Director, Practice Efficiency & Innovation

McMillan; Calgary; On-site; CAD 100,000 - 160,000; Full time

Job summary

As the Director of Practice Efficiency and Innovation, you will enhance legal service delivery at McMillan by optimizing processes, utilizing legal technology, and fostering a culture of innovation. Your role involves leadership, collaboration with teams, and ensuring effective adoption of advanced legal solutions to improve client service.

Benefits

Mentorship and Support

Training as Software Evolves

Commensurate Compensation and Benefits Package

Qualifications

• Minimum three years of private practice experience required.
• Experience evaluating and implementing legal technology solutions.
• Familiarity with Generative AI in a legal context.

Responsibilities

• Lead process optimizations and knowledge management solutions.
• Implement legal technologies to enhance efficiency.
• Collaborate with stakeholders to drive innovation.

Skills

Leadership

Organizational Skills

Interpersonal Skills

Client Service

Detail-Oriented

Education

LLB

Tools

Legal Technology

Job description

As the Director of Practice Efficiency and Innovation, you will enhance the firm’s approach to legal service delivery by leading the design and implementation of process optimizations, knowledge management solutions, client-facing products and thought-leadership in close collaboration with practice leaders and legal professionals. Through your proven experience in understanding practice-specific needs and workflows, you will identify opportunities and solutions to reduce inefficiencies and enhance client service delivery.

Advancing the firm’s strategy to effectively and responsibly leverage and integrate Generative AI into a legal practice is a key component of this role. As a Director, you will be championing and enabling a culture of innovation within legal teams by encouraging a mindset of continuous improvement, creativity, adoption and optimization.

You will be responsible for the strategy, operationalization, and regular review of the firm’s legal technology stack, ensuring the portfolio of technologies is fit for purpose, is well-adopted, and improves efficiency, collaboration, and legal teams’ ability to deliver value to clients. This includes continuously monitoring and staying connected in the legal technology landscape for advancements and trends.

Finally, effective collaboration and relationship-building with key stakeholders are instrumental, including partnering with practice leaders to understand and prioritize needs, and with the Professional Growth and Management team, the Technology team and the Learning and Development team on technology skill development programs and deployment strategies to foster successful technology adoption. This also includes working cross-functionally to modernize legal knowledge management practices and implement supportive resources, including best practice guides and playbooks, toolkits, checklists and model and precedent documents.

As the Director, Practice Efficiency and Innovation, you will lead a cross-functional team, including document automation and eDiscovery professionals, and foster a collaborative work environment of professional excellence and creativity. You will effectively communicate department plans and expectations, cascading goals to ensure they are in alignment with the firm's goals and priorities. In addition, you will invest in the professional development and growth of team members, providing ongoing mentoring, coaching, and continuous feedback. The role includes, overseeing the development and ongoing management of the department operating budget, assuming overall responsibility for the tracking and reporting of expenditures and budget variances.

The Director, Practice Efficiency and Innovation reports to the National Director, Innovation and Strategic Operations.

What You Bring

• Proven effective leadership in managing, mentoring, and developing functional teams
• LLB and minimum of three years of private practice experience
• Demonstrated experience evaluating, implementing, and working with legal technology, including LLM / AI in a legal environment
• Experience working with industry vendors considered an asset
• Understanding of legal workflows and managing legal technology platforms
• Confident in piloting, evaluating, selecting, and implementing legal technologies, including Generative AI and integration into processes
• Experience with document automation and / or document discovery considered an asset
• Strong administrative, organizational, and interpersonal skills
• Detail-oriented and able to meet deadlines effectively
• Manages fast-paced workloads
• Provides exceptional level of client service

Growth

Mentorship and Support

Training as Software Evolves

Commensurate Compensation and Benefits Package

At the heart of our commitment to being a first-mover on important issues, McMillan believes that equity, diversity and inclusion are catalysts for success. By embracing our differences, we create an inclusive culture that enriches our collective knowledge, broadens our perspectives, and propels us forward. We are dedicated to fostering an environment where everyone feels empowered to bring their whole selves to work, knowing it is through our individual experiences that we can all come together to truly make a positive impact in our firm, for our clients, within our communities, and beyond.

At McMillan, we know we will achieve the most success by attracting and retaining the best talent, and by representing and supporting communities from which we draw our members, the communities in which we live and work and the communities to which we provide legal services.

We are a law firm that prides itself in sustained quality and excellence in service while fostering a positive and collegial work environment which nurtures mentoring inspires enthusiasm and professional excellence. We commit to putting our best efforts forward in achieving our goals, and the goals of our clients. You can help us in that journey!

Need another reason to consider McMillan? Let’s work together to help you achieve your professional goals and career development.

If this position is for you, we look forward to hearing from you. Click on the Apply Now button.

McMillan is committed to providing accommodation for applicants with disabilities in its recruitment processes. If you require accommodation at any time during the recruitment process, please email us or contact us at 1.888.662.4624 to submit your accommodation request.

McMillan LLP is committed to fostering a culture of inclusion and diversity. We respect and embrace the unique backgrounds, perspectives and experiences of individuals at all levels of the firm. This enables us to provide innovative client service, contribute fully to our communities and advance our firm’s values.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

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