Director, Organizational Change Management

Four Seasons Hotels Ltd; Toronto; Hybrid; CAD 120,000 - 160,000; Full time

Job summary

Four Seasons Hotels Ltd is looking for a Director, Organizational Change Management, to drive sustainable change across the organization. The role involves leading complex transformation programs, engaging stakeholders, and ensuring the adoption of new practices, with a hybrid working model requiring 3 days in the office.

Qualifications

• 10+ years of experience in Organizational Change Management.
• 5+ years leading enterprise transformations in complex organizations.

Responsibilities

• Lead execution of organizational change strategies.
• Analyze and solve change challenges using data-driven approaches.
• Engage and influence stakeholders through storytelling.

Skills

Stakeholder Engagement

Change Adoption

Data Analysis

Communication Planning

Education

Bachelor’s degree

Master's degree or professional certification (e.g., PROSCI, CCMP)

Tools

Change Analytics

Design Thinking

Job description

Director, Organizational Change Management page is loaded

Director, Organizational Change Management

Apply locations Four Seasons Corporate Office Toronto time type Full time posted on Posted Yesterday time left to apply End Date : July 25, 2025 (14 days left to apply) job requisition id REQ10352158

About Four Seasons :

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location :

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Director, Organizational Change Management

Reporting to the SVP Corporate People and Culture, we are seeking an experienced and hands-on Organizational Change Management (OCM) Lead to drive sustainable adoption of change across enterprise-wide transformation efforts. This role will begin by supporting a global, multi-year Performance Transformation and expand to include other strategic and operational changes across the organization. The successful candidate will be a trusted advisor, thought partner, and execution leader—comfortable both shaping strategy and rolling up their sleeves to deliver impact on the ground.

What You’ll Be Doing :

You will lead the design and execution of organizational change efforts, ensuring our teams are prepared, engaged, and equipped to adopt new ways of working. You will work closely with internal teams, functional leaders, and external partners to align change strategies with business goals and deliver measurable results.

Key Responsibilities Include

• Develop and execute change strategies to support complex, multi-year transformation programs.
• Lead hands-on delivery of OCM activities including stakeholder engagement, communications, learning programs, readiness assessments, and adoption planning.
• Analyze and solve change challenges using data-driven and human-centered approaches.
• Translate strategy into behavior change, ensuring initiatives drive real and lasting impact across functions and levels.
• Facilitate cross-functional alignment, working closely with business leaders, project teams, and centers of excellence to embed change.
• Engage and influence stakeholders at all levels—from senior executives to frontline teams—through compelling storytelling and practical support.
• Enable sustainable change adoption, ensuring transitions are supported not just at go-live, but embedded long-term in ways of working.
• Manage third-party partners as needed, integrating them into our change ecosystem effectively.
• Support capability building by coaching leaders, mentoring colleagues, and evolving internal change practices.

What You Bring :

• 10+ years of experience in Organizational Change Management, with 5+ years leading enterprise transformations in complex, matrixed organizations.
• Demonstrated success delivering large-scale change across business, process, and technology initiatives.
• Strong ability to balance strategic thinking with execution, comfortable navigating ambiguity while driving toward outcomes.
• Deep understanding of stakeholder dynamics, communication planning, learning design, and adoption measurement.
• High emotional intelligence and strong influencing skills across all levels of the organization.
• Ability to thrive in a fast-paced, evolving environment with a collaborative, can-do mindset.
• Familiarity with design thinking, behavioral science, and change analytics as tools to accelerate adoption.
• Experience working with global teams and across cultures preferred.
• Bachelor’s degree required; Master's degree or professional certification (e.g., PROSCI, CCMP) is a plus.

Key Skills / Who You Are :

• A builder, not just a planner—you enjoy seeing change through from idea to implementation.
• Comfortable navigating executive rooms and frontline workshops alike.
• Comfortable rolling up your sleeves and doing the groundwork.
• Passionate about enabling people and organizations to succeed through change.
• Practical, adaptable, collaborative and energized by complexity.

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid

Four Seasons is committed to providing employment accommodation in accordance with theOntario Human Rights Code and theAccessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

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