Director, Product Management - Consumer Acquisition & Engagement Consulting, Loyalty

Mastercard; Toronto; On-site; CAD 120,000 - 160,000; Full time

Job summary

A global technology company is seeking a Director of Product Management to drive the growth of its Consumer Acquisition & Engagement consulting. You will shape the consulting vision, manage a portfolio of loyalty solutions, and enhance positioning to ensure effective client outreach. The ideal candidate has experience leading loyalty and digital marketing strategies at financial institutions, with a consultative mindset. Join a leading team in the financial technology industry based in Toronto, Ontario.

Qualifications

• Experience leading loyalty, digital marketing, CRM, or personalization at financial institutions or consulting firms.
• Visionary thinker with a proven record of owning outcomes.
• Ability to communicate complex ideas clearly in dynamic situations.

Responsibilities

• Help define the vision and product strategy for CA&E consulting.
• Oversee and evolve the portfolio of solutions guiding loyalty and consumer engagement strategy.
• Develop new solutions based on client feedback and sales insights.

Skills

Leadership in loyalty and digital marketing

Relationship management in matrix organizations

Consultative mindset and narrative skills

Analytical and quantitative skills

Knowledge of financial institutions and marketing

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Director, Product Management - Consumer Acquisition & Engagement Consulting, Loyalty

Mastercard’s Services organization is a key growth engine, delivering innovative solutions that help our customers thrive. By integrating proprietary data, cutting-edge technology, expert insights, and strategic expertise, Services plays a critical role in driving Mastercard’s differentiation and business growth. The Consumer Acquisition & Engagement team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow.

Mastercard is looking for a Director, Product Management to drive the growth of global Consumer Acquisition & Engagement (CA&E) consulting. In CA&E, we help clients build stronger and more profitable relationships with their customers through our combination of data, technology platforms, marketing capabilities, and expertise. Consulting plays a critical role in delivering outcomes for our clients through our trusted advisory that additionally draws in the right solutions from CA&E to solve our clients’ needs.

In this role, you will be responsible for shaping our CA&E consulting vision, specifically focused on our portfolio of loyalty solutions. In CA&E at Mastercard, we design, implement, and manage loyalty programs for many of the world’s leading brands and financial institutions. You will evaluate and evolve our suite of loyalty consulting solutions, scaling across regions. You will partner closely with other CA&E product teams (e.g., SessionM loyalty platform) to build joint solutions and with regional consultants and commercial leaders to create localized traction.

Responsibilities

1. Strategy: Help define the vision and product strategy for CA&E consulting
2. Product portfolio: Oversee and evolve our portfolio of solutions that guide loyalty and consumer engagement strategy for many of the world’s leading Financial Institutions. Manage a product roadmap that balances short-term priorities with long-term aspirations.
3. New product development: Develop new solutions based on client feedback and sales insights that align with Mastercard’s differentiators, vision, and client needs.
4. Go-to-market: Enhance our positioning and messaging to ensure our solutions effectively reach clients. Collaborate with regional teams to promote adoption and build pipelines in local markets.
5. Client impact: Maintain ongoing dialogue with consultants and sales teams to ensure we are delivering measurable impact for clients.

Ideal candidate

• Experience leading loyalty, digital marketing, CRM, and/or personalization at financial institutions or consulting firms
• Visionary thinker with a proven record of owning outcomes
• Experience managing relationships within a matrix organization
• Exceptional lateral and longitudinal thinking, with deep curiosity
• Consultative mindset with customer-tailored narrative skills
• Ability to communicate complex ideas clearly in dynamic situations
• High ownership, quantitative skills, creativity, and entrepreneurial spirit
• Deep knowledge of financial institutions, payments, and marketing; co-brand and credit card experience is a plus

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks carry inherent risks. Every employee or contractor must:

• Abide by Mastercard’s security policies and practices
• Ensure confidentiality and integrity of accessed information
• Report any security violations or breaches
• Complete mandatory security trainings as per Mastercard’s guidelines