Director, Product and Content Operations (Bangkok-based, relocation provided)

Agoda; Vancouver; On-site; CAD 100,000 - 150,000; Full time

Job summary

Agoda is seeking a Director of Content and Product Operations to lead and execute strategies that enhance operational efficiency and support business goals. This role involves significant team management and collaboration with cross-functional groups to drive results in a dynamic e-commerce environment.

Qualifications

• 10+ years of experience in driving Operations for large organizations.
• At least 6 years of direct management experience leading teams of 20 or more.
• Experience in managing teams in e-commerce or technology.

Responsibilities

• Develop and execute content and product operations strategies.
• Set content and data priorities and establish KPIs.
• Lead, develop, and mentor a high-performing team.

Skills

Analytical skills

Data-driven decision-making

Job description

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership,enhancing the ability for our customers to experience the world.

Our Purpose - Bridging the World Through Travel

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration.

We innovate through a culture of experimentation and ownership,enhancing the ability for our customers to experience the world.

Our Purpose – Bridging the World Through Travel

We believe travel allows people to enjoy, learn, and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding, and happiness.We are a skillful, driven, and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

The Opportunity

As Director, Content and Product Operations, you will play a key leadership role in analyzing customer and product data to determine business value and priorities, setting the strategy, roadmap and KPIs to deliver efficient and effective operations. You will build and manage multiple large teams in a fast-paced, international environment.

You will lead your teams in execution, collaborate closely with product managers and IT on A/B experiments and reporting, and coordinate with accommodation supply, connectivity, strategic partnerships, and customer support teams to ensure operational excellence.

This position is based in Bangkok, Thailand, reporting to the Senior Director of Content Product and Operations, and is open to candidates worldwide. We will assist you with visa and relocation, ensuring a smooth transition to working and living in Bangkok.

Responsibilities

• Develop and execute content and product operations strategies to support Agoda’s business goals.
• Set content and data priorities based on customer needs and business value.
• Establish and track KPIs to measure business impact and operational performance.
• Create and manage roadmaps and project plans for key initiatives.
• Collaborate with cross-functional teams, including Product, Technology, and Supply, to deliver effective content solutions.
• Lead, develop, and mentor a high-performing team, fostering a culture of innovation and accountability.
• Monitor and improve content systems and processes for efficiency and quality.
• Troubleshoot and resolve issues across the content supply chain.

Experience Required

• 10+ years of experience in driving Operations for large organizations
• At least 6 years of direct management experience, including leading teams of 20 or more
• Experience managing teams in the e-commerce or technology/internet space
• Proven ability to set and execute content or operational strategy to drive business results
• Strong analytical skills and data-driven decision-making; SQL expertise a plus
• Demonstrated experience optimizing operational workflows and resourcing, both automated and manual, to achieve business goals

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Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

Wewill keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.