Director, Operations Modernization & Capacity Enablement

Greater Toronto Airports Authority; Toronto; On-site; CAD 160,000 - 230,000; Full time

Job summary

Greater Toronto Airports Authority (GTAA) is seeking an Associate Director, Operations Modernization & Capacity Enablement to lead cross-functional modernization initiatives across Airport Operations. You will shape the strategy for unlocking airport capacity, drive planning improvements, and deliver data-driven programs that enhance passenger flow, efficiency, and service levels at Toronto Pearson.

Reporting to the Director, Operations Planning and Modernization, you will develop multi-year

Qualifications

• 10+ years of progressive experience in operations, operational strategy, process improvement, or organizational effectiveness.
• 5+ years of leadership experience leading teams and driving organizational change.
• Demonstrated success delivering large-scale operational modernization, productivity improvement, capacity enhancement, or operating model transformation initiatives.
• Strong experience developing business cases, strategic plans, and executive-level recommendations.
• Proven ability to lead complex cross-functional initiatives and influence senior stakeholders.

Responsibilities

• Lead a portfolio of cross-functional operational modernization and continuous improvement initiatives across Airport Operations.
• Develop and execute multi-year roadmaps that improve operational effectiveness, efficiency, and capacity utilization.
• Identify and implement opportunities to simplify processes, optimize resources, and improve organizational performance.
• Lead initiatives focused on unlocking latent and virtual airport capacity through advanced planning, forecasting, and operational optimization.
• Build a technology and data focused integrated demand and capacity planning framework spanning passenger and baggage flows across landside, terminals, airfield, and baggage functions.
• Partner with operational leaders to establish performance measures and improve planning methodologies through data-driven decision-making.
• Develop business cases, governance frameworks, implementation plans, and strategic recommendations to shape modernization initiatives.

Skills

Leadership

Operations strategy

Change management

Cross-functional collaboration

Data-driven decision making

Education

Bachelor's degree in Business Administration / Aviation Management

MBA or Lean Six Sigma Black Belt (asset)

Tools

Power BI

Excel

Job description

Greater Toronto Airports Authority (GTAA) is seeking an Associate Director, Operations Modernization & Capacity Enablement to lead cross-functional modernization initiatives across Airport Operations. You will shape the strategy for unlocking airport capacity, drive planning improvements, and deliver data-driven programs that enhance passenger flow, efficiency, and service levels at Toronto Pearson.

Reporting to the Director, Operations Planning and Modernization, you will develop multi-year