Advanced Degree preferred

Job description

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we're up for the challenge. From our office in Downtown Toronto, we've created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we're only just getting started.

Why is this role important?

Our PC Optimum program is one of the most recognized and loved loyalty programs in Canada, helping millions of Canadians save more and shop smarter. We're now looking for a Director of Engineering to lead the next evolution of our Loyalty platform - enhancing its reach, resilience, and innovation.

As Director of Engineering for Loyalty, you will be a core leader within Loblaw Digital's technology organization. You'll oversee the architecture, development, and delivery of critical loyalty platforms that serve millions of Canadians daily.

You'll lead and grow high-performing engineering teams, own the technical vision, scale our systems to meet growing demand, and ensure we continue to deliver reliable and personalized loyalty experiences.

Your mission : to build a world-class digital ecosystem that supports one of Canada's most important retail loyalty programs.

What You'll Do

• Lead, mentor, and grow multiple engineering teams and software development managers, fostering a culture of technical excellence, ownership, and continuous improvement.
• Define and execute the technical strategy for the PC Optimum platform, ensuring it scales to meet evolving customer expectations and business goals.
• Drive consistent, high-quality delivery across digital experiences while ensuring operational excellence, scalability, and performance.
• Collaborate cross-functionally with product, design, data, and marketing teams to define and deliver complex features that make a measurable impact.
• Manage multiple parallel projects and priorities while balancing technical constraints with business objectives.
• Partner with internal stakeholders and external vendors (onshore and offshore) to ensure the delivery of scalable and secure solutions.
• Own architectural decisions and set best practices for modern engineering approaches, including cloud-native development, microservices, CI / CD, and observability.
• Represent the engineering function at the leadership level, providing insight and influence across business and technology teams.
• Build and nurture a strong engineering culture through hiring, coaching, and career development.

What You Bring

• At least 1 year in a Director-level engineering, ideally within a high-scale digital commerce or loyalty-focused organization.
• Proven track record of leading high-performing teams and scaling complex, customer-facing platforms.
• Deep technical expertise in cloud infrastructure, microservices architecture, APIs, and modern web technologies - plus a strong foundation in both frontend and backend systems.
• Hands-on leadership style with the ability to dive deep and engage in architectural discussions while empowering teams to thrive.
• Strong product sense - you understand how technology enables business outcomes and how engineering can drive customer value.
• Demonstrated experience working in agile environments and applying the right delivery model based on business needs.
• Excellent communication and collaboration skills, with the ability to influence across technical and non-technical stakeholders.
• A passion for people - you actively mentor, coach, and invest in your team's growth.
• Bachelor's Degree in Engineering or Computer Science required; advanced degree preferred.

How You'll Succeed :

At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

We're able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce.

If you have big ideas, undeniable enthusiasm, and thrive in a collaborative, creative, and diverse group, we'll get along just fine.

Looking for a challenge? Good. Love an innovative work environment? Even better.

Apply today.

Employment Type : Full time

Type of Role : Regular

Loblaw Digital recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation's evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.

SS #LD #ON

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