Director, Product Management - Guest Services Technology - Temporary (13 Months)

Arc'teryx Equipment; North Vancouver; On-site; CAD 149,000 - 186,000; Full time

Job summary

Join a forward-thinking company as the Director of Product Management for Guest Services Technology. In this pivotal role, you will shape the technology vision for a diverse portfolio of products that enhance direct-to-consumer guest experiences. You will lead a talented team, drive strategic product roadmaps, and ensure alignment with business objectives. Your expertise in agile methodologies and strong leadership skills will be essential as you foster collaboration and innovation within your team. This is a unique opportunity to make a significant impact in a dynamic environment where your passion for adventure and technology can thrive.

Qualifications

• 5+ years of experience as a Project or Product Manager/Owner.
• PMP or Scrum certification required.

Responsibilities

• Manage the end-to-end lifecycle of technology products for guest experiences.
• Lead a team of Senior Product Managers and analysts to achieve objectives.

Skills

Agile Methodology

Leadership Skills

Interpersonal Skills

Analytical Thinking

Communication Skills

Time Management

Problem Solving

Collaboration

Education

Bachelor’s degree in Information Technology

Post-secondary education in Business

Tools

Salesforce

Job description

Director, Product Management - Guest Services Technology - Temporary (13 Months)

This range is provided by Arc'teryx Equipment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$149,000.00/yr - CA$186,000.00/yr

Department : Technology

Reports to: Vice President, Commerce & Brand Technology

Your Opportunity at ARC’TERYX:

As the Director, Product Management - Guest Services Technology, you set the technology vision for a major portfolio of direct-to-consumer guest experiences. You will be accountable for running, growing and transforming our guest experiences by owning the end–to-end lifecycle management of a major portfolio of technology products that support the Guest Service business teams. Your responsibilities include setting the vision, creating the roadmaps and executing the 3-5 year strategic product roadmap encompassing discovery, design, delivery, security, scalability and support. You will be responsible for a major product's lifecycle from inception to execution. You'll play a critical role in fostering agile product management practice within the Digital Marketing and Guest Service team.

Meet Your Future Team:

You oversee a team of senior product managers and their teams, each managing two or more products within your portfolio, along with a senior engineering manager responsible for the technical delivery of the business initiatives.

Location: North Vancouver, B.C.

If you were the Director, Product Management – Guest Services Technology, here are some of the core activities you would be doing:

• Managing the end-to-end lifecycle of a major portfolio of products tied to a unified commerce direct-to-consumer experience for our guests/customers
• Aligning with other major technology product managers and non-technology stakeholders
• Defining the technology product vision and strategy for your portfolio of products, strongly aligned with your business partner and the company vision, strategy, and goals.
• Building strong partnerships with the business product owners and sponsors to understand, empathize, and create a compelling vision and strategic 3-5 year roadmap for the product
• Acting as the accountable decision maker at the portfolio steering committees for technology decision making to meet your business partners' objectives
• Managing the budget of the major product and product portfolio, including creating annual budgets, forecasting expenditures, and monitoring financial performance against budgeted targets
• Leading a team of Senior Product Managers, Business Systems Analysts, and Quality Assurance Analysts to achieve the technology product portfolio objectives on time, to budget, and to expectation
• Ensuring your team of product managers have clear prioritized roadmaps and access to rapid issue resolution for multiple concurrently running products, projects, and programs
• Leading the evolution of the product management practice and mentoring the rest of the product management team
• Managing all procurement initiatives within the product portfolio as the main point of contact for strategic partnerships
• Defining the product priorities ensuring alignment with company vision, business objectives, and industry trends
• Reporting the technology product portfolio status regularly to C-suite steering committees
• Executing the entire portfolio strategy for the technology products in your portfolio
• Managing the recruitment, onboarding, career development, and growth of the Product Management team

Are you our next Director, Product Management – Guest Services Technology?

• You have a Bachelor’s degree or post-secondary education in Information Technology, Business or a related field
• You have 5+ years of experience as a Project or Product Manager/Owner
• You have 5+ years’ experience leading others
• You have demonstrated success working in an agile methodology
• You have a PMP or Scrum certification (PMP, PRINCEII, CSM, CSPO, etc.)
• You have excellent interpersonal skills and the ability to work with all levels of stakeholders
• You have strong leadership and people management skills
• You have an exceptional ability to collaborate and contribute as a team player
• You have excellent communication and influencing skills
• You have strong organization and prioritization skills while managing multiple, competing priorities
• You have demonstrated success in managing budgets and resources for product portfolios
• You have excellent time management skills with the ability to plan ahead and meet deadlines
• You are familiar with web-development/Salesforce development
• You possess a high level of analytical and critical thinking
• You have strong facilitation, diplomacy, and leadership skills
• You have experience coaching and mentoring in an agile development environment
• You are proactive in identifying the root cause of issues and developing solutions
• You remain highly flexible and adaptable when faced with ambiguity
• You are able to balance autonomy and collaboration
• You inspire breakthrough thinking and continuous improvement
• You seek the best (but sometimes not the easiest) solutions
• Your passion for your work is paralleled by your passion for getting outside and living it

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way.

Live it. Get out there - the mountains make us better

Disruptive evolution. In pursuit of better. Always.

Commit. We set bold objectives and see them through.