Director, Service Planning and Operational Readiness

Exceptional Care–Exceptional People

The Brant Community Healthcare System is a two site Community Hospital located in Brantford and Paris, Ontario.

• The Brantford General is an acute care hospital
• The Willett in Paris is an urgent care centre and transitional beds

By choosing to work at Brant Community Healthcare System (BCHS), you are joining an organization with more than 130 years of making a positive difference in the lives of the people we serve throughout our communities. We value Care, Accountability, Respect and Equity, and we are working together to build a healthier community!

Why Choose BCHS?

• Centralized Education Fund – opportunities for continuing education and staff development.
• HOOPP Pension Plan
• Predictable work locations
• Discounted onsite parking (no shuttles or waiting lists)
• Support 24/7 – you’re not on your own (managers on call, physicians, allied health, and support staff).
• Wellness matters – our Employee Assistance program is free and confidential to all employees and family members.
• Ongoing infection and prevention control measures, education, appropriate PPE and support available to all employees.

Position Summary

Reporting to the VP, Redevelopment and Capital Projects, the Director, Service Planning & Operational Readiness, will provide leadership for the ‘Reimagine BCHS’ Redevelopment project for the Brant Community Healthcare System (BCHS). The Director, Service Planning & Operational Readiness will be responsible for leading, programming, planning, executing and evaluating all Clinical Planning, Operational Planning, Operational Readiness and Transition Planning initiatives and, other post occupancy work such as the Post-Occupancy Evaluation if required. The Director, Service Planning & Operational Readiness will be knowledgeable regarding projects delivered using a Public-Private-Partnership (P3) model, the Ministry of Health capital planning process and Infrastructure Ontario’s (IO) processes.

Primary Responsibilities

• Overall responsibility for leading and managing the Service Planning and Operational Readiness team including internal (staff), and external resources (consultants).
• Work in partnership with the Director, Planning and Design, to lead the Redevelopment team, external consultants, advisors and sponsors to identify and achieve redevelopment goals.
• Lead open communication and effective collaboration with the Redevelopment team to ensure a cohesive approach to successful project delivery.
• Work closely and effectively with internal hospital resources in communications, finance, procurement, quality, biomedical, IT, facilities and engineering.
• Lead and oversee the Operational Planning and Readiness Team in the development of all clinical and operational project documentation, including Ministry of Health submission requirements and all efforts to prepare for and advance from stage-to-stage.
• Chair, or lead task forces, working groups, user groups, and committees as required.
• Participate in and share accountability with the Director, Planning and Design for the further development of the Redevelopment Roadmap and Schedule.
• Participate and be accountable for the Work Breakdown Structure(s) for the operational planning and readiness project requirements.
• Participate in the development, execution, and evaluation of Request for Qualifications (RFQ’s) and Request for Proposal’s (RFP’s) as required throughout the project lifecycle; participate or co-lead the process post announcement of preferred proponent throughout design and construction. This process may vary depending upon the P3 procurement model. Participate in and share accountability with the Project Director, Planning and Design for the development and maintenance of the project management documents such as the Project Risk Register and Issue Log as it relates to the clinical, operational, and transition and operational readiness planning scope of the project to ensure risks are tracked and managed, and issues are identified and resolved early.
• Lead the Service Planning and Operational Readiness Team to work with operational and medical leadership, front-line staff, and external consultants as required to ensure that the development of design reports, Ministry of Health submission requirement documents, and other project documentation is aligned with the Project Vision, Project Roadmap, Ministry of Health Design Standardization requirements and is coordinated and integrated.
• If required by the Ministry of Health, develop a design research framework to support a Post Occupancy Evaluation. Participate in the development of user groups and act as the link for project-related communication related to design of clinical workflows, operational planning and readiness, transition planning, and process improvement.
• The Director, Service Planning and Operational Readiness, will direct the planning and implementation of all Operational Readiness initiatives to ensure safe and quality patient-centered care in the new hospital facilities supported by a robust patient/family/staff/physician engagement strategy.
• The Director, Service Planning and Operational Readiness will facilitate effective and timely decision-making throughout the development and execution of the Redevelopment and be accountable for executing the approved redevelopment scope, schedule, and budget throughout early and detailed planning and the remaining stages of the redevelopment process. This position will report to and seek support from the VP, Redevelopment & Capital Projects and ensure that decisions follow the formal approval process established for the project. Issues will be identified and escalated up to the VP, Redevelopment & Capital Projects as required.

Mandatory Qualifications

• Master’s degree in Health Administration, Business, Nursing and/or Health Quality
• Bachelor’s degree in Health Administration, Business or Regulated Healthcare Program
• Minimum seven (7) years of progressive leadership experience in hospital operations across multiple programs and services with progressive leadership experience, and experience working on the development of healthcare capital projects (preferred, but not required)
• Registration is held in good standing with the applicable regulatory body.
• Evidence of effective customer service, organizational, interpersonal, communication, leadership, judgment, critical thinking and decision-making skills.

Mandatory Competencies

• Demonstrated ability to prioritize workload and function in a changing and sometimes demanding work environment
• A high degree of enthusiasm, tact, diplomacy and confidentiality.
• Proven problem-solving skills and the ability to think strategically and implement solutions at the management level.
• Strong leadership and interpersonal skills. Must be able to work with all levels of employees and management while being able to work independently, make timely decisions and drive solutions forward under pressure.
• People management and business partnership – able to identify and resolve issues to implement change and efficiency. Promotes team collaboration and consultation and committed to team development and collaboration
• Safety (patient, worker & workplace) is a BCHS Corporate Priority. The successful applicant will demonstrate good stewardship in the identification, reporting and mitigation of unsafe acts or conditions.

Accommodation

The Brant Community Healthcare System (BCHS) is an equal opportunity employer, committed to employment equity and diversity in the workplace. We welcome applications from women, Indigenous persons, members of racialized groups, visible minorities, persons with disabilities, persons of all sexual orientation and persons of any gender identity or gender expression.