Director Pharmacy Data, Insights & Innovation

Manulife Financial; Waterloo; Hybrid; CAD 100,000 - 182,000; Full time

Job summary

A leading company in financial services is looking for a Director of Pharmacy Data, Insights & Innovation to spearhead their pharmacy data strategy. The role involves guiding advanced analytics and decision-making processes, requiring strong leadership and extensive experience in health analytics. The ideal candidate will combine a passion for data insights with expert communication skills, leading impactful pharmacy programs and collaborating across teams. This role offers a hybrid working arrangement and is vital to the company's strategic decision-making in pharmacy benefits.

Benefits

Flexible work environment

Customizable benefits package

Generous paid time off

Qualifications

• Deep knowledge of health benefit structures and cost drivers.
• 10+ years of experience in health analytics or related fields.
• Proficient in storytelling and visualization capabilities.

Responsibilities

• Lead design of pharmacy data strategy and analytics initiatives.
• Translate insights for non-technical audiences.
• Build and maintain frameworks for evaluating pharmacy benefit programs.

Skills

Business acumen

Exceptional communication skills

Data insights

Client impact

Project management

Education

Degree in health economics, statistics, public health, or data science

Tools

Microsoft Office Suite

Job description

The Director, Pharmacy Data, Insights & Innovation plays a future-focused leadership role responsible for defining the data and evidence foundation that underpins our pharmacy benefits strategy. This leader is accountable for the development of advanced analytics, trend modeling, real-world evidence, and health economic frameworks that guide how we evolve, assess, and communicate the value of our pharmacy programs, as well as other strategic elements.

This position is ideal for a professional with strong business acumen, exceptional communication skills, and a passion for data insights and client impact.

Position Responsibilities:

• Lead the design and evolution of Manulife’s pharmacy data strategy, aligning with broader enterprise analytics and digital transformation goals.
• Create an integrated, dashboard view of pharmacy cost, utilization, trend, and intervention outcomes to support leadership decision-making.
• Build pharmacy-specific KPIs, support predictive analytics models, and benchmarks to proactively identify risk or opportunity.
• Create thought leadership to position Manulife as a forward-looking player in pharmacy data and health technology.
• Own key data and financial impact products within the Manulife Pharmacy Benefits portfolio
• Build and maintain a framework to evaluate clinical, economic, and humanistic outcomes of pharmacy benefit programs.
• Support the move toward value-based design and contracting by producing health economic modeling to support pricing, formulary, and access decisions.
• Lead internal pharmacy real-world evidence (RWE) efforts, leveraging internal claims and external datasets to validate impact.
• Translate insights for non-technical audiences, equipping various internal teams with actionable insights.
• Act as the pharmacy data liaison to the Pharmacy & Product Committees, working closely with our data analytics teams.
• Partner with academic and government collaborators on research and public-private data partnerships.

Required Qualifications:

• Deep knowledge of health benefit structures and cost drivers in private or public payer environments.
• Experience leading complex data and analytics initiatives in healthcare, insurance, or life sciences.
• Demonstrated ability to deliver insight-driven transformation strategies.
• Strong experience in product/program management
• Strong interpersonal and relationship-building skills across internal and external stakeholders.
• Demonstrated ability to manage multiple projects in a fast-paced environment.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

Preferred Qualifications:

• 10+ years of experience in health analytics, economics, actuarial science, or health innovation.
• Strong storytelling and visualization capabilities using dashboards, reports, and presentations.
• Degrees or credentials in health economics, statistics, public health, or data science are an asset.
• Proven knowledge of the Canadian group benefits and pharmacy ecosystem.
• Fully bilingual in English and French, with excellent written and verbal communication skills and asset

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

關於宏利和恒康

宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽https://www.manulifeim.com/institutional/tw/en.

宏利是平等機會僱主

在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 [e-mail]。

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

混合式

Salary range is expected to be between

$100,950.00 CAD - $181,710.00 CAD

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.