Director, Revenue Operations

Docebo; Toronto; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

Join a dynamic and rapidly growing SaaS company as a Director of Revenue Operations, where you'll lead efforts to optimize revenue strategies and enhance operational efficiency. This pivotal role involves collaborating with Sales, Marketing, and Customer Success teams to drive growth and data-driven decision-making. You'll oversee forecasting, pipeline management, and sales process optimization while managing a high-performing team. With a strong emphasis on innovation and collaboration, this position offers a unique opportunity to shape the future of learning technology. If you're passionate about revenue operations and eager to make an impact, this is the perfect role for you!

Benefits

Generous Vacation Policy

Employee Share Purchase Plan

Career Progression Opportunities

WeWork Partnership

Work from Anywhere Program

Qualifications

• 8-12 years in Revenue Operations or similar roles in B2B SaaS.
• Expertise in forecasting, pipeline management, and analytics.

Responsibilities

• Lead revenue forecasting and analytics to improve performance visibility.
• Optimize sales processes and territory management for efficiency.

Skills

Revenue Operations

Sales Operations

Data Analysis

Forecasting

Project Management

Leadership

Communication

Education

Bachelor's Degree

Master's Degree

Tools

Salesforce

CRM Systems

Marketing Automation Tools

Job description

Get AI-powered advice on this job and more exclusive features.

Hey you! Want to work for one of the fastest growing SaaS companies in the world?

We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training. We believe learning is for everyone, and that we all have something we can learn from each other. We rely on one another to continuously innovate our products and processes to create an exceptional experience for our employees, customers and partners.

Still not sure? We are a culture where values are at the center of everything we do. We also embody what we call the Docebo Heart. We trust our teammates, assume the best of one another, and also hold space for all the differences that make us better.

So what are you waiting for? Apply today! Join 900+ global Docebians and change the way people learn.

Are you ready to be a part of the learning revolution?

About This Opportunity:

We are seeking a Director, Revenue Operations to lead and optimize our global revenue operations function. This high-impact role is responsible for supporting and scaling all aspects of the revenue funnel, strategically shaping and supporting revenue-generating teams, including BD & Marketing Operations, Sales Operations, and Customer Operations for Docebo.

As the leader of Global Revenue Operations, you will partner with Sales, Marketing, and Customer Success to drive revenue growth, improve operational efficiency, and enable data-driven decision-making. You will oversee forecasting, pipeline management, territory design, sales process optimization, and the systems and analytics that power our go-to-market (GTM) strategy.

Key Responsibilities:

• Revenue Forecasting & Analytics
• Develop and manage data-driven revenue forecasting models to provide visibility into short- and long-term performance
• Define and track key revenue and pipeline metrics, delivering actionable insights to Revenue leadership
• Pipeline & Sales Process Optimization
• Monitor pipeline health, deal velocity, and conversion rates, identifying opportunities to improve sales performance
• Lead sales process improvements to increase efficiency, reduce friction, and drive predictable revenue outcomes
• Collaborate with Sales Enablement to ensure teams have the right tools, training, and insights to succeed
• Territory Design & GTM Strategy
• Lead territory carving and management, ensuring sales coverage aligns with market opportunities
• Continuously optimize territory assignments based on performance data and business growth trends
• Work closely with Revenue Leadership to refine compensation plans and quota setting to drive the right behaviors
• Annual Planning
• Lead Annual Revenue Planning – Collaborate with Finance, Sales, Marketing, and Customer Success to define revenue targets, GTM capacity, and investment priorities
• Develop Capacity Planning Models – Ensure optimal sales coverage by aligning headcount, quota distribution, and market opportunities
• Set and Track KPI Targets – Establish key performance metrics across the revenue funnel, monitoring pipeline health, conversion rates, and retention goals
• Drive Module-Level Target Setting – Define clear objectives for each revenue segment (e.g., geography, product, customer type) to ensure alignment with overall company growth goals
• Revenue Systems, Tools & Reporting
• Own the Revenue Operations tech stack, including CRM (e.g., Salesforce), marketing automation, and customer success platforms
• Establish best-in-class reporting and dashboarding, ensuring revenue leaders have real-time insights to drive decisions
• Drive data integrity and governance across all revenue systems, enabling accurate and scalable reporting
• Cross-Functional Leadership & Team Development
• Partner with Sales, Marketing, and Customer Success leadership to align on GTM strategy and execution
• Lead and develop a high-performing RevOps team, fostering a culture of collaboration, accountability, and continuous improvement
• Drive change management and adoption of new processes, tools, and operational best practices across global teams

Qualifications:

• 8-12 years of experience in Revenue Operations, Sales Operations, or a similar strategic operations role in a high-growth B2B SaaS environment
• Expertise in forecasting, pipeline management, sales process optimization, and revenue analytics
• Strong proficiency in CRM systems (e.g., Salesforce), marketing automation, and GTM tech stack management
• Experience with territory design, quota setting, and sales performance analysis
• Proven ability to collaborate with GTM leadership and influence business strategy
• Strong analytical mindset with the ability to translate data into actionable business insights
• Excellent leadership, communication, and project management skills

Why Join Us?

• Play a key role in shaping and scaling a global, high-growth B2B SaaS organization
• Work in a high-impact, data-driven role that directly influences revenue growth
• Collaborate with executive leadership and top-tier GTM teams
• Lead and develop a best-in-class RevOps function in a fast-paced, innovative environment
• If you're passionate about optimizing revenue operations, driving efficiency, and scaling growth, we’d love to hear from you!
• Apply today and be part of our journey!

Benefits & Perks:

• Generous Vacation Policy, plus 2 extra floating holidays to use for religious or cultural events that matter to you
• Employee Share Purchase Plan
• Career progression/internal mobility opportunities
• Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)
• WeWork partnership and “Work from Anywhere” program

Hybrid Office Model:

We believe when people are together, they develop deeper relationships and accelerate innovation. Because of this, all Docebo employees worldwide are “hybrid.” We encourage in-person collaboration while supporting work-from-home when employees need dedicated focus time, allowing Docebians to do their best every day. Each team leader is able to decide how often their teams come into the office, considering the needs of the team and the employee’s needs. Our Talent Acquisition team will let you know about the role you are applying for and the hybrid details during the first interview.

About Docebo:

Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.

Docebo is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values, simply defined and manifested in everything we do - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If this sounds like you, now is your time to join one of the fastest-growing learning technology companies on the market. Apply today!

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.

Any individuals requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to recruiting_accommodations (at) docebo.com. The e-mail should include a description of the requested accommodation and the position you’re applying for or interested in.