Director Operational Quality - Full-time

VON; Halifax; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A healthcare organization in Halifax is seeking a Director of Operational Quality. This role involves driving data-driven decision-making and optimizing processes. The ideal candidate will have strong leadership experience in workforce management and analytics, preferably in healthcare. This full-time position follows a hybrid work model that includes travel between provinces as needed.

Benefits

Hybrid work model

Commitment to equity, diversity, and inclusion

Qualifications

• Minimum of 8 years of leadership experience, preferably in healthcare.
• At least 2 years’ experience in home and community care.
• Strong analytical and strategic thinking skills.

Responsibilities

• Lead and develop Workforce Management Analytics teams.
• Drive data-driven decision-making for quality assurance.
• Collaborate on digital solutions to enhance performance.

Skills

Analytical skills

Leadership

Data visualization

Process improvement

Communication

Education

Bachelor's Degree in Engineering, Business Administration, Health Administration, Data Analytics

Master's Degree (preferred)

Tools

Workforce management software

Data analytics tools

Job description

Description

Position at VON Canada

Requisition Details: Employment Status: Regular, Full-time (1.0 FTE)

Program: Branch Operations

Number of Hours Bi-weekly: 75

Work Schedule: Days

On Call: No

Existing Vacancy: Yes - we're currently hiring candidates for an existing vacancy in this position.

Job Summary: The Director of Operational Quality reports to the Senior Vice President of Operations and has a national focus. The role is responsible for driving data-driven decision-making to support quality assurance, optimize processes, and strengthen operational capability and efficiency in our care delivery operation.

Key Responsibilities:

• Leads, mentors, and develops the Workforce Management Analytics and Performance & Accountability teams.
• Oversees management of the budget for these teams, ensuring adherence to financial plans.
• Collaborates with the Senior Director of Digital Information Systems to identify and implement digital solutions that enhance operational capacity and performance.
• Fosters a culture of accountability, continuous improvement, and innovation within the teams.
• Sets objectives, monitors performance, and supports professional growth.
• Provides data analytics and decision support to enhance performance and informed decision-making across provinces.
• Works with Associate Vice Presidents to optimize data use and reporting metrics.
• Supports strategic growth by leveraging data insights for operational strategy development.
• Assists in labor and employee relations by analyzing collective agreement provisions and operational impacts.
• Identifies trends, forecasts resource needs, and supports workforce deployment decisions.
• Develops dashboards and reporting tools for real-time insights into workforce and operational performance.
• Drives process improvements to standardize operations and reduce inefficiencies.
• Collaborates with cross-functional teams to optimize resource allocation and service delivery.
• Leads projects focused on operational excellence, utilizing Lean methodologies where applicable.
• Uses data analytics to identify disparities in care delivery and outcomes, supporting health equity initiatives.
• Supports the implementation of technology platforms to enhance workforce planning and service delivery.
• Monitors emerging technologies and industry best practices to inform strategic decisions.
• Conducts environmental scans to identify shifts in care needs, legislative changes, and market dynamics.
• Ensures alignment with the organization’s strategic plan and resource optimization.
• Contributes to strategic planning with insights and recommendations.

Leadership Responsibilities:

• Promotes VON’s strategy and its role as an integrated community care provider.
• Aligns community opportunities with VON’s strategic goals.
• Provides leadership in navigating unionized and non-unionized environments.
• Leads, motivates, and develops staff; fosters a positive workplace culture.
• Promotes Lean management practices.
• Ensures communication channels for organizational updates and feedback.
• Supports performance development and learning plans for staff.
• Encourages staff engagement, recognition, and achievement of KPIs and milestones.
• Leads initiatives to enhance client and family engagement and maintains accreditation standards.
• Promotes a safe and healthy workplace in compliance with Occupational Health and Safety regulations.
• Supports work/life balance and professional development.
• Encourages technology use for knowledge management.
• Maintains confidentiality and data protection policies.

External and Internal Relationships:

• Establishes effective relationships with VPs, Senior Directors, and other stakeholders.
• Collaborates with corporate teams to ensure compliance with legislative and contractual requirements.
• Builds relationships with external stakeholders, including funders, to meet reporting and quality improvement standards.

Education, Designations and Experience:

• Bachelor’s Degree in Engineering, Business Administration, Health Administration, Data Analytics, or related field (Master’s preferred).
• Minimum of 8 years of leadership experience in workforce management, operations analytics, or performance management, preferably in healthcare or community services.
• At least 2 years’ experience in home and community care or community support services.
• Proven experience in team leadership, process improvement, and digital transformation.
• Strong analytical skills, including data visualization and workforce management software expertise.
• Excellent communication, collaboration, and strategic thinking skills.

Others:

• Current satisfactory Criminal Records Check required.
• Vulnerable Sector Search and/or Child Abuse Registry Check may be required.
• French language skills are an asset in French-designated areas.
• Hybrid work model with travel between provinces as needed.
• Ability to work in a dynamic environment with multiple stakeholders.

Working conditions include physical activities like lifting, bending, reaching, and walking, with emphasis on body mechanics. The role involves sitting, standing, climbing stairs, and fine hand movements throughout the day.

VON Canada is committed to equity, diversity, and inclusion, living out our values of Respect, Compassion, and Excellence.