Director, Operations

Clarity (formerly Hiive); Vancouver; On-site; CAD 130,000 - 190,000; Full time

Benefits offered by this job

Employee stock option plan

Health & dental premiums (employer-fin

Vancouver HQ desk access

Commuter benefit in Vancouver

Social events & retreats

Growth into leadership roles

Relocation sponsorship

Job summary

Clarity in Vancouver seeks a Director of Operations to lead the GTM and commercial-support systems as the company scales. You will own the technology stack, drive data quality, and implement automated processes across sales, marketing, and product teams.

You will align cross-functional priorities and deliver scalable solutions with strong executive partnership. You will build and mentor a high-performance team, set metrics, and push for automation, AI-enabled insights, and improved controls to

Qualifications

• 8+ years in GTM, revenue, or sales operations with leadership experience.
• Proven track record building and scaling operations in a high-growth setting.
• Experience leveraging AI-enabled workflows for GTM.
• Proficiency with outbound tools, CRM systems, and BI reporting.
• Strong analytical skills to translate data into strategic actions.
• Experience with process automation and tech-debt reduction.
• Deep knowledge of forecasting, pipeline management, and metrics.
• Leadership, mentorship, and cross-functional collaboration.

Responsibilities

• Lead operations and GTM systems to enable sales, trading, marketing, and product.
• Own technology stack, including Salesforce and related platforms.
• Establish data standards, workflows, and automation to drive efficiency.
• Create dashboards and reporting for leadership and teams.
• Direct lead generation strategy and optimization, including AI approaches.
• Improve sales processes for scalability and reduced manual work.
• Oversee outbound campaigns and campaign analytics for ROI.
• Provide coaching and grow the Operations Strategy and GTM Operations team.

Skills

GTM operations

Sales operations

AI-enabled GTM

CRM tools

Data analysis

Process automation

Forecasting

Leadership

Stakeholder mgmt

Systems thinking

Tools

Salesforce

Airtable

Pitchbook

RocketReach

Crunchbase

Outreach

Salesloft

Job description

Clarity is redefining how private companies and their shareholders access liquidity. Through its institutional-grade platform, Clarity brings together buyers, sellers, and issuers to facilitate secondary transactions in venture-backed, pre-IPO companies, introducing efficiency, transparency, and standardization to an otherwise opaque asset class.

Recognized as one of Canada's fastest-growing companies and backed by leading U.S. investors, Clarity is profitable, well-capitalized, and building a high-performance team to meet growing demand and pursue new market opportunities.

As Director, Operations, you will lead the department that supports Clarity’s commercial and go-to-market teams as well as the systems and data they rely on. You’ll build and improve the processes, tools, and operating practices that help the business run effectively as it grows. This includes identifying bottlenecks and opportunities for automation, establishing useful metrics and reporting, leading cross-functional projects, and strengthening operational controls.

We’re seeking an ambitious, strategic leader who brings strong operational judgment and has built or improved operations and systems in a high-performing startup or innovative financial services organization. You’ll bring experience working across a broad range of challenges, leading technically diverse teams and turning operational needs into clear, scalable solutions. You will own the function, set priorities, shape the team, and build the foundation for its continued growth.

As a key partner to the executive team and senior leaders, you’ll help strengthen how Clarity operates. You’ll improve processes and coordination, and build tools and practices that help teams work effectively.

In This Role, Your Responsibilities Would Include

• People and systems leadership. Lead our operations and go-to-market system teams to radically enable our GTM teams, especially our Sales & Trading team. Build the systems and processes that let your teams work seamlessly with our front, middle and back office technologies and teams, including Sales & Trading, Marketing, Product, and Transaction Services.
• Business technology stack ownership. Plan, procure, maintain, optimize, and oversee the entire sales technology stack, including Salesforce, Airtable, outbound sales tools, research platforms (such as Pitchbook, Rocket Reach, and Crunchbase), and communication systems. You will be the architect of our tech ecosystem, ensuring it is cutting-edge, efficient, and scalable.
• Data quality and standardization. Work with product and data leaders to set consistent and integrated standards for data quality across systems, streamline workflows, automate where possible, and ensure our data is a strategic asset.
• Strategic sales analysis & reporting. Work with sales leaders to establish and manage an operational cadence for the sales organization, including forecasting, pipeline review, and performance management. Create and maintain intuitive dashboards and reports that provide sales professionals and executives with crystal-clear visibility into key team and individual performance metrics, driving informed decision-making.
• Research & lead generation leadership. Strategize approaches to and lead a high-performing team of lead generation researchers, constantly innovating to expand our reach and accelerate our pipeline.
• Intelligent lead analysis & optimization. Implement and manage sophisticated lead-scoring models, lead routing, and automation rules to maximize efficiency and conversion.
• Process improvement and innovation driver. Collaborate with sales and sales-adjacent teams to identify, analyze, and relentlessly enhance sales processes, prioritizing efficiency, scalability, and tech-debt reduction. You will be a champion for leveraging AI to reduce manual work and dramatically increase speed and efficiency across all revenue operations.
• Sophisticated campaign management. Set up, implement, and analyze large-scale outbound sales campaigns, continuously optimizing for impact and ROI.
• Dynamic team leadership and people coaching. Build and provide dynamic leadership and mentorship to the Operations Strategy and GTM Operations team, fostering a culture of growth, high performance, innovation, and accountability. You will be deeply invested in your team's career development, helping attract and retain top talent.

Required Skills

• 8+ years of progressive experience in GTM, revenue, or sales operations, with at least 2 years in a leadership role building and scaling a function and team.
• Proven track record of successfully building, optimizing, and leading an operations function and team within a high-growth startup or innovative financial services organization.
• Experience with, and a passion for, AI-enabled GTM to leverage AI workflows.
• Proficiency with key sales technology tools including outbound sales platforms (e.g., Outreach, Salesloft), CRM systems, and reporting/BI tools.
• Exceptional analytical skills with the ability to translate complex data into actionable insights and strategic recommendations for executive leadership.
• Demonstrated experience in process improvement, automation, and leveraging technology (including AI/ML concepts) to enhance efficiency and scalability.
• Strong understanding of sales methodologies, forecasting, pipeline management, and performance metrics.
• Accomplished people leader with a passion for mentorship, talent development, and fostering a high-performance, collaborative team culture.
• Excellent communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively with stakeholders at all levels.
• A true "systems thinker" who can design and implement integrated solutions across various functions.
• Ambitious, self-starter with a strong sense of ownership, accountability, and a relentless drive for results.
• Growth mindset, continuously seeking to learn, adapt, and innovate in a fast-paced environment.

Preferred Skills

• Experience within a fintech or marketplace environment, ideally with exposure to capital markets.
• Hands-on experience with operational workflows and data management.

• Familiarity with advanced business intelligence and data visualization tools (e.g., Omni, Tableau, Looker, Power BI).
• Understanding of financial services regulations and compliance considerations in a sales context.
• Experience in a B2B sales environment with complex sales cycles.

Benefits & Perks

• Opportunity to participate in ownership of a rapidly growing company through our employee stock option plan.
• Comprehensive 100% employer-paid health & dental premiums and a Health/Personal Spending Account for Canadian employees. (An employer-subsidized benefits program is available for US-based team members).
• If you are based in Vancouver, enjoy a dedicated desk in our Vancouver, BC HQ, in the heart of downtown, with a fridge stocked with healthy snacks and drinks, an onsite gym, and a gorgeous rooftop amenity.
• Vancouver based employees enjoy a $20-per-day commuter benefit for every day you work in our downtown HQ.
• An engaging social calendar, including bi-weekly catered lunches, bi-weekly "Friday bar", team workouts, annual summer party, and holiday party, two "onsite" all-team retreats each year, semi-annual team-building events, and "Clarity Women's Network events".
• Significant opportunities for growth into team leadership and management roles.
• Entrepreneurial culture and a small and dynamic team.
• Sponsorship, immigration, and relocation for exceptional candidates.

Clarity is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed.

AI, Automated Tools, And Applicant Privacy Notice

As part of our recruitment and hiring process, Clarity may use automated tools, including artificial intelligence (AI), to assist in screening applications, evaluating candidate qualifications, and supporting interview processes. These tools are designed to support and inform human decision-making and are not used as the sole basis for any employment decision.

We may collect, use, and analyze personal information you provide in connection with your application, including generating insights or inferences to assess job-related qualifications. This information is used for recruitment, evaluation, and compliance purposes in accordance with applicable law.

We take reasonable steps to evaluate and monitor our hiring tools and practices to promote fairness, consistency, and non-discrimination. Where required by applicable law - including in Ontario, Quebec, New York City, Illinois, and California - we conduct or rely on assessments such as bias audits, honor rights related to automated decision-making, and provide additional disclosures on request.

Depending on your location, you may have certain rights with respect to your personal information and the use of automated processing, including the right to request access to, correction of, or deletion of your information, or to receive additional information about our data practices. We honor such rights where required by applicable law.

For accommodation requests or questions about this notice, contact [e-mail].