Director, Product Design - Global Wealth Management

Scotiabank; Ottawa; On-site; CAD 150,000 - 190,000; Full time

Job summary

Scotiabank is seeking a Director of Product Design for Global Wealth Management to drive the design strategy and multi-channel experience across digital platforms. You will lead a multidisciplinary design team, align roadmaps with business goals, and champion accessibility and responsible AI in a regulated financial services environment.

You will collaborate with Product, Technology, Data, and Business leaders to shape roadmaps, influence strategy, and deliver measurable customer outcomes.

Qualifications

• 10+ years in digital experience design, with leadership roles
• Experience leading multidisciplinary design teams in multi-channel product environments
• Ability to translate strategy into roadmaps and measurable outcomes
• Experience establishing standards, governance, and design systems
• Strong knowledge of accessibility, responsible AI, and risk management
• Experience in regulated financial services is a plus

Responsibilities

• Define design vision and strategic direction for the portfolio with measurable outcomes
• Lead and develop a multidisciplinary design team and foster an inclusive culture
• Drive cohesive multi-channel experiences across web and native apps
• Establish design quality and governance across the portfolio
• Translate customer insights into strategic recommendations and roadmaps
• Influence product and technology strategy through senior cross-functional partnerships
• Champion accessibility and inclusive design throughout discovery and delivery
• Advance design systems and reusable practices in collaboration with design operations
• Strengthen design operations and governance to scale impact

Skills

Design leadership

Product design strategy

Cross-functional collaboration

Accessible design

Executive communication

Education

Bachelor's degree in Design or related field

Tools

Figma

User research tools

Prototyping tools

Job description

Title: Director, Product Design - Global Wealth Management

Requisition ID: 277317

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Director, Product Design, Global Wealth Management contributes to the overall success of Global Wealth Management’s Digital Experience Design Team ensuring specific individual goals, plans, initiatives are executed & delivered in support of the team's business strategies andobjectives, ensuring all activities are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role you will:

• Define the design vision and strategic direction for an assigned portfolio by translating the Head of Design’s strategy into clear experience principles, priorities, roadmaps, and measurable outcomes aligned to customer and business needs.
• Lead and develop a multidisciplinary design team by setting performance expectations, coaching team members, supporting career development, and building an inclusive, accountable, and high-performing team culture.
• Drive cohesive, multi-channel experience design by ensuring products and journeys deliver consistent, scalable, accessible, and technically feasible experiences across web, native mobile, and other relevant channels.
• Establish design quality and governance across the portfolio by setting standards, leading strategic design reviews, managing experience risks, and ensuring interaction, visual, content, research, accessibility, and implementation decisions meet customer and business expectations.
• Advance research-informed portfolio and product decisions by setting research priorities, creating sufficient runway for discovery and validation, and translating customer insights and behavioural data into strategic recommendations.
• Influence product and technology strategy through senior cross-functional partnership by working with Product, Technology, Business, Data, and other Design leaders to shape roadmaps, resolve complex trade-offs, and establish shared accountability for customer outcomes.
• Champion accessibility and inclusive design by embedding accessibility into strategy, discovery, design, testing, and delivery while strengthening standards, governance, team capability, and accountability across the portfolio.
• Advance design systems, standards, and reusable practices by supporting governance and adoption, identifying portfolio-level gaps, reducing fragmentation, and partnering with Design Operations and Technology to improve consistency, flexibility, and delivery quality.
• Strengthen design operations and organizational capability by aligning resources to strategic priorities, improving planning and visibility, establishing effective decision rights, and scaling communities of practice, mentorship, learning, and knowledge-sharing programs.
• Demonstrate and communicates the measurable impact of design by defining portfolio-level success indicators, monitoring customer and business outcomes, and providing concise, evidence-based reporting to the Head of Design and senior leadership.
• Advance responsible innovation and AI-enabled design practices by identifying opportunities to improve experience and design workflows while ensuring appropriate accessibility, privacy, security, risk, transparency, and human oversight.
• Represent Design in senior leadership and governance forums by providing strategic recommendations, advocating for customer needs and design investment, escalating material risks, and acting as a delegate for the Head of Design when required.

Do you have the skills that will enable you succeed in this role? – We’d love to work with you if you have:

• Post-secondary education in Design, Human-Computer Interaction, Psychology, Research, Business, Technology, or a related discipline, or equivalent professional experience
• 10+ years of progressive experience in digital experience design, including at
• A minimum of 5 years leading and developing multidisciplinary design teams within complex, multi-channel product environments through coaching, performance management, career development, and succession planning
• Proven ability to define and execute portfolio-level design strategies and roadmaps aligned with customer needs, business objectives, and technology priorities
• Broad expertise across product design, research, content design, accessibility, design systems, and digital delivery, with the ability to establish direction and evaluate quality across disciplines
• Experience establishing design standards, governance, and operating practices that improve quality, consistency, accessibility, and effectiveness
• Demonstrated ability to translate customer research, behavioural data, and business evidence into strategic priorities and measurable outcomes
• Proven ability to influence senior leaders, resolve complex trade-offs, and build trusted partnerships across Product, Technology, Business, Data, and Design
• Strong knowledge of accessibility, inclusive design, responsible AI, and risk management principles relevant to digital experiences within a regulated environment
• Strong business acumen and executive-level communication, facilitation, negotiation, and decision-making skills
• Experience in financial services, wealth management, banking, or another complex regulated industry is considered an asset

Location(s): Canada : Ontario : Ottawa

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.