Director, Operations, OneEleven

Ontario Centre of Innovation; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading tech accelerator in Toronto seeks a dynamic individual to lead member onboarding and manage relationships within the community. The ideal candidate will possess strong project management skills, a collaborative spirit, and a passion for supporting tech entrepreneurs. This in-person role requires versatility and a commitment to fostering a vibrant tech ecosystem. Join a dedicated team focused on rebuilding a beloved accelerator and making a real impact in the tech community.

Qualifications

• Minimum five years' experience managing multiple stakeholders.
• Proven project management skills from conception to completion.
• Comfortable managing technology needs and service providers.

Responsibilities

• Lead onboarding of member companies to the community.
• Manage co-shared member company relationships and facility operations.
• Build feedback loops to ensure programming meets member needs.

Skills

Project Management

Stakeholder Management

Data Organization

Budget Management

Customer Relationship Management

Tools

Microsoft Excel

Google Sheets

HubSpot

Salesforce

Job description

Reporting to our Managing Director OneEleven, you will lead the effort to onboard member companies to OneEleven's community and our space. You will build relationships that help us better respond to the programming and services that are valuable to emerging tech companies who are rapidly scaling their businesses. You will also manage all aspects related to co-shared member company relationships including leases, negotiations and office moves (including implementation plan). Furthermore, you will oversee designated facility operations, vendors, and subcontractors. Finally, you'll build and maintain continuous feedback loops to ensure OneEleven programming, operations, and partnerships are meeting the needs of current members and attracting new prospects. You'll also be replied upon to jump on any other task our small team needs - its all-hands-on deck!

Requirements for the role :

• A minimum of five years' work experience, preferably in a role where you have dealt with multiple stakeholders including members, customers, or clients.
• Proven project management skills, with the ability to see a project from conception through to completion.
• Ability and comfort level to discuss and manage technology needs of our 55,000 square foot space with vendors - must be comfortable understanding needs from a UX perspective and managing our service providers.
• Process and documentation oriented
• Comfortable organizing data and making reports to partners, ideally using a CRM such as HubSpot / Salesforce / etc.
• Ability to forecast and manage a budget, with a strong knowledge of Microsoft Excel / Google Sheets
• Experience managing a Google Apps for Work / company GSuite account.
• The ability to wear a lot of different hats. We are a small team, and you have to be willing and able to do a bit of every function and other tasks as required.
• An earnest desire to help rebuild one of Canada's most beloved tech accelerators and the community that defined it. This won't be a 9 to 5 role, so it's even more important that you bring a little joie de vivre to this project.
• Humility. We cannot stress this enough. Every day, we will go into work with the singular goal of helping entrepreneurs and founders, who are risking everything for their business. If that is not humbling, we don't know what is.
• This is an in-person role Monday to Friday.

OneEleven is committed to creating a diverse and equitable environment and is proud to be an equal opportunity employer. OCI welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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