Director, Retail

Pursuit; Banff; On-site; CAD 120,000 - 160,000; Full time

Benefits offered by this job

Inclusive team environment

Free access to Pursuit attractions

Discounts on stays and dining

Wellness resources

Job summary

Pursuit is seeking a Director of Retail to oversee the Banff Jasper Collection. This role manages 11 retail outlets, drives budgeting, merchandising, and inventory across locations, and leads a team of retail leads and associates.

Travel between Banff, Jasper and Golden is expected to ensure top-line growth and guest satisfaction. The successful candidate will optimize margins, forecast needs, and implement retail infrastructure initiatives, aligning with Pursuit’s hospitality-focused

Qualifications

• Minimum 3 years in retail leadership.
• Experience managing multiple retail units.
• Experience interviewing and hiring retail staff.
• Strong knowledge of purchasing, merchandising and budgets.
• Experience with Point of Sale systems, Retail Pro preferred.
• Experience with labor scheduling tools is a plus.
• Proficient in MS Office.
• Experience in travel & hospitality industry preferred.

Responsibilities

• Develop short, medium and long-term strategic retail plans to grow the retail business.
• Plan unique assortment opportunities to drive revenue in all locations.
• Directly manage warehouse, purchasing and retail systems teams and support execution for Banff Jasper Collection outlets.
• Create and deliver retail sales training programs for managers and associates.
• Forecast and reforecast store budgets including labor and expenses.
• Manage store opening/closing procedures and training.
• Coordinate merchandising plans and support store operations across locations.
• Review P&L metrics and drive actions to optimize revenue and control costs.
• Travel regularly between Banff, Jasper and Golden for business.

Skills

Retail leadership

Budgeting & P&L

Inventory management

Purchasing & merchandising

Team management

MS Office

POS systems

Education

Bachelor's degree in business or related field

Tools

Retail Pro POS

MS Office (Excel/Word/PowerPoint)

Job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

The Director of Retail (“DOR”) is responsible to oversee all retail operations across the Banff Jasper Collection. Retail responsibilities include buying, inventory management, management of a retail distribution center and overseeing (10+) retail outlets that include gift shops and integrated attraction photo experiences.

Role & Responsibilities

The DOR is responsible to identify and manage the business to achieve or exceed established targets and to create and manage ongoing budgets. The DOR oversees a team of retail leads and associates to be sure locations are well prepared for seasonal opening/closing dates and ensures that store layout, appearance, merchandising, inventory, and service levels are maintained at the highest quality level.

• Develop short, medium and long-term strategic retail plans to grow the retail business
• Plan unique assortment opportunities to drive revenue in all locations
• Directly manage the warehouse, purchasing and retail systems teams, and support the execution strategy for all Banff Jasper Collection retail outlets (11)
• Create and deliver retail sales training programs for retail managers and associates
• Ensure ongoing forecasting and reforecasting of retail store budgets, including Labor, Operating Expenses, Cost of Sales, Inventory costs stores: a) sales; b) cost of sales; c) inventory; d) labor.
• Execute new retail infrastructure initiatives from ideation through to execution stages of project planning
• Develop a purchasing and inventory lifecycle plan for all retail outlets in the Banff Jasper Collection
• Monitor retail purchasing with a focus on high % margins and driving revenue, maximizing margin dollar velocity
• Manage inventory to ensure safety stock is in place, out-of-stocks are minimized and inventory overages are limited
• Establish procedures to minimize inventory loss, theft
• Review, analyze and report on all P&L metrics, developing actions to control labor and maximize revenue opportunities
• Coordinate merchandising plans for retail outlets, supporting retail managers, retail warehouse operations, and operational managers in each property
• Ensure health & safety protocols are followed in all retail locations selling food items
• Develop and implement store opening/closing and training procedures
• Manage accounts payable processes for retail expenses
• Ability to forecast future retail buying plans and present a retail receipt and sales flow to the VP, Retail for purchasing decisions
• Regular travel between Banff, Jasper and Golden will be required

Required Skills Qualifications & Experience

• Minimum 3 years of experience working in a retail leadership role required
• Experience managing teams in multiple retail units required
• Experience interviewing and hiring retail team members required
• Solid knowledge of purchasing, merchandising, and budgets required
• Experience with Point of Sale systems and setups required, Retail Pro preferred
• Experience with labor scheduling tools strongly preferred
• Must be able to utilize standard MS Office tools including Excel, Word, PPT, Teams
• Experience and understanding of the travel & hospitality industry preferred

Expected Behaviours

• Strong “can-do,” attitude with willingness to be flexible and adaptable
• Ability to make decisions, solve problems and exercise good judgment with limited supervision
• Apply business knowledge to develop and deliver innovative, value-added solutions
• Strong commitment to building positive working relationships
• Project management skills with ability to drive stakeholder accountability for quality, on-time, on budget delivery
• Willingness to work with geographically-dispersed teams in a seasonal environment
• Curious, with an eye for innovation and trends – a forward thinker
• Resourceful, with a strong desire to solve problems and create new solutions
• Ability to organize and prioritize multiple tasks in a fast-paced environment
• Sense of urgency to complete job duties accurately and in a timely manner
• Solid written, verbal communication skills and standard computer skills
• Hospitality and service-focused mindset including the ability to work with both internal and external partners

This job description describes at a high level what the DOR does, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together. These job duties may change based on the needs of the team and organization as a whole.

About Us

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections
• Enjoy free access to Pursuit attractions and 50% off for friends
• Get discounts on hotel stays, dining, and retail
• Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail].

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.