Director, Operational Risk, Global Wealth and Asset Management

Manulife Insurance Malaysia; Toronto; Hybrid; CAD 105,000 - 191,000; Full time

Job summary

A leading financial services provider in Canada seeks a Director of Operational Risk within their Global Wealth and Asset Management sector. This role demands expertise in risk management, comprehensive operational risk oversight, and collaboration across departments to enhance risk profiles. Candidates should possess significant experience and a proven ability to navigate complex regulatory environments while fostering a strong risk culture.

Benefits

Flexible work environment

Customizable health and wellness benefits

Retirement savings plans with employer matching

Paid time off, holidays, personal and sick days

Qualifications

• Minimum 8 years of risk management, finance and/or audit experience.
• Strong knowledge of the wealth and asset management industry.
• Understanding of operational risk management programs in financial services.

Responsibilities

• Conduct Risk and Control Self-Assessments and develop action plans.
• Support change management for new products and business initiatives.
• Identify emerging risks and support risk aggregation.

Skills

Risk Management

Financial Acumen

Analytical Skills

Problem Solving

Collaboration

Education

Bachelor's degree

Job description

Director, Operational Risk, Global Wealth and Asset Management page is loaded

Director, Operational Risk, Global Wealth and Asset Management

Apply locations CAN, Ontario, Toronto, 200 Bloor Street East Montreal, Quebec time type Full time posted on Posted 11 Days Ago time left to apply End Date: June 7, 2025 (10 days left to apply) job requisition id JR25050467

Global Wealth & Asset Management (GWAM) is the global asset management arm of Manulife and provides fee-based wealth solutions to retail, retirement and institutional customers around the world.

The Operational Risk Director, GWAM - Public Markets, will be responsible for supporting the Operational Risk Officer of Public Markets' mandate to design, implement, execute and monitor an effective risk governance and management program, and with overseeing operational risk mitigation activities, across Public Markets and Global Wealth and Asset Management.

Position Responsibilities:

• Support activities to facilitate the effective implementation of an operational risk framework within Manulife Investment Management Public Markets. This will include the following:

• Conduct Risk and Control Self-Assessments: documentation of key risks and controls and development of action plans to remediate control gaps, as needed

• Contribute to the development of Key Risk Indicators to track identified risks

• Collect, review and reconcile internal and external risk incidents/ loss events, ensure they are addressed timely, including root cause analysis

• Contribute to the design and execution of scenario analysis for key risks

• Identify emerging risks to strengthen risk oversight

• Support change management; for new products, business initiatives and strategies and assess impact on the division’s risk profile

• Develop close partnerships and provide value-added collaboration with business and functional leaders to ensure that key risks are properly identified, managed and mitigated

• Support the development and maintenance of Global Wealth & Asset Management level Risk Appetite Statements and associated metrics

• Contribute to developing a strong risk culture and work with the business to reinforce accountability and transparency across the organization

• Provide support for risk aggregation and reporting

The Candidate:

We are looking for a professional who can bring expertise in the asset management industry across various public asset classes, which may include global fixed income, global equities, real estate, loans, derivatives, with knowledge of various vehicle types such as separate accounts, multi-asset funds, mutual funds and ETFs. In addition, the candidate will have significant experience in the design, implementation and/or execution of the Operational Risk Management framework for a large financial institution.

Required Qualifications:

• A seasoned risk professional with a minimum 8 years of risk management, finance and/or audit experience;

• Bachelor's degree is required;

• Strong working knowledge of the wealth and asset management industry and related business processes, familiarity with the current regulatory environment and risks and controls facing asset managers;

• Comprehensive understanding of foundational elements of an operational risk management program (Risk and Control Self Assessments, Risk Indicators, risk events, scenario analysis) in the financial services industry;

• Highly developed business acumen with ability to synthesize complex information from various sources, identifying key points and issues;

• A strong moral compass and a commitment to high ethical standards;

• Strong collaboration and partnering skills and proven ability to develop effective working relationships with business and functional partners to influence decisions;

• Strong program and project management skills and ability to independently manage multiple, conflicting priorities and deliver a quality result within tight deadlines;

• Highly organized with an ability to work in a fast-paced, multi stakeholder environment and manage multiple priorities;

• A highly motivated and results-oriented individual with an established track record in building effective programs and transforming strategy into action;

• Solid analytical and creative problem-solving skills and the ability to collaborate with others to implement new solutions;

• Excellent verbal and written communication skills, including ability to articulate complex technical issues.

Competencies:

• Ability to synthesize complex information, identifying key points and issues and facilitate discussions to identify strategic and tactical impacts of transformational activities;

• Ability to identify and articulate risk and impact to the business and challenge the status quo for the right reasons;

• Ability to assimilate and interpret risk data to reach conclusions regarding the type and level of risk across the business

• Independently motivated to find new ways to address issues, confront barriers and seek out information for the benefit of the business;

• Ability and confidence to ask pertinent questions and adjust thinking when new facts are found

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .

Referenced Salary Location

CAN, Ontario, Toronto, 200 Bloor Street East

Working Arrangement

Hybrid

Salary range is expected to be between

$105,750.00 CAD - $190,350.00 CAD

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

About Us

We're Manulife. And we’re on a mission to make decisions easier and lives better.

Better is what drives us.It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives.It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future.

Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go.

We’re proud of our accomplishments and recognitions. Recent awards include:

2024 Gallup Exceptional Workplace Award Winner

Manulife Named one of Forbes World’s Best Employers 2023

Best Companies to Work for in Asia 2023

We’ve been recognized as one of Canada’s Top 100 Employers (2024)

Manulife included in Bloomberg’s 2023 Gender-Equality Index

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Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/ .