Director, Sales Operations, Process Transformation and AI Program Management

Bell; Toronto; Hybrid; CAD 100,000 - 130,000; Full time

Job summary

A leading telecommunications company in Canada is seeking a Director of Sales Operations to enhance sales productivity through AI solutions. This role emphasizes optimizing sales processes and utilizing data-driven insights to drive performance. Applicants should have vast experience in sales operations, strong analytical skills, and excellent communication abilities. A Bachelor's degree is required, with an MBA preferred. This is a full-time hybrid position based in Ontario.

Benefits

Competitive salary

Medical, dental, and vision benefits

35% discount on services

Qualifications

• 7+ years of experience in sales operations or related roles.
• Ability to lead cross-functional teams.
• Strong analytical skills for data interpretation.
• Experience with sales technologies and processes.
• Excellent communication and presentation skills.

Responsibilities

• Lead sales process optimization and automation.
• Enhance sales productivity through technology.
• Develop data-driven sales insights.
• Collaborate on sales enablement programs.
• Manage strategic sales operations projects.

Skills

Sales operations experience

AI technologies understanding

Data analysis skills

Project management

Interpersonal skills

Education

Bachelor's degree in Business, Marketing, or related field

MBA preferred

Tools

Salesforce

AI-powered sales tools

Job description

Overview

Req Id:426652

On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks. At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.

Summary

As the Director of Sales Operations, Process Transformation and AI Program Management, you will be a key leader to enhance sales productivity, revenue generation and customer experience using AI solutions. This role will focus on leveraging technology, with a strong emphasis on Artificial Intelligence (AI), implementing best practices, and fostering a culture of continuous improvement within the sales organization. You will champion the simplification of sales processes, adoption of AI-powered solutions to automate tasks, and generate actionable insights that drive sales performance.

Key Responsibilities

• Sales Process Optimization: Lead the design, implementation, and continuous improvement of sales processes, ensuring efficiency, effectiveness, and alignment with overall business objectives. Identify opportunities to leverage AI to automate repetitive tasks, such as order fulfillment, sales presentation creation and data entry, freeing up sales representatives to focus on higher-value activities.
• Sales Productivity Enhancement: Identify and implement strategies to improve sales productivity, including streamlining workflows, automating tasks, and providing sales teams with the tools and resources they need to succeed. Evaluate and implement AI-powered tools for sales automation, such as intelligent chatbots, email automation platforms, and predictive dialers, to accelerate sales cycles and improve conversion rates.
• Data-Driven Insights: Develop and maintain sales dashboards, reports, and analytics to provide actionable insights into sales performance, pipeline management, and customer behavior. Utilize data to identify trends, opportunities, and areas for improvement. Leverage AI-powered analytics platforms to identify hidden patterns and insights in sales data, such as predicting customer churn, identifying high-potential leads, and optimizing sales strategies.
• Sales Enablement: Collaborate with sales leadership and marketing to develop and deliver comprehensive sales enablement programs, including training, content, and tools, to equip sales teams with the knowledge and skills they need to effectively engage with customers and close deals. Incorporate AI-powered tools into sales enablement programs, such as personalized content recommendations and intelligent coaching platforms, to improve sales representative effectiveness.
• Cross-Functional Collaboration: Partner with sales, marketing, product, finance, and other key stakeholders to align sales operations strategies with overall business goals and ensure seamless execution. Work with data science teams to develop and deploy custom AI models that address specific sales challenges.
• Program Management: Lead and manage strategic sales operations projects and initiatives, ensuring on-time and on-budget delivery.
• Performance Monitoring: Establish key performance indicators (KPIs) and metrics to track sales operations performance and identify areas for improvement. Develop metrics to track the impact of AI-powered solutions on sales performance.
• Compliance & Governance: Ensure adherence to company policies, legal regulations, and ethical standards in all sales operations activities. Ensure the responsible and ethical use of AI in sales operations, adhering to data privacy regulations and company policies.

Critical Qualifications

• 7+ years of progressive experience in sales operations, sales enablement, or related roles, with a proven track record of driving results. Experience with AI-powered sales technologies and a good understanding of AI principles and applications.
• Demonstrated ability to lead and motivate cross-functional teams in a fast-paced environment.
• Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and develop actionable insights. Experience with data analysis tools and techniques, including machine learning and statistical modeling.
• Experience with sales technologies (e.g., Salesforce, sales automation, analytics platforms) and a strong understanding of sales processes and methodologies. Deep understanding of the AI landscape and the ability to identify and evaluate AI-powered solutions for sales.
• Excellent communication, presentation, and interpersonal skills, with the ability to effectively communicate with sales teams, leadership, and other stakeholders.
• Proven ability to manage complex projects and initiatives, ensuring on-time and on-budget delivery.
• Bachelor's degree in Business, Marketing, Computer Science, or a related field; MBA preferred. Knowledge of AI and machine learning concepts is highly desirable.

Adequate knowledge of French is required for positions in Quebec.

Additional Information

Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada : Ontario : Toronto; Canada : Ontario : Mississauga; Canada : Quebec : Montreal; Canada : Quebec : Verdun

Work Arrangement: Hybrid

Application Deadline: 10/23/2025

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you\'ll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you\'ll enjoy a 35% discount on our services and access exclusive offers from our partners.

Accessibility and Equal Opportunity

Bell is committed to fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, please contact us via the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy to learn more about how we collect, use, and disclose your personal information.

Created: Canada,ON, Toronto

Bell, one of Canada\'s Top 100 Employers.