Director Operational Quality - Full-time

VON Canada; Halifax; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A national healthcare organization in Canada is seeking a Director Operational Quality who will oversee operations and drive efficiency through data-driven decision making. This role involves managing analytics teams, optimizing processes, and ensuring quality care across multiple provinces. Ideal candidates will have substantial leadership experience and a strong analytical background. This position offers a hybrid work model with travel as needed.

Benefits

Hybrid work model

Professional development opportunities

Qualifications

• Minimum of 8 years of progressive leadership experience in workforce management.
• 2 years of experience in home and community care.
• Proven experience in process improvement.

Responsibilities

• Leads and develops Workforce Management Analytics and Performance teams.
• Provides data analytics to enhance performance and decision-making.
• Drives process improvements for operational excellence.

Skills

Leadership and team development

Data-driven decision making

Process optimization

Analytical skills

Communication skills

Education

Bachelor’s Degree in relevant fields

Master’s Degree (preferred)

Tools

Data visualization tools

Workforce management software

Job description

Requisition Details:u00A0 Employment Status: Regular, Full-time (1.0 FTE)
Existing Vacancy: Yes - we're currently hiring candidates for an existing vacancy in this position.
Job Summary:u00A0 u00A0 The Director Operational Quality reports to the Senior Vice President Operations and has a national focus. The role is responsible for driving data-driven decision-making to support quality assurance, optimize processes, and strengthen operational capability and efficiency in our care delivery operation. Succesful candidates must reside in Ontario, Canada or Nova Scotia, Canada.
Key Responsibilities:u00A0u00A0

• Leads, mentors, and develops the Workforce Management Analytics and Performance & Accountability teams.
• Effectively inform development and oversee management of and adherence to the budget of the Workforce Management and Performance Accountability teams.u00A0
• Collaborates with the Senior Director Digital Information Systems to identify and implement digital solutions that strengthen operational capacity and performance while adhering to the guiding principles and standards established by the Digital Information Systems team.
• Fosters a culture of accountability, continuous improvement, and innovation within the team.
• Sets clear objectives, monitors performance, and supports professional growth and development.
• Provides robust data analytics and decision support to teams across both provinces to enhance performance and informed decision-making.u00A0
• Works collaboratively with Associate Vice Presidents, Home and Community Care to optimize data use and funder reporting metrics.
• Supports strategic growth and partnerships by leveraging data insights to develop informed recommendations that guide operational strategy.
• Supports labour and employee relations during bargaining by interpreting and analyzing collective agreement provisions and assessing their operational impacts.
• Identifies trends, forecasts resource needs, and supports data-driven decision-making to enable effective and efficient workforce deployment.
• Develops dashboards and reporting tools that provide real-time insights into workforce performance, resource utilization and operational efficiency.
• Drives process improvements to streamline and standardize operations across both provinces, enhancing consistency and minimizing inefficiencies.
• Collaborates with cross-functional teams to optimize resource allocation and service delivery models.
• Leads projects aimed at operational excellence, utilizing Lean methodologies where applicable. u00A0
• Leverages data analytics to identify disparities in care delivery and outcomes, supporting initiatives that advance health equity across diverse populations and regions.u00A0
• Supports the implementation of technology platforms that enhance workforce planning, optimize scheduling, and improve service delivery outcomes.
• Monitors emerging technologies and industry best practices to inform strategic decision-making and drive innovation across operations.
• Conducts regular environmental scans to identify shifts in home and community care needs, legislative changes, and evolving market dynamics that generate actionable insights aligned with the strategic plan.
• Ensures alignment with the organizationu2019s strategic plan while promoting the optimal use of resources to achieve operational goals.
• Contributes to strategic planning initiatives by providing insightful analysis and actionable recommendations.

Common Leadership Responsibilities:u00A0

• Promotes the strategy of VON and its role as an integrated community care provider to all stakeholders and staff.
• Prioritizes and ensures alignment of emerging opportunities in the community with the VON strategic plan.
• Provides leadership in navigating the requirements and complexities of unionized and non-unionized environments.
• Coaches, advises, motivates, and provides leadership to staff; creates a positive workplace.
• Promotes the Lean team management approach to ensure a common paradigm of management and discipline of management practices.
• Ensures there are mechanisms for all staff to come together to hear of organizational news and to provide feedback on what is working and what is not working.
• Ensures all Districts have a plan to complete performance development and learning plans with all staff.
• Promotes common approaches to orientation, learning, motivating, recognizing and supporting staff when achieving organizational goals; such as meeting or exceeding KPIs, meeting or exceeding milestones.
• Provides leadership and commitment to building client and family engagement and following accreditation Canada Standards.
• Provides leadership in the promotion of a safe and healthy workplace ensuring workplace conduct and activities are in accordance with the provincial Occupational Health and Safety Act and Regulations, that KPIs related to safety are regularly reviewed by management, that appropriate investigations occur when needed, and plans to address issues are created and acted upon.
• Compliant with the VON Safety Management System, including all Safe Work Practices and Procedures.u00A0
• Promotes work/life balance fostering professional excellence and personal fulfilment and health. u00A0
• Promotes the use of technology-based systems for the capture, transformation and distribution of knowledge.
• Abides by all confidentiality and protection of personal information policies, regulations and practices and ensures appropriate safeguards are in place in the Region.

External and Internal Relationships:u00A0

• Establishes effective working relationships and communications with VPs and Associate Vice Presidents (AVP), Senior Directors, Directors, Senior Managers, and, both operational and corporate, for process improvement work progress.
• Collaborates with corporate teams as needed, to ensure all process improvements or developments are legislatively and contractually compliant.
• Builds strong interpersonal relationships with peers and other key stakeholders.
• Collaborates with external stakeholders, including funders in both provinces to ensure reporting and continuous quality improvement requirements are met.

Education, Designations and Experience:u00A0

• Bacheloru2019s Degree in Engineering, Business Administration, Health Administration, Data Analytics, or a related field (Masteru2019s preferred).
• Minimum of 8 years of progressive leadership experience in workforce management, operations analytics, or performance management, ideally within healthcare or community services.
• 2 yearsu2019 experience in home and community care or community support services.
• Proven experience in team leadership, process improvement, and digital transformation initiatives.
• Strong analytical skills with expertise in data visualization tools and workforce management software.
• Exceptional communication, collaboration, and strategic thinking skills.

Others:

• A current and original copy of a satisfactory Criminal Records Check is required.
• A Vulnerable Sector Search and/or Child Abuse Registry Check may be required.
• Ability to speak French is an asset in French Designated areas.
• Hybrid work model with travel required between provinces as necessary.
• Ability to work in a dynamic, fast-paced environment with multiple stakeholders.

Working conditions and physical demands: This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements.