Director Operational Quality - Full-time

VON; Toronto; Hybrid; CAD 100,000 - 140,000; Full time

Job summary

A national healthcare provider in Ontario is seeking a Director of Operational Quality to drive quality assurance and optimize processes. The ideal candidate will have extensive leadership experience, strong analytical skills, and familiarity with workforce management. This position offers a hybrid work environment with some travel requirements across provinces.

Qualifications

• 8 years of leadership experience in workforce management or analytics.
• 2 years' experience in home and community care.
• Proven leadership in process improvement and digital initiatives.

Responsibilities

• Drive data-driven decision-making to support quality assurance.
• Lead and develop the Workforce Management and Performance teams.
• Collaborate to identify and implement digital solutions.

Skills

Leadership

Analytical Skills

Communication Skills

Project Management

Process Improvement

Education

Bachelor's Degree in relevant fields

Master's Degree preferred

Tools

Data Visualization Tools

Workforce Management Tools

Job description

Description

Position at VON Canada Requisition Details: Employment Status: Regular, Full-time (1.0 FTE)

Program: Branch Operations

Number of Hours Bi-weekly: 75

Work Schedule: Days

On Call: No

Existing Vacancy: Yes - we're currently hiring candidates for an existing vacancy in this position.

Job Summary: The Director of Operational Quality reports to the Senior Vice President of Operations and has a national focus. The role is responsible for driving data-driven decision-making to support quality assurance, optimize processes, and strengthen operational capability and efficiency in our care delivery operation.

Key Responsibilities:

1. Leads, mentors, and develops the Workforce Management Analytics and Performance & Accountability teams.
2. Effectively manages the budget for the Workforce Management and Performance & Accountability teams.
3. Collaborates with the Senior Director of Digital Information Systems to identify and implement digital solutions that enhance operational capacity and performance.
4. Fosters a culture of accountability, continuous improvement, and innovation within the team.
5. Sets objectives, monitors performance, and supports professional development.
6. Provides data analytics and decision support to teams across provinces to improve performance and decision-making.
7. Works with AVPs to optimize data use and reporting metrics.
8. Supports strategic growth by leveraging data insights for operational strategies.
9. Assists in labor and employee relations during bargaining by analyzing collective agreement provisions.
10. Identifies trends, forecasts resource needs, and supports workforce deployment decisions.
11. Develops dashboards and reporting tools for real-time workforce and operational insights.
12. Drives process improvements to standardize operations and reduce inefficiencies.
13. Collaborates to optimize resource allocation and service delivery models.
14. Leads projects using Lean methodologies to achieve operational excellence.
15. Uses data analytics to identify disparities in care and promote health equity.
16. Supports technology implementation for workforce planning and service delivery.
17. Monitors emerging technologies and industry best practices for strategic decision-making.
18. Conducts environmental scans to inform strategic planning based on care needs, legislative changes, and market dynamics.
19. Aligns operational activities with the organization’s strategic plan.
20. Provides insights and recommendations for strategic initiatives.

Common Leadership Responsibilities:

1. Promotes VON's role as a community care provider to stakeholders and staff.
2. Aligns community opportunities with VON's strategic goals.
3. Provides leadership in unionized and non-unionized environments.
4. Leads, coaches, and motivates staff; fosters a positive workplace culture.
5. Promotes Lean management practices.
6. Ensures communication channels for organizational updates and feedback.
7. Implements performance development and learning plans for staff.
8. Promotes staff orientation, training, recognition, and achievement of KPIs.
9. Leads initiatives in client and family engagement and accreditation standards.
10. Ensures a safe and healthy workplace in compliance with OHS regulations.
11. Supports safety management policies and procedures.
12. Encourages work/life balance and professional growth.
13. Promotes technology use for knowledge management.
14. Maintains confidentiality and data protection policies.

External and Internal Relationships:

1. Builds relationships with VPs, Directors, and operational staff for process improvements.
2. Collaborates with corporate teams for compliance.
3. Engages with external stakeholders and funders for reporting and quality improvement.

Education, Designations, and Experience:

1. Bachelor’s Degree in relevant fields; Master’s preferred.
2. At least 8 years of leadership experience in workforce management or analytics, preferably in healthcare.
3. 2 years’ experience in home and community care.
4. Proven leadership in process improvement and digital initiatives.
5. Strong analytical skills and familiarity with data visualization and workforce management tools.
6. Excellent communication and strategic skills.

Others:

• Criminal Records Check required; Vulnerable Sector Search may be needed.
• French language skills are an asset in designated areas.
• Hybrid work with travel between provinces.
• Ability to work in a fast-paced, dynamic environment.

Working conditions include physical activity such as lifting, bending, and walking, with good body mechanics. The role involves standing, sitting, and climbing stairs throughout the day.

VON Canada is committed to equity, diversity, and inclusion, living out our values of Respect, Compassion, and Excellence.