Director, Regional Operations

Revera Inc.; Kelowna; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading company in senior living is seeking a Regional Director of Operations for oversight of multiple retirement homes in Kelowna. The role involves ensuring operational excellence, leading teams, managing finances, and implementing strategic plans while providing a supportive work environment. The ideal candidate will have extensive leadership experience in the senior living industry and a passion for fostering community engagement and resident satisfaction.

Benefits

Lucrative Compensation Package

Flexible Benefit Plan

Generous Time Off

Comprehensive Onboarding and Training

Rewards and Recognition

Career Growth Opportunities

Qualifications

• Leadership experience in senior living, hotel, or hospitality sectors is critical.
• Knowledge of operational standards, regulatory compliance, and financial management required.

Responsibilities

• Oversee operations for 5 retirement homes in Kelowna region.
• Provide leadership to Executive Directors ensuring adherence to corporate standards.

Skills

Operational leadership

Effective planning

People management

Attention to detail

Budgeting

Strategic planning

Interpersonal communication

Negotiation

Analytical skills

Conflict management

Mentoring

Innovation

Adaptability

Education

7-10 years management experience

In-depth understanding of retirement operations

Job description

Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.

For over 25 years, we have dedicated every day to the happiness of retirees.

Human Focus - Creativity - Excellence

We're seeking individuals with a purpose and passion for life and who are looking for meaningful work that will make a real difference. Join our team today!

This role will support and oversee 5 retirement homes in the Kelowna region.

The role of the Regional Director of Operations is multifaceted, covering a wide spectrum of responsibilities that collectively drive the success of the designated region. This includes championing operational excellence, providing strong team leadership, ensuring unwavering quality assurance, executing strategic business plans, orchestrating effective sales and marketing strategies, managing financial resources astutely, enhancing organizational communication, overseeing site management, cultivating meaningful community engagement, and promoting our esteemed brand in local markets.

At its core, this leadership role involves the meticulous oversight of day-to-day residence operations. The Regional Director of Operations guides and empowers Executive Directors, steering them toward achieving both operational and strategic objectives. A commitment to upholding corporate standards and guidelines is paramount, ensuring uniformity across residences while staying attuned to provincial statutes and regulatory mandates.

Collaborating with many internal and external stakeholders to execute meticulously crafted business plans, the Regional Director of Operations leverages their strategic acumen to align these plans with broader corporate goals. The role extends to sales and marketing strategies, closely collaborating with respective teams to orchestrate plans that drive achievement of sales targets and foster a sales culture built on positivity and engagement.

In addition, the Regional Director of Operations provides valuable support to Executive Directors in budget development and execution, exercising vigilant oversight to optimize financial performance and resource allocation. Site management remains integral, as the Regional Director conducts regular site visits to ensure the physical well-being of the residences.

Perks and Benefits for the Regional Director of Operations :

We believe in rewarding our Regional Directors for their results, hard work and dedication. Here are some of the appealing perks and benefits you can expect :

• Lucrative Compensation Package : As a Regional Director, you will enjoy a comprehensive compensation package, including a competitive base pay and eligibility to our short term and long term incentive plans. Additionally, there is an opportunity for annual merit increases, ensuring that your hard work is recognized and rewarded.
• Flexible Benefit Plan : We care about your well-being and offer a flexible benefits plan that includes medical coverage, health benefits, and an Employee Assistance Program (EAP).
• Generous Time Off : We understand the importance of work-life balance. You will start with four weeks of vacation per year, with additional sick and personal days, allowing you to recharge and take care of personal commitments.
• Comprehensive Onboarding and Training : To support your success we provide an extensive onboarding program focused on helping you understand our company and culture, your role and how you can contribute to the overall success of our organization.
• Rewards and Recognition : We want you to know that your efforts are valued by celebrating your dedication, hard work and career achievements. We do this through our service awards program and celebration stations.
• Career Growth Opportunities : As you excel in your role, you will have the opportunity to grow within the organization. There is a clear path for advancement, with the possibility of moving into other national positions or senior leadership roles where you can continue to make a positive impact on our organization.

Now that you know a bit about the role and our perks and benefits, we are eager to learn more about your skills and experience. Here is what we look for.

Skills for success :

• Operational leadership
• Effective planning, organization and implementation
• People management skills with the ability to motivate a team
• Attention to detail with quality monitoring
• Proficiency in budgeting, financial analysis
• Strategic planning
• Strong interpersonal, verbal and written communication
• Negotiation and relationship building
• Aptitude to analyze complex issues
• Capacity to make informed decisions quickly
• Managing conflict and addressing concerns with empathy
• Ability to mentor, coach and develop leaders to foster career growth
• Ability to drive innovation
• Readiness to adapt to changing circumstances

Your experience :

• Significant leadership experience is crucial with minimum of 7-10 years of management experience, preferably in roles such as Executive Director, General Manager, or Director within the Senior Living industry / Hotel / Hospitality sector;
• In-depth understanding of retirement residence operations is essential. Must have a strong grasp of day-to-day operations, regulatory compliance, quality assurance, financial management, and resident care standards;
• Experience in overseeing operations across multiple locations or regions is highly valuable for a Regional Director role. This demonstrates the ability to handle the complexities of managing diverse teams and multiple locations;
• Knowledge of strategies to drive occupancy, build relationships, and create effective marketing campaigns is valuable;
• Budgeting, financial analysis, and resource allocation is crucial. The ability to manage budgets, monitor financial performance, and optimize resource utilization is essential for maintaining financial health;
• Proven experience in recruiting, developing, and mentoring teams is vital. Effective leadership skills are necessary to inspire and guide Executive Directors and staff members;
• Must have reliable transportation and be able to travel extensively within area of responsibility.

Don't Meet Every Requirement?

If you're excited about working with us but your past experience doesn't quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Cogir is committed to ensuring that all employment practices are inclusive. As an organization we are committed to providing and arranging accommodation for candidates upon request.

Actual compensation may be higher or lower than the range posted based on various factors, including, but not limited to, geographic location, work experience, education and / or skill level.

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