Director of UX Research - eBay Services

eBay Canada; Toronto; On-site; CAD 120,000 - 160,000; Full time

Job summary

A leading global ecommerce platform is seeking an experienced User Experience Research Director in Toronto to oversee a team, drive user research practice, and collaborate with cross-functional partners. The ideal candidate has extensive leadership experience and a strong background in user research methodologies. This role offers a chance to influence customer-informed strategies and innovate user-based products in a dynamic environment.

Qualifications

• 14 years of experience in User Research.
• 10 years managing user research or product research teams.
• 5 years managing research managers.

Responsibilities

• Lead a team of User Researchers across the eBay Services domain.
• Drive a mixed-methods research practice gathering insights on designs.
• Cultivate partnerships with cross-functional teams.

Skills

Crisis Management

Marketing

Public Relations

Team Management

Public Speaking

Writing Skills

Education

Advanced Degree in Human Factors or related field

Job description

Overview

At eBay we're a global ecommerce leader changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We are committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass; authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work every day. We are in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers and help us connect people and build communities to create economic opportunity for all.

About the team and the role

As the UXR Director leading the eBay Services domain you will be a key leader and pivotal stakeholder in shaping the future of one of eBay’s most critical strategic pillars, overseeing a team which spans across product areas including Seller, Payments Platform & Capital, Shipping, Ads, Stores, and Regulatory. You will lead and inspire an organization of talented UXR ICs and a Manager, acting as a force-multiplier for their development and the continuous evolution of the UXR function. We will depend on you to build meaningful collaborative relationships with our design, product, and engineering partners and senior leadership with a focus on influencing and creating customer-informed strategies and inspiring continuous user-based product and feature innovation.

What you will accomplish

• Lead a team of User Researchers across the eBay Services domain providing research leadership as well as career development guidance and coaching tailored for a mix of junior to senior research talent as well as manager talent.
• Drive a mixed-methods research practice gathering both generative and evaluative insights on designs and concepts. Methods include but are not limited to: in-depth user interviews in-lab and field studies, online surveys, diary studies, usability testing, moderated and unmoderated remote testing, customer journey mapping, jobs to be done, benchmarking, heuristic evaluations, as well as stakeholder interviews.
• Cultivate and manage partnerships with cross-functional partners and company leadership (Design, Product Management, Marketing, Analytics and various Business Units) being a user insights thought leader and core leadership partner.
• Establish and maintain an efficient strategy for scoping research, execution, and sharing insights to ensure velocity and visibility across internal partners.
• Help drive the impact of insights generated by the team and play a leadership role in elevating the User Research practice at eBay.
• Define and lead initiatives that contribute to the maturity of our research practice.
• Manage budget and maintain a healthy bench of external vendors for specific needs.

What you will bring

• 14 years of experience in an applied User Research setting.
• 10 years of experience in managing user research / product research teams.
• 5 years of experience in managing research managers.
• Advanced Degree in Human Factors, Human-Computer Interaction, Cognitive or Experimental Psychology, Cognitive Science or a related field is desired.
• Consistent track record of building and curating user research programs employing a range of methodologies.
• Practical experience in deploying qualitative and quantitative research methods throughout the product development lifecycle from ideation to launch.
• Ability to solve complex problems and support the team in delivery of insights.
• Strong communication skills, experienced influencer and advocate for user research.

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Required Experience

Director

Key Skills

• Crisis Management
• Marketing
• Public Relations
• Fundraising
• Media Relations
• Constant Contact
• Strategic Planning
• Social Media Management
• Team Management
• Public Speaking
• Wordpress
• Writing Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1