Director, Product Development

Hispanic Alliance for Career Enhancement; Vancouver; On-site; CAD 90,000 - 160,000; Full time

Job summary

An established industry player is seeking a Director of Product Development to lead innovative projects in the payments sector. This role involves creating strategic roadmaps, enhancing product offerings, and collaborating with cross-functional teams to drive product excellence. The ideal candidate will have extensive experience in product management, leveraging AI and machine learning technologies to optimize user experiences. Join a forward-thinking company dedicated to building a sustainable economy and empowering individuals and businesses through innovative payment solutions. This is an exciting opportunity to make a significant impact in a dynamic environment.

Qualifications

• Experience with AI tools for product development and scaling features.
• Proven ability to manage data-heavy products using ML technologies.

Responsibilities

• Develop strategic roadmaps based on market research and product vision.
• Oversee product evolution and establish go-to-market strategies.

Skills

AI tools

Product management

Data analysis

Communication skills

Leadership

Education

Bachelor's degree

Master's degree (preferred)

Tools

Machine Learning

Data Science

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Development

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.

Fraud and chargebacks disrupt the entire payments ecosystem, driving both card issuers and merchants to focus on resolving disputes instead of increasing card acceptance and revenue. Ethoca Consumer Clarity (“Clarity”) changes the dialogue, creating a rich environment for issuers and merchants to engage cardholders post-transaction, reducing frustration and driving repeat spend.

Responsibilities

• Develop a strategic roadmap leveraging market and customer research based on Clarity and Disputes’ long term vision.
• Evaluate new opportunities for Clarity from a revenue, strategic and technology synergy POV.
• Identify opportunities to improve value proposition of suite of Clarity products beyond dispute deflection.
• Oversee product evolution, establish go-to-market strategy, pricing & optimize products and resources.
• Build and deliver the roadmap of features working in a cross-functional team set-up including Engineering, Data Science, Senior Product leaders & Innovation teams of Mastercard.
• Understand Mastercard’s business model and take key financial or commercial factors.
• Leverage the Studio framework to manage the delivery of ongoing innovation and enhancements to focus Products.
• Deploy test & learn experimentation to ensure that the end user and customer experience is continuously optimized.
• Incorporate and understanding of the broader payments ecosystem into ongoing product management (e.g. regulatory, legal, technology, competitive environment).
• Build reusable capabilities for AI driven product development.
• Take accountability for the delivery of key product enhancements and partner with Guild members to deliver.
• Participate in cross-functional teams in the development of business requirements to achieve Product objectives.
• Actively partner with the Guilds to create best practices within the Program with a focus on driving continuous improvement.
• Drive institutionalized knowledge through the use of consistent product documentation across the Studio framework.
• Demonstrate a commitment to continuous learning by leveraging the learning & development curriculum.
• Lead by example with hands-on approaches to demonstrating product management excellence, sharing best practices, and demonstrating our Mastercard Way Values.

Experiences

• Have knowledge and experience to leverage latest AI tools to build and scale future forward features efficiently.
• Experience building or managing data-heavy products that use ML and AI technologies.
• Extensive experience working on product launches in multiple markets.
• Experience independently building product strategies and driving alignment with senior executives.
• Understands and can explain the business context and the associated customer use cases.
• Verbal and written communication is clear and concise.
• Improve team processes that accelerate product development, delivery, drive innovation, lower costs, and improve quality.
• Demonstrate an understanding of team performance and leadership bar and effectively apply it to hiring decisions.
• Demonstrate experience as people manager with the ability to attract, recruit, and develop technical talent.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach;
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.