DIRECTOR - PLATFORMS & TECH MODERNIZATION (HYBRID)

Green Shield Canada (GSC); Toronto; On-site; CAD 120,000 - 160,000; Full time

Job summary

A leading not-for-profit organization in Canada is seeking a Director of Platforms & Tech Modernization to optimize technology solutions for better health outcomes. The role involves leading cloud and infrastructure strategies, ensuring seamless integration of innovative technologies while enhancing employee and customer experiences. Ideal candidates will have a strong technical background, excellent communication skills, and a passion for driving technological advancements.

Benefits

Opportunity for professional growth

Inclusive culture

Focus on employee well-being

Qualifications

• Experience in Infrastructure (on-premise, Cloud, SaaS) and End User / Corporate technologies.
• Excellent communication and presentation skills.
• Knowledge of business models, operating models, financial models.

Responsibilities

• Lead the planning, design, and operationalization of digital modernization.
• Manage Cloud, Infrastructure, and Corporate technologies across the enterprise.
• Facilitate business and IT alignment through capability modeling.

Skills

Cloud Native

Microservices

APIs

DevOps

Customer experience

Education

University degree in business, computer science, computer engineering, electrical engineering, system analysis

Job description

When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.

We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

The Director, Platforms & Tech Modernization will report to the Vice President of Cloud Modernization & IT Services and will focus on understanding and applying emerging, new, and existing technologies to transform and optimize business and technology solutions. The ideal candidate is passionate about technology and architecture, with a strong background in Cloud & Infrastructure and employee technology experience management. This position will lead the planning, design, and operationalization of digital and modernization / migration of core capabilities and technologies that directly impact our customers as well as employees.

The Director, Platforms & Tech Modernization is responsible for leading and managing the Platforms (Cloud, Infrastructure, Core corporate technologies) practices across the broader enterprise and communicating the strategy and approach across the organization. This includes the management and day-to-day running of the Cloud / Infrastructure / Corporate technologies strategy, direction, communication, architecture, modernization and management, offering a portfolio of services to business leaders and enterprise stakeholders in a self-service model and creating an enhanced KPI-driven performance portfolio. The individual is responsible for defining the process, architecture and governance, and for leading the integration of those processes with related business and IT functions and programs.

• Establish and manage a high-performing, innovative and customer-experience focused Platforms team
• Infrastructure Architecture – deep experience in On-premise, Cloud, SaaS, Corporate (Servers, Network, End User Technologies), Modernization, security, data privacy
• Cloud, SaaS, Hybrid - primarily GCP & Azure, Engineering, migrations, SRE, operating models, FinOps, optimization
• Corporate Technologies (end user technologies, endpoints - primarily Microsoft technologies) - vision, strategy, End user support, architecture, security, execution
• Modernization - M&A integration, Service Management, Asset Management, employee / customer technology journey maps, automation, self-serve, AI
• Program Management – program delivery, Agile, POC, stakeholder management, change management, financial management, assessment, roadmaps, executive presentations
• Focus on customer / employee experience as the basis for all technology and solution decisions, create customer / employee journey maps
• Drive deep stakeholder and business engagement with technology change management, drive optimum communication and engagement
• Facilitate business and IT alignment through capability modeling, driving the organization’s business strategy and balancing innovation and growth.
• Lead the analysis of business and operating models, market trends and the technology industry to determine their potential impact on the enterprise’s business strategy, and in turn architecture.
• Track and apply innovative technologies, anchoring them in the business and operating model to assess their potential; use agile and lean approaches to evolve and manage innovation.
• Develop diagnostics and actionable deliverables that help guide investment decisions.
• Build technology modernization, rationalization and decommissioning strategies, and associated impacts to business processes, people and costs. Advocate for these changes to secure senior leader buy-in
• Ensure the processes lead to a more efficient and effective business and IT operating model, significantly improved results (profitability, customer service, internal operations)
• Present gap analyses and integrated IT application, infrastructure and security investment roadmaps that reflect required transition to future-state business capabilities with a focus on digital enablement.

WHO WE'RE LOOKING FOR

• University degree in business, computer science, computer engineering, electrical engineering, system analysis or a related field of study, or equivalent experience
• Experienced in Infrastructure (on-premise, Cloud, SaaS) and End User / Corporate technologies with hands-on expertise with engineering, SRE.
• Knowledge of business ecosystems, software as a service (SaaS), infrastructure as a service (IaaS), platform as a service (PaaS), open data, event-driven IT and predictive analytics.
• Technology competency areas – Cloud Native, Microservices and APIs, Pipelines, DevOps, Customer experience
• Familiarity with information management practices, system development life cycle management, IT services management, agile and lean methodologies, infrastructure and operations, and ITIL frameworks
• Excellent written, verbal, communication and presentation skills with the ability to articulate new ideas and concepts to technical and nontechnical audiences.
• Knowledge of business models, operating models, financial models, cost-benefit analysis, budgeting and risk management
• Understanding of cloud based architectural patterns and solutions, migration strategies, SRE models at an enterprise level.
• Organizationally savvy, and ability to navigate obstacles and drive alignment.
• Balance the long-term (“big picture”) and short-term implications of individual decisions and organization goals
• Capable and able to balance between foundational state (modernizing the core of the IT estate, ensuring efficiency and predictability) and future state (business and operating model design, technology innovation, speed, agility and flexibility to meet the organization’s needs)
• Trusted and respected as a thought leader who can influence and communicate effectively with business and IT leaders.
• Comfortable, experienced and accomplished at working with business executives, and able to push back in a professional and diplomatic way.
• Highly innovative with aptitude for foresight, systems thinking and design thinking.
• Practical in approach to problem solving and decision making.
• Practical experience in building high-performing teams, with a focus on multiple resourcing models – FTEs, contracting, consulting, offshoring, outsourcing

NICE TO HAVES

Experience with self-serve models, to drive enhanced customer / employee experience.

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through [emailprotected] . Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

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