Director, Record-to-Report

Loblaw; Brampton; On-site; CAD 120,000 - 154,000; Full time

Job summary

Loblaw is seeking a Director, Record-to-Report - Central Services to lead the performance and financial integrity across Project Systems and Fixed Assets for SDM, LCL, LRE and Franchise operations. This role oversees internal teams and third-party partners, driving standardized processes and strong controls.

You will shape the R2R strategy, manage risk, and deliver continuous improvements through automation and data analytics, partnering with Finance, Technology and business teams.

Qualifications

• 8+ years of progressive experience in Finance, Accounting, Record-to-Report or related discipline.
• Experience leading complex financial operations across multiple businesses or stakeholder groups.
• Experience with offshore/third-party service delivery and governance.

Responsibilities

• Own end-to-end performance of Project Systems and Fixed Assets services across the Central Services portfolio.
• Lead transformation initiatives to standardize, automate and improve R2R processes.
• Govern third-party and offshore service delivery with clear accountability.
• Maintain strong financial controls and audit readiness.

Skills

SAP

Excel

Financial reporting

Reconciliations

Period-end close

Analytical mindset

Stakeholder leadership

Education

University degree in Accounting, Finance, Business or related discipline

CPA designation or equivalent asset

Tools

Enterprise reporting tools

Job description

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

Director, Record-to-Report - Central Services

Reports to: Senior Director, Record-to-Report

Role Mandate

The Director, Record-to-Report - Central Services is accountable for the performance, financial integrity, control environment and continued improvement of Project Systems and Fixed Assets services across SDM, LCL, LRE and Franchise operations.

The role leads internal teams and governs third-party service delivery to ensure accurate, timely and controlled accounting outcomes. The Director owns service performance, financial governance, material risk and issue resolution, while maintaining clear accountability for outcomes regardless of where work is performed.

Working within the broader Record-to-Report strategy and transformation roadmap, the Director leads the evolution of Central Services through standardization, simplification, automation and continuous improvement, strengthening service quality, productivity, controls and stakeholder experience.

Key Accountabilities

Central Services Leadership & Performance

• Own the end-to-end effectiveness and performance of Project Systems and Fixed Assets services across the Central Services portfolio.
• Translate R2R priorities into clear service objectives, performance expectations and improvement plans.
• Establish service standards, performance measures, governance and clear accountability across internal teams and service partners.
• Ensure material service issues, capacity constraints and risks affecting financial reporting, period-end close or business operations are effectively resolved or escalated.

Project Systems & Fixed Assets

• Lead Project Systems services across SDM, LCL and LRE Minor Capital, ensuring accurate, timely and controlled project accounting, settlements, reconciliations and reporting.
• Lead Fixed Assets accounting and reporting across LCL, SDM and Franchise operations, ensuring the integrity of asset accounting, depreciation, reconciliations and financial reporting.
• Ensure appropriate governance and controls maintain the completeness, accuracy and integrity of financial information across both service areas.
• Ensure significant exceptions, aged items, recurring errors and systemic issues receive effective root-cause analysis, corrective action and escalation.

Third-Party Operations & Governance

• Govern third-party and offshore service delivery, maintaining clear accountability between provider execution and responsibilities retained within EBS.
• Establish and manage service expectations, SLAs, KPIs, controls, capacity requirements and escalation protocols.
• Hold service providers accountable for service quality, timeliness, control execution, performance and sustainable resolution of systemic issues.
• Ensure outsourced delivery remains aligned with business priorities, control requirements and the R2R transformation roadmap.

Risk, Controls & Financial Governance

• Maintain accountability for a strong financial control, risk and governance environment across internally managed and outsourced Central Services activities.
• Ensure appropriate controls and governance over significant accounting activities and adherence to established accounting policies and approval requirements.
• Maintain audit readiness and ensure material audit findings, control deficiencies and financial or operational risks are appropriately escalated and sustainably remediated.
• Provide clear visibility to Finance leadership on material accounting, control and service risks and the actions required to address them.

Transformation & Enterprise Partnership

• Lead Central Services transformation priorities within the broader R2R roadmap, creating more standardized, automated and scalable services.
• Identify and deliver opportunities to simplify processes, reduce manual activity and improve productivity, service quality and controls through process redesign, automation, analytics and emerging technology.
• Partner across Finance, Technology and business teams to resolve cross-functional dependencies and deliver sustainable process, system and data improvements.
• Lead change and adoption across internal teams and service providers, ensuring transformation delivers measurable benefits while protecting financial integrity and controls.

People & Organizational Leadership

• Lead, coach and develop the Manager and broader Central Services team, creating clear accountability for performance and outcomes.
• Build the leadership, technical and service-management capabilities required to support the current and evolving R2R operating model.
• Foster a culture of ownership, financial integrity, collaboration, constructive challenge and continuous improvement, with appropriate succession and knowledge resilience across critical services.

Role Requirements

• 8+ years of progressive experience in Finance, Accounting, Record-to-Report, Shared Services or a related discipline, including significant leadership responsibility.
• Strong knowledge of Project Systems, Fixed Assets, financial reporting, reconciliations, period-end processes and financial controls.
• Demonstrated experience leading complex financial operations across multiple businesses or stakeholder groups.
• Experience leading teams and governing offshore and/or third-party service delivery, including performance, controls, escalation and continuous improvement.
• Strong understanding of financial controls, risk management, governance and audit requirements.
• Demonstrated experience leading process standardization, transformation, automation and continuous improvement.
• Strong analytical and technology orientation, including experience with SAP, Excel and enterprise financial and reporting tools.
• Strong enterprise stakeholder leadership, judgment and communication skills, with the ability to influence across Finance, Technology, business teams and service providers.
• Demonstrated ability to lead Managers, build organizational capability and create accountability for outcomes.
• University degree in Accounting, Finance, Business or a related discipline; CPA designation or other relevant professional qualification considered an asset.
• Demonstrate Leadership Behaviours: Shape Strategy, Drive Performance, Build Talent, Foster Collaboration, and demonstrate blue culture.
• Some travel may be required for the role.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note

Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

Hiring Range / Échelle salariale à l’embauche :$120,000.00 - $154,000.00 / 120.000,00$ - 154.000,00$ (per year / par an)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.