Director, Process Management & Optimization

Financeit; Toronto; Hybrid; CAD 95,000 - 130,000; Full time

Job summary

Financeit is seeking a Director of Process Management & Optimization to enhance operational efficiency and quality in its Toronto office. The successful candidate will lead strategic initiatives, implement process improvements, and collaborate across teams to streamline workflows and drive sustainable growth. With a commitment to inclusivity and collaboration, this role promises a chance to make a significant impact within a leading financing provider.

Benefits

Collaborative and inclusive team culture

Competitive pay with performance-based bonuses

Flexible work arrangements

Comprehensive medical, dental, and vision coverage

RRSP matching and parental leave top-up

In-office wellness sessions

Career learning and development programs

Qualifications

• Minimum of 10 years experience in strategy roles.
• Experience with Lean Six Sigma or PMP certifications preferred.
• Proven experience in optimizing complex business processes.

Responsibilities

• Oversee operational activities and resources management.
• Identify continuous improvement areas in operations.
• Develop efficient business processes across departments.

Skills

Analytical skills

Process Management

Stakeholder Management

Agile development

Education

Degree in Business Administration

Degree in Computer Science

Degree in Engineering

Tools

Looker

Powerbi

Tableau

SQL

Job description

Who we are:

Financeit is a point-of-sale financing provider serving some of the largest home improvement and retail organizations in Canada.

Our platform helps businesses close more sales by offering customers affordable monthly payment options for their next big home improvement, vehicle or retail purchase.

We are small enough that you can make an impact within the company and large enough to make an impact in the market.

Financeit is a company where collaboration, inclusivity, fairness, and respect aren’t just ideas that get talked about, but are part of who we are. If such a workplace intrigues you, we hope you’ll join us.

About the role:

The Director of Process Management & Optimization is a critical role responsible for the design, implementation, monitoring, and continuous improvement of organizational processes within operations. This individual will focus on driving efficiency, reducing waste, enhancing quality, and ensuring that processes align with the company's strategic goals and customer needs. The Director of Process Management & Optimization will be responsible for identifying bottlenecks, streamlining workflows, and implementing best practices that drive operational excellence and sustainable growth.

What you’ll do:

Strategic Leadership:

• Oversee and manage day-to-day operational activities, resources, staffing and budgets
• Work closely with the VP of Operations and other Financeit leaders to identify areas for continuous improvement
• Deliver and continuously improve operations strategy
• Manage and oversee the Quality Assurance, Efficiency and training team within operations
• Foster collaboration with internal and external stakeholders to identify emerging trends, service opportunities, and strategic partnerships.

Process Analysis & Design:

• Map, analyze, and document current-state business processes across various departments and functions.
• Design and develop efficient, effective, and scalability future state processes

Process Implementation & Standardization:

• Lead and manage the implementation of new or revised processes, and guidelines ensuring smooth transitions and minimal disruption.
• Collaborate with other departments and individually execute process improvements with technology solutions.
• Create and deliver training programs for employees on new processes and tools.

Performance Monitoring, Optimization and Continuous Improvement:

• Define and track key process performance indicators (KPIs) and metrics.
• Conduct root cause analysis for process failures or inefficiencies.
• Implement corrective and preventative actions to ensure ongoing process effectiveness
• Measure the impact of continuous improvement and automation initiatives through the KPI lens, providing insights and reports to executive leadership and stakeholders.

Documentation & Governance:

• Establish and maintain process governance frameworks to ensure adherence to standards and ongoing process health.
• Ensure compliance with relevant industry regulations, quality standards, and internal policies.

What you'll need to succeed:

• Degree in Business Administration, Computer Science, Engineering, or a related field.
• Minimum of 10 years of experience in strategy roles, including time in a top-tier consulting firm and/or leadership within investment management, financial services, or technology operations.
• Experience in process management, business analysis, operations, or continuous improvement roles.
• Proven experience in designing, implementing, and optimizing complex business processes.
• Experience with process mapping and modeling tools.
• Experience in agile development or product lifecycle.
• Certifications (Preferred): Lean Six Sigma Green Belt or Black Belt certification, PMP, and BPM.
• Ability to analyze complex data, identify root causes, and develop practical solutions.
• Strong ability to build relationships, influence stakeholders, and collaborate effectively across all levels of the organization.
• Experience with Looker, Powerbi, or Tableau.SQL and AI competency is an asset
• Experience in driving organizational change and fostering adoption of new processes.

Winner of Canada’s Most Admired Corporate Cultures twice. We offer more than just the basics, take advantage of:

• An award-winning culture with a collaborative & inclusive team.
• Competitive pay and performance-based bonus.
• Committed to flexible work arrangements, offering hybrid workplace options.
• Comprehensive medical, dental and vision coverage + Lifestyle Account.
• RRSP Matching and Parental Leave Top UP Program.
• In office massage, meditation & workout sessions.
• Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives.
• Career learning and development programs.

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

Financeit is an equal opportunity employer. Accommodation is available on request for candidates taking part in all aspects of the selection process.