Director, Risk Operations

Sagen; Oakville; Hybrid; CAD 80,000 - 130,000; Full time

Job summary

An established industry player is seeking a Director of Risk Operations to lead credit and collateral policy management. This role involves overseeing loan quality within the insured portfolio, monitoring insurance exposure, and guiding a team to develop effective credit policies. The ideal candidate will have extensive experience in risk management within mortgage lending and a strong ability to collaborate across departments. Join a company that values diversity and offers a flexible hybrid work model, competitive compensation, and a supportive environment that fosters personal and professional growth.

Benefits

Medical Benefits

Dental Benefits

Company Funded Pension Plan

Matching RRSP

TFSA and/or Non-registered Savings Plans

Work from Anywhere Days

Annual Performance Bonus

Qualifications

• 10+ years of risk management experience in mortgage lending.
• Experience managing performance of a dynamic team in a fast-paced environment.

Responsibilities

• Monitor insurance exposure and provide risk mitigation recommendations.
• Supervise Risk Manager and develop credit policy guidelines.

Skills

Risk Management

Mortgage Underwriting

Credit Policy

Data Analytics

Project Management

Communication Skills

Education

Bachelor's Degree in Commerce

Bachelor's Degree in Business Administration

Bachelor's Degree in Economics

Tools

Risk Technology

Auto-decisioning Tools

Job description

Sagen is Canada’s leading private mortgage insurance company making home ownership more accessible to first time homebuyers. For the past 30 years we have been focused on being the most trusted partner for lenders and brokers.

Our expertise in superior customer service, thought leadership, and industry knowledge has allowed us to be a driving force for our most important stakeholder, our valued customers. Our best-in-class team across the country work tirelessly to make every deal the most important deal. We are 100% Canadian-owned and believe in helping all Canadians achieve their dream of homeownership.

Sagen’s collaborative culture inspires our people to be authentic and curious while pursuing excellence in what they do.

Ready to make an impact?

Reporting to the VP, Insurance Risk, the Director, Risk Operations has responsibility for the management of credit and collateral policies, underwriting framework, and oversight of loan quality within the insured portfolio.

Here is where you will be focusing to ensure your success.

1. Monitor new insurance exposure against internal risk appetite tolerances and limits. Proactively assess through data analytics and provide recommendations for mitigation of emerging trends to the Company’s senior management (Insurance Risk Committee).
2. Supervise and provide guidance to the Risk Manager, Credit Policy role who will develop and implement new credit and collateral policy guidelines and maintain and update existing policies.
3. Serve as subject matter expert for all credit policy issues including regulatory requirements (OSFI Guideline B-21, PRMHIA).
4. Maintain the Company’s Residential Mortgage Insurance Underwriting Plan.
5. Manage Regional Risk Managers across the country; ensure robust monitoring of economic and housing related trends and assess potential impact to the insurance portfolio.
6. Lead business validation for internal modeling projects where insurance risk insight is required.
7. Manage all third-party relationships with respect to AVM’s, credit reporting agencies and other data providers and ensure that new tools and processes are explored to maximize underwriting efficiency and optimize portfolio risk.
8. Provide support to regional and national sales functions with customer inquiries and presentations.
9. Oversee the optimization of risk technology, auto-decisioning, updates to business rules and other models and tools utilized to adjudicate risk to ensure timely and smooth implementation.
10. Collaborate with other key internal stakeholders (Operations, Sales, Loss Mitigation, Investigations, Quality Assurance, etc.) to address any emerging trends and effective change management of internal/external updates.
11. Provide risk management expertise in the assessment of portfolio insurance transactions.
12. Actively participate in key strategic projects, providing risk management expertise and credit policy/underwriting knowledge, as required.

What we are looking for.

1. Minimum 10 years of risk management experience in a mortgage lending environment.
2. Prior experience overseeing the work and managing performance of a dynamic team, in a fast-paced business environment.
3. Demonstrated experience with mortgage underwriting and/or credit policy.
4. Previous experience in supporting a business in dealing with regulatory and compliance requirements.
5. Demonstrated success in overseeing the work and managing the relationship with third party providers.
6. Superior project management skills and attention to detail with the ability to work with and influence all levels in the organization.
7. Exceptional written, verbal communication and presentation skills.
8. Organized and customer centric.
9. Bachelor’s Degree in Commerce, Business Administration or Economics.

This position requires work from our Oakville office but offers a flexible hybrid work model that allows employees to work remotely from their home office.

What's In It for you!

At Sagen we understand that your health and financial well-being are equally important and offer a total rewards package that includes competitive compensation, annual performance bonus, medical and dental benefits, company funded pension plan, matching RRSP, TFSA and/or Non-registered Savings Plans, work from anywhere days, and an environment that creates a sense of belonging to inspire you to be your very best.

Ready to join Sagen

At Sagen, we are committed to building a diverse and inclusive workplace, as evidenced by our partnerships with the Canadian Centre for Diversity and Inclusion (CCDI) and Black Mentorship Inc. We strive to create a sense of belonging where all employees, from every background and ability, are welcomed, respected, and empowered to be their authentic selves.

Throughout the selection and hiring process, we encourage candidates to request accommodation to meet their individual needs.