Director, Renewals & Expansion

PowerFleet Inc.; Toronto; On-site; CAD 100,000 - 150,000; Full time

Job summary

PowerFleet Inc. is looking for a Director, Renewals & Expansion to drive customer retention and revenue growth. This high-impact role involves strategic planning, operational execution, and collaboration across teams to optimize renewal performance and ensure customers achieve value from our solutions.

Qualifications

• 7+ years of experience in renewals or customer success in a SaaS business.
• Experience managing renewals at scale with measurable impact.
• Strong analytical skills for building forecasting models and dashboards.

Responsibilities

• Develop and refine data-driven renewal and expansion strategies.
• Track renewal performance, churn metrics, and operational KPIs.
• Lead complex commercial discussions with customers.

Skills

Analytical skills

Communication

Collaboration

Commercial acumen

Tools

Salesforce

Gainsight

Excel

Job description

Powerfleet (Nasdaq : AIOT; JSE : PWR) is a global leader in the artificial intelligence of things (AIoT) software-as-a-service (SaaS) mobile asset industry. With more than 30 years of experience, Powerfleet unifies business operations through the ingestion, harmonization, and integration of data, irrespective of source, and delivers actionable insights to help companies save lives, time, and money. Powerfleet’s ethos transcends our data ecosystem and commitment to innovation; our people-centric approach empowers our customers to realize impactful and sustained business improvement. Powerfleet serves over 2.6 million subscribers across more than 48,000 customers in 120 Countries, with commercial operations in every major continent.

About the Role

The Director, Renewals & Expansion is responsible for driving customer retention and revenue growth through analytical rigor, strategic planning, and operational execution. This role plays a critical part in designing and executing scalable renewal and expansion initiatives across Powerfleet’s customer base. Success in this role requires a data-centric mindset, commercial savvy, and the ability to collaborate cross-functionally to ensure customers continue to realize measurable value from our solutions.

This is a high-impact, hands-on role that balances customer engagement with analytical insight to shape and optimize renewal performance.

Key Responsibilities

Strategic Renewal & Expansion Planning

• Develop and refine data-driven renewal and expansion strategies that reduce churn and unlock growth across key customer segments.
• Define success metrics and performance benchmarks, incorporating quantitative and qualitative customer data into planning cycles.
• Partner with Sales, Customer Success, Product, and Finance to align on account plans, pricing strategies, and value articulation.
• Manage the end-to-end renewal lifecycle for enterprise and mid-market accounts, with a focus on proactive outreach and high-touch engagement.
• Analyze customer health trends and usage patterns to identify risk indicators and trigger retention interventions.
• Drive strategic account-level discussions to identify upsell / cross-sell potential and support broader commercial objectives.
• Serve as a key point of contact for high-value customers during contract renewal and negotiation cycles.

Operational Optimization & Analytics

• Design and maintain renewal forecasting models to deliver accurate revenue projections and scenario planning.
• Track and report on renewal performance, churn metrics, expansion revenue, and operational KPIs, providing insights to senior leadership.
• Identify process inefficiencies and leverage tools such as Salesforce and Gainsight to streamline and scale renewal operations.
• Continuously improve workflows through experimentation (e.g., A / B testing) and incorporate feedback loops into strategy refinement.

Commercial Negotiations & Value Realization

• Lead complex commercial discussions with customers, balancing client satisfaction and business outcomes.
• Collaborate with Legal and Finance on contract terms and pricing structures that support customer value while safeguarding business interests.
• Position Powerfleet’s solutions as essential to customer success, reinforcing ROI and long-term partnership potential.

Qualifications & Experience

• 7+ years of experience in renewals, customer success, account management, or revenue operations in a SaaS or recurring revenue business model
• Demonstrated success managing renewals at scale, with measurable impact on retention and expansion metrics
• Strong analytical skills with experience building and interpreting forecasting models, performance dashboards, and customer health metrics
• Excellent commercial acumen with a track record of handling high-value negotiations
• Proficiency with Salesforce, Gainsight, and Excel or BI tools for operational insights and reporting
• Exceptional communication and collaboration skills, with comfort influencing across matrixed teams and engaging with executive stakeholders
• Proven ability to operate autonomously in a high-growth, fast-paced environment

Equal Employment Opportunity Statement

Powerfleet is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable law. We believe that diverse perspectives drive innovation and success, and we’re proud to be a workplace that reflects the communities we serve