Director, Quality, Safety & Enterprise Risk (Contract 12 months)

Ambulatory Centre - Richmond Hill; Richmond Hill; On-site; CAD 100,000 - 150,000; Full time

Job summary

A large-scale, not-for-profit ambulatory health services centre in Richmond Hill is seeking a Director of Quality, Safety and Enterprise Risk. This leadership role will oversee the development of quality improvement plans and enhance patient safety in a new healthcare facility set to open in summer 2025. The ideal candidate will possess extensive experience in healthcare operations and quality management.

Qualifications

• Ten years of progressive senior-level experience in health care.
• Experience leading interprofessional teams in quality and patient safety initiatives.
• Strong understanding of Enterprise Risk Management concepts.

Responsibilities

• Lead development and oversee Quality Improvement Plan.
• Consult and interpret legislation and policies related to patient care.
• Provide operational oversight to quality and patient safety teams.

Skills

Leadership

Problem Solving

Communication

Data Analysis

Team Building

Education

Master’s Degree in a Health-related discipline

Formal training or certification in quality improvement

Formal risk management certification

Tools

Microsoft Office

Job description

Job DescriptionJob Description

Overview and Purpose of the Role

Reporting to the Chief Operations and Chief Nursing Officer and working in collaboration with the Medical Director of Quality and Patient Safety, the Director of Quality, Safety and Enterprise Risk is responsible for providing corporate leadership for quality improvement, patient safety, and risk management. This role requires regular engagement with the Quality and Patient Experience Committee and close collaboration with senior leadership, directors, managers and medical leadership to develop and implement strategic directions that are consistent with the corporate mission and strategic goals. The quality improvement portfolio also includes providing leadership to the Surgical Ambulatory Centre’s Accreditation process, and annual Quality Improvement Priorities that align with our objectives of providing safe, quality patient care.

Key Duties & Responsibilities:

Quality and Patient Safety Strategy and Oversight

• Lead the development and progress monitoring of the annual Quality Improvement Plan
• Oversee the development and presentation of reports of serious safety event reviews and recommendations, for senior quality committees and the board
• Lead key SAC-wide committees that contribute to advancing quality care
• Support the Quality and Patient Experience Committee
• Collaborate with external stakeholders to build capacity and support standardization of approaches to patient safety
• Contribute to the achievement of organizational efficiencies through a quality improvement lens

Enterprise Risk

• Consult and provide interpretation of legislation, external standards and SAC policies related to patient care to key stakeholder groups
• Provide oversight to the claims management processes and collaborate with HIROC and legal counsel to respond to claims

Operational Oversight

• Provide director level oversight to the quality and patient safety team, and risk management team
• Lead the development and implementation of key organizational goals related to quality, patient safety and risk mitigation
• Develop departmental objectives based on emerging trends in quality, risk, and patient safety

Corporate Responsibilities

• Participate in all mandatory training requirements and work in compliance with the Occupational Health and Safety Act and Regulations, company Policies and Procedures, as well as established industry guidelines

• Be responsible for and ensure that all staff supervised are trained and work in compliance with the Occupational Health and Safety Act and Regulations, company Policies and Procedures, as well as established industry guidelines

Skills & Qualifications:

• Master’s Degree in a Health-related discipline, health administration or business preferred
• Ten years of recent and related progressive senior level experience in health care
• Demonstrated experience in leading interprofessional teams on healthcare quality and patient safety initiatives
• A superior understanding of the principles of quality improvement and patient safety (formal training or certification preferred)
• Strong understanding of Enterprise Risk Management concepts (formal risk management certification preferred)
• Demonstrated knowledge and experience with performance measurement, data reporting and analysis
• Proven collaborative leadership, team building and change management skills
• Extensive knowledge of financial and performance management strategies in the hospital sector
• Superior communication, decision making, problem solving, facilitation and strategic planning skills
• Computer proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Superior presentation skills
• Satisfactory passing of a criminal record check/vulnerable sector check
• Provide proof of Immunization and TB records

Company DescriptionA large-scale, not-for-profit ambulatory health services centre is being established in Richmond Hill, Ontario, with expected opening in the summer of 2025. The centre’s mission is to alleviate pain and improve quality of life for Ontarians, while establishing a new standard of efficient ambulatory care which will enhance the efficiency of the public health system. The centre will offer a wide range of same-day surgeries, procedures, diagnostics, and clinical services.

We are dedicated to providing an inclusive and accessible work environment. If you require accommodations at any phase during the recruitment process please let us know. We will collaborate with you to ensure that your needs are met in a timely and effective manner. All information disclosed will be kept confidential and used solely for the purpose of providing appropriate accommodations.Company DescriptionA large-scale, not-for-profit ambulatory health services centre is being established in Richmond Hill, Ontario, with expected opening in the summer of 2025. The centre’s mission is to alleviate pain and improve quality of life for Ontarians, while establishing a new standard of efficient ambulatory care which will enhance the efficiency of the public health system. The centre will offer a wide range of same-day surgeries, procedures, diagnostics, and clinical services.

We are dedicated to providing an inclusive and accessible work environment. If you require accommodations at any phase during the recruitment process please let us know. We will collaborate with you to ensure that your needs are met in a timely and effective manner. All information disclosed will be kept confidential and used solely for the purpose of providing appropriate accommodations.