Director Operational Quality - Full-time

VON; Ottawa; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A healthcare organization in Ontario seeks a Director of Operational Quality to enhance data-driven decision-making, optimize processes, and lead analytics teams. This position requires significant leadership experience in workforce management and healthcare, with the ability to foster a culture of innovation and accountability. The role involves collaboration across various teams and the implementation of digital solutions to improve operational efficiency. A hybrid work model applies, with travel as needed.

Benefits

Hybrid work model

Focus on equity, diversity, and inclusion

Qualifications

• At least 8 years of leadership experience in workforce management, analytics, or performance management.
• Minimum of 2 years’ experience in home and community care or support services.
• Proven leadership in team management and digital transformation.

Responsibilities

• Drive data-driven decision-making to support quality assurance.
• Manage budget for Workforce Management and Performance teams.
• Develop dashboards for real-time operational insights.

Skills

Leadership in workforce management

Data analytics

Process improvement

Communication skills

Collaboration

Education

Bachelor’s Degree in Engineering, Business Administration, Health Administration, Data Analytics

Master’s Degree (preferred)

Tools

Workforce management software

Data visualization tools

Job description

Description

Position at VON Canada Requisition Details: Employment Status: Regular, Full-time (1.0 FTE)

Existing Vacancy: Yes - we're currently hiring candidates for an existing vacancy in this position.

Job Summary: The Director of Operational Quality reports to the Senior Vice President of Operations and has a national focus. The role is responsible for driving data-driven decision-making to support quality assurance, optimize processes, and strengthen operational capability and efficiency in our care delivery operation. Successful candidates must reside in Ontario, Canada, or Nova Scotia, Canada.

Key Responsibilities:

• Leads, mentors, and develops the Workforce Management Analytics and Performance & Accountability teams.
• Manages the budget for the Workforce Management and Performance & Accountability teams, ensuring development and adherence.
• Collaborates with the Senior Director of Digital Information Systems to identify and implement digital solutions that enhance operational capacity and performance, following established standards.
• Fosters a culture of accountability, continuous improvement, and innovation within the team.
• Sets objectives, monitors performance, and supports professional growth.
• Provides data analytics and decision support to teams across provinces to improve performance and decision-making.
• Works with Associate Vice Presidents of Home and Community Care to optimize data use and reporting metrics.
• Supports strategic growth and partnerships through data insights and informed recommendations.
• Assists in labor and employee relations during bargaining by analyzing collective agreements and operational impacts.
• Identifies trends, forecasts resource needs, and supports workforce deployment decisions.
• Develops dashboards and reporting tools for real-time workforce and operational insights.
• Drives process improvements to standardize operations and reduce inefficiencies.
• Collaborates with teams to optimize resource allocation and service delivery models.
• Leads projects focused on operational excellence, utilizing Lean methodologies where applicable.
• Uses data analytics to identify disparities in care delivery, supporting health equity initiatives.
• Supports the implementation of technology platforms for workforce planning and service delivery improvements.
• Monitors emerging technologies and industry best practices to inform strategy and innovation.
• Conducts environmental scans to identify shifts in care needs, legislation, and market dynamics, providing actionable insights.
• Ensures alignment with the organization’s strategic plan and resource use.
• Contributes to strategic planning with analysis and recommendations.

Common Leadership Responsibilities:

• Promotes VON’s strategy as an integrated community care provider.
• Aligns community opportunities with the strategic plan.
• Provides leadership in unionized and non-unionized environments.
• Coaches and motivates staff, fostering a positive workplace.
• Promotes Lean management practices.
• Ensures staff participation in organizational news and feedback mechanisms.
• Develops performance and learning plans for staff.
• Encourages staff orientation, learning, motivation, and recognition aligned with KPIs and milestones.
• Leads client and family engagement initiatives and maintains accreditation standards.
• Promotes a safe and healthy workplace, complying with safety regulations and reviewing safety KPIs.
• Ensures adherence to the VON Safety Management System and Safe Work Practices.
• Fosters work/life balance, professional excellence, and personal health.
• Encourages the use of technology for knowledge management.
• Maintains confidentiality and protects personal information according to policies and regulations.

External and Internal Relationships:

• Builds effective relationships with VPs, senior directors, and operational staff for process improvements.
• Collaborates with corporate teams to ensure compliance with legislative and contractual requirements.
• Develops strong stakeholder relationships internally and externally, including funders.

Education, Designations and Experience:

• Bachelor’s Degree in Engineering, Business Administration, Health Administration, Data Analytics, or related field (Master’s preferred).
• At least 8 years of leadership experience in workforce management, analytics, or performance management, preferably in healthcare or community services.
• Minimum of 2 years’ experience in home and community care or support services.
• Proven leadership in team management, process improvement, and digital transformation.
• Strong analytical skills, expertise in data visualization and workforce management software.
• Excellent communication, collaboration, and strategic skills.

Others:

• Current satisfactory Criminal Records Check required.
• Vulnerable Sector Search and/or Child Abuse Registry Check may be required.
• French language skills are an asset in designated areas.
• Hybrid work model with travel between provinces as needed.
• Ability to work in a fast-paced, dynamic environment with multiple stakeholders.

Working conditions include physical activity such as lifting, carrying, bending, and walking, with an emphasis on body mechanics. The role involves standing, sitting, and climbing stairs throughout the day, with tasks requiring fine hand movements.

VON Canada is committed to embracing and celebrating equity, diversity, and inclusion (EDI) as fundamental to our values of Respect, Compassion, and Excellence.