Director Procurement Operations, Travel, Meetings & Events

Manulife; Old Toronto; Hybrid; CAD 105,000 - 191,000; Full time

Job summary

A leading company in financial services is seeking a Director of Travel Operations to enhance travel efficiency across North America and the UK. This role involves managing vendor relationships, leading a dynamic team, and ensuring cost-effective travel solutions. The ideal candidate will possess strong leadership and analytical skills, alongside a minimum of 10 years of experience in corporate travel operations. This position offers a hybrid work model and a competitive salary package.

Benefits

Health Benefits

Mental Health Support

Retirement Savings Plans

Paid Time Off

Employee Assistance Programs

Qualifications

• Minimum 10 years’ experience in corporate travel operations management.
• Strong leadership skills managing a diverse team.
• Excellent analytical skills for data analysis.

Responsibilities

• Oversee day-to-day management of the Travel Program.
• Manage vendor relationships and contracts.
• Lead a team for meetings and events operations.

Skills

Leadership

Analytical Skills

Communication

Project Management

Vendor Management

Education

Business Degree

Tools

Cvent

Job description

As the Director of Travel Operations, you will oversee the day-to-day management of the Travel Program, Travel Management Company relationship and contract and travel vendor contracts, ensuring efficiency and cost-effectiveness across North America and the UK. You will lead a dynamic team, including the Manager of Meetings & Events Operations, Manager of Expense Operations, and a Business Analyst, to optimize our travel, expense and meetings operations.

This role is critical in ensuring our travel operations are efficient, cost-effective, and aligned with company goals, enhancing the overall travel experience for our employees and stakeholders. If you are a strategic thinker with a passion for optimizing travel operations, we encourage you to apply.

Key Responsibilities:

Vendor Management:

• Fully manage the relationship and contract for Travel Management Company.

• Oversee contracts and manage relationships with travel vendors, including airlines, hotels, ground transportation, rail, and re-shopping services.

• Ensure optimal contract performance and service levels to maximize value from preferred vendors.

• Attend strategic vendor meetings to identify issues, perform data analysis, and explore opportunities for savings and efficiency improvements.

Team Leadership:

• Manage, coach, and lead a team responsible for meetings and events operations, expense operations, and data analysis.

Traveler Support:

• Provide ongoing guidance and education to travelers on booking tools, understanding travel policies, and managing expenses effectively.

• Organize and conduct quarterly traveler support sessions to address common questions, share best practices, and provide updates on travel-related topics.

• Maintain active communication through Viva Engage, Support Mailbox and Teams channels, offering regular updates and insights on industry trends and potential issues impacting travelers.

• Serve as a point of contact for travelers seeking assistance or clarification on travel-related matters, ensuring a smooth and informed travel experience.

Process Improvement:

• Collaborate with internal and external stakeholders to identify operational efficiencies and design processes for new programs or components.

• Work with Managers of Meetings & Events and Expense Operations to analyze data and produce management reports for travel and event programs.

• Partner with operations and sourcing groups to represent business partner requirements for evaluating and proposing new vendors or renewing existing contracts.

Financial Oversight:

• Manage the billing process with travel vendors to ensure accuracy and timely payments.

• Ensure all deliverables that are charged have been received and actioned.

Qualifications:

• Minimum 10 years’ experience in corporate travel operations management and vendor contract management.

• Strong leadership skills with experience managing a diverse team.

• Excellent analytical skills with the ability to perform data analysis and produce actionable insights.

• Effective communication and interpersonal skills for engaging with internal stakeholders, business partners and external vendors.

• Ability to manage multiple projects and priorities in a fast-paced environment.

Strong assets:

• Business degree

• Project Management & Data analytics

• Knowledge of meetings & events industry and technology, including Cvent.

• Knowledge of relevant legislative and regulatory requirements relating to management of third party outsourcing in the jurisdictions in which Manulife operates

• Understanding procurement and vendor management principles

• Experience and expertise with supplier contractual terms and conditions to mitigate legal and business risk

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail] .

Referenced Salary Location

Toronto, Ontario

Modalidades de Trabajo

Híbrido

Salary range is expected to be between

$105,750.00 CAD - $190,350.00 CAD

Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con [e-mail] para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con [e-mail] para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.