Director, Records, Scheduling and Curriculum

Mount Royal University; Calgary; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a Director for Records, Scheduling, and Curriculum. This pivotal role involves strategic leadership within the Office of the Registrar, focusing on enhancing student services and ensuring effective records management. The ideal candidate will possess extensive experience in post-secondary administration and demonstrate a commitment to student-centered service. This position offers the opportunity to foster collaboration across departments and influence academic policy development while contributing to the overall success of the institution. Join a vibrant community dedicated to student growth and excellence in education.

Benefits

Paid Vacation

Health and Dental Benefits

Pension Plan

Free Recreation Centre Membership

Winter Holiday Closure

Learning/Training Paid by Employer

Personal Days

Wellness Services

Qualifications

• 6 to 10 years of experience in post-secondary administration.
• Strong commitment to student-centered service and continuous improvement.

Responsibilities

• Provide strategic direction to Records and Scheduling departments.
• Oversee development and implementation of solutions for service issues.
• Manage curriculum-related escalations and ensure policy compliance.

Skills

Leadership

Project Management

Data Analysis

Communication Skills

Problem-Solving

Education

Bachelor's Degree

Tools

Student Information Systems (Banner Student)

Job description

Director, Records, Scheduling and Curriculum - (3269)

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Job Title

Director, Records, Scheduling and Curriculum

Job Type

Permanent

Union

Management

Position Classification

MLV3 Management

Salary Grade

FT or PT

Full-time

Hybrid Work

This position is eligible

Position End Date (if applicable)

Location

About this Position

About the Division

The focus of the Students division is to serve and support the academic and non-academic growth and development of students. Our strength is in our approaches to peer-to-peer learning and student leadership by empowering students to work collaboratively with service areas and other students to grow holistically as individuals. The Students portfolio at Mount Royal broadly encompasses Student Experience & Success, Enrolment Management, International Education and Planning & Operations delivering support and services that are inextricably linked with the teaching and learning outcomes academic departments are tasked with achieving.

We support the University’s mission by assisting students, staff and faculty through a variety of departments, including: Admissions, Recruitment and Transfer Credit, the Office of the Registrar (Awards, Academic Scheduling & Curriculum, Records, Registration and Financial Aid), Student Success and Learning (Academic Advising, Student Community Standards, Student Experience, Student Learning Services),Access and Inclusion Services, Career Services, Wellness Services, Cougars Athletics and Recreation, the Iniskim Centre, International Education, Residence Services, Student Systems and Student Communications.

About the Office of the Registrar

The Office of the Registrar supports the University’s mission by acting as an administrative hub providing student and faculty services in Registration, Financial Aid, Student Awards, Records, as well as Graduation and Convocation. The Office is also responsible for curriculum management and University scheduling services.

About the Role

Reporting to the Registrar & AVP, Enrolment Management the Director, Records, Curriculum and Scheduling, has strategic and functional responsibility for the Records and Scheduling departments within the Office of the Registrar. Specifically, the incumbent will provide leadership to the Records and Scheduling teams by developing and guiding the implementation of the goals and objectives of the Enrolment Management unit. The incumbent will provide strategic direction to facilitate effective records management and graduation evaluations; develop and implement effective Scheduling processes to ensure a successful academic timetable for each semester; ensure effective and efficient implementation of policy, including fair and equitable treatment of all students; and oversee the curriculum process ensuring that each curriculum submission goes through the appropriate reviews and approvals. This position is responsible for the planning and execution of the student components for each Convocation ceremony every year.

This position has a high level of complex work that consists of leadership, project management, community engagement, operations oversight and staff supervision. The incumbent is expected to establish and lead a supportive work environment, establish best practices, inform decision making within the area, participate in the development and implementation of academic policies, and contribute to the creation and implementation of projects and new initiatives.

The incumbent is required to work closely and collaboratively with Deans, Associate Deans, Chairs, Advisors, Directors as well as faculty, staff and students across the institution. There is an expectation that this position will participate in the execution of the strategic plans to meet admission, enrolment and graduation targets each year.

Responsibilities

Provide strategic direction to Records and Scheduling to ensure their day to day work is in line with both Mount Royal’s and the Student Division’s strategic plans

Provide operational direction and support to direct reports in a manner consistent with a collaborative work environment

Engage in the ongoing collection and analysis of qualitative and quantitative data related to the area in an effort to continually improve business processes and service standards, as well as to achieve outcomes that are in line with the strategic enrolment plan

Oversee the development and implementation of solutions for addressing service, reporting, personnel and/or related issues

Provide strategic direction to the Records and Scheduling departments in regards to the implementation of new or planned changes to processes. This includes risk analysis and communication strategies for both internal and external clients

Ensure consistent and equitable application of academic policies, procedures, and deadlines. Manage exceptions in a manner that preserves operational and institutional integrity

Oversee critical applications that are required to maintain accurate student records and evaluate graduation eligibility; the creation of the academic timetable for each semester; and manage all curriculum updates and changes

Foster productive working relationships with senior administration, academic and administrative staff throughout the institution

Establish and maintain relationships with members of professional associations, colleagues from other post-secondary institutions and government agencies to establish best practices and inform decision making in regards to registration management, financial aid and student award requirements and timelines

Maintain a broad understanding of the relationship between policy, internal business procedures and timelines for program implementation, coordination, suspension and termination

Manage curriculum related escalations, including those that may be precedent setting, or misaligned with policy or legislation

Work collaboratively with many areas across campus to ensure Convocation runs smoothly every year

Participate in the development and review of new and existing policies

Advise on strategy for enrolment planning, data integrity and policy development

Qualifications

Bachelor’s Degree required

6 to 10 years of experience in a post-secondary environment with understanding of industry standards. Including several years of progressively responsible experience in post-secondary administration and service delivery (preferably enrolment and/or registrarial services).

Demonstrated ability to effectively manage high volumes of complex work and conflicting priorities to meet deadlines.

Strong commitment to high quality, student-centered service including continuous process improvement.

Critical thinking, creativity, problem-solving, negotiation and persuasion skills – strong analytical and judgment skills required

Excellent oral and written communication skills

Leadership skills to direct and motivate staff within the unit

Hands-on expertise using student information systems (preferably Banner Student) with the ability to develop and generate various types of reports.

Experience developing and implementing business plans and policies is preferred.

Closing Date: May 8, 2025

A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number], [Document Title].pdf (ex. Smith, 999999, CV.pdf).

We encourage all qualified applicants to apply, however, Canadian citizens, permanent residents and others currently legally authorized to work in Canada will be given priority. Please note only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page.

If you require accommodation to participate in the recruitment process, please notify [e-mail] and we will work together on your accommodation request.

About MRU

Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. A student-focused undergraduate university built on teaching excellence, Mount Royal University is known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. MRU serves approximately 15,782 students, including 11,752 full-time and 4,030 part-time learners. MRU offers 13 bachelor's degrees encompassing 37 majors across faculties such as Arts, Business, Communications, Health, Community & Education, and Science & Technology. MRU also boasts one of Canada's elite Aviation Accreditation Board International (AABI) accredited programs. With over 74% of its student body drawn from the local area, Mount Royal University primarily serves Calgary and its surrounding region. MRU is a diverse yet close community with over 1,800 employees. Mount Royal provides employees the support they need to lead and advance institutional goals. Learn more about MRU's Academic Plan and Strategic Plan .

What We Offer

Talented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions. At MRU, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.

Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. MRU offers a competitive total compensation package including learning/training paid by employer, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre. Positions over six months may also be eligible for health and dental benefits, pension, health and personal spending accounts, and disability benefits.

Our campus offers the convenience of a full medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, fitness classes, climbing, aquatics, sports, tournaments and certifications for students, employees and the public.