Director, Operational Risk and Controls

Mastercard; Old Toronto; On-site; CAD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a Director of Operational Risk and Controls to lead initiatives that enhance operational risk management and compliance. This pivotal role involves collaborating with stakeholders to assess and optimize risk practices, ensuring alignment with organizational policies. If you have a strong background in operational risk, audit, and internal controls, and are passionate about fostering a risk-aware culture, this is an exciting opportunity to make a significant impact in a dynamic environment. Join a team dedicated to driving process improvements and ensuring the integrity of operations.

Qualifications

• Significant experience in Operational Risk, Audit, and Internal Controls.
• Proven success with RCSA and Risk and Control frameworks.

Responsibilities

• Deliver on Operational Risk and Controls integration milestones.
• Evaluate and report on Issue Management Framework and risk events.

Skills

Operational Risk

Audit

Internal Controls

Process Management

Project Management

Analytical Skills

Communication Skills

Risk and Control Frameworks

Education

Bachelor’s degree in finance

Bachelor’s degree in risk management

Bachelor’s degree in business

Tools

GRC tools (e.g., Archer)

Dashboard tools (e.g., Tableau)

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology, innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Director, Operational Risk and Controls

Overview:

The Mastercard Risk team is hiring a Director of Operational Risk and Controls to support the execution of our Operational Risk and Controls strategy, framework, and program. This position will focus on Recorded Future and on aligning operational risk and controls policies, standards, and practices. This is a key role reporting to the SVP, Operational Risk and Controls. The ideal candidate will have experience in Operational Risk, M&A integration, and have successfully performed Risk and Control Self Assessments and internal control audits.

The Director will execute the strategic direction, application, and optimization of the organization’s operational risk and control framework, primarily focusing on Recorded Future. The role involves assessing operational risk and controls practices in line with Mastercard’s policies and standards, partnering with stakeholders to identify, assess, and manage operational risks related to processes and services.

Role:

1. Deliver on Operational Risk and Controls integration milestones to embed the program within the organization.
2. Define approach for gap assessments of operational risk policies and practices.
3. Engage with stakeholders to conduct gap analyses and develop plans to address gaps.
4. Lead and manage delivery of Operational Risk and Controls initiatives within Recorded Future.
5. Collaborate on risks identified during due diligence, ensuring they are managed effectively.
6. Partner with stakeholders to track and manage operational risk activities.
7. Develop centralized reporting for risks, controls, and mitigations for senior management.
8. Identify, assess, and prioritize key operational risks and controls.
9. Assist in executing risk and control self-assessments (e.g., RCSAs).
10. Evaluate and report on Issue Management Framework and risk events.
11. Develop and deliver educational sessions on Operational Risk and Controls.
12. Stay current on risk management practices and external events.
13. Drive process improvements, simplification, and automation.
14. Monitor internal controls using key metrics.
15. Foster a risk-aware culture through education and awareness.
16. Lead workshops and groups on Operational Risk and Control initiatives.

All About You:

• Significant experience in Operational Risk, Audit, and Internal Controls.
• Bachelor’s degree in finance, risk management, business, or related field.
• Experience in post-close due diligence and integration.
• Knowledge of payments industry and financial services preferred.
• Experience with Technology/Cybersecurity risk management preferred.
• Audit experience in Technology and non-Technology areas.
• Ability to work collaboratively across departments.
• Strong process and project management skills.
• Proven success with RCSA and Risk and Control frameworks.
• Effective communication skills (written, oral, presentation).
• Excellent analytical and problem-solving skills.
• Knowledge of GRC and dashboard tools preferred (e.g., Archer, Tableau).

Mastercard is an inclusive employer. For accommodations, contact [e-mail].

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks involve inherent risks. Employees must:

• Abide by security policies.
• Ensure confidentiality and integrity of accessed information.
• Report security violations or breaches.
• Complete mandatory security trainings.