Director of User Experience

Havas CX Canada; Toronto; On-site; CAD 135,000 - 187,000; Full time

Job summary

Havas CX Canada is seeking a UX Director to lead strategy and delivery across web, mobile, and enterprise platforms within the Experience Design team. You will shape the UX practice and mentor designers while partnering with clients and cross-functional teams to elevate outcomes.

You will drive client workshops, research initiatives, and design reviews, ensuring high-quality artifacts and scalable experiences across channels.

Qualifications

• 10+ years of UX design experience in agency or consulting.
• Experience leading complex UX engagements across web, mobile, and enterprise platforms.
• Proven mentoring experience for UX designers.
• Portfolio including strategy, research, journeys, wireframes, prototypes.
• Experience creating products from ground up.
• Strong user research and usability testing.
• Excellent client-facing communication.
• Ability to run workshops with senior stakeholders.
• Experience estimating project work.
• Direct experience collaborating with multidisciplinary teams.

Responsibilities

• Lead UX strategy and delivery across complex web, mobile, product, and enterprise projects.
• Partner with project managers and discipline leads to define project approach, scope, staffing, and Design Ops.
• Lead client workshops, discovery sessions, presentations, and design reviews.
• Plan and oversee qualitative and quantitative user research.
• Create experience strategies across journeys, user segments, and channels.
• Guide information architecture, task flows, wireframes, prototypes, and UX documentation.
• Mentor UX designers and provide feedback across project teams.
• Review work to ensure strong UX quality and consistency.
• Support project estimates, resourcing, proposals, RFPs, and new business pitches.
• Help evolve UX methods, standards, tools, and ways of working across the agency.

Skills

UX design

Team leadership

Client workshops

Mentoring UX designers

Design research

Tools

Figma

Job description

Type: Contract and Fulltime opportunities

Location: GTA

Havas CX is looking for a UX Director to join our Experience Design team. In this role, you will lead UX strategy and delivery across web, mobile, and enterprise platforms while partnering with clients, strategists, developers, and designers. You will provide senior UX leadership across projects, mentor UX team members, strengthen our UX practice, and support new business opportunities across the agency.

Who you are:

• Strategic: Able to connect customer needs, business goals, research, and technology into clear experience strategies
• Client-focused: Comfortable advising senior clients, leading workshops, presenting recommendations, and challenging assumptions
• Hands on: Able to lead complex work while stepping into research, strategy, IA, flows, wireframes, and prototypes when needed
• A team leader: Experienced mentoring UX designers, reviewing work, and raising the quality of the team
• Entrepreneurial: Always looking for better ways to deliver for clients, improve the UX practice, and contribute to agency growth

Responsibilities:

As a UX Director, you will oversee the delivery of UX design and strategy projects, provide senior direction across multiple engagements, and help shape the UX practice at Havas CX.

Responsibilities include:

• Leading UX strategy and delivery across complex web, mobile, product, and enterprise projects
• Partnering with project managers and discipline leads to define project approach, scope, staffing, and Design Ops
• Leading client workshops, discovery sessions, presentations, and design reviews
• Planning and overseeing qualitative and quantitative user research
• Creating experience strategies across journeys, user segments, and channels
• Guiding information architecture, task flows, wireframes, prototypes, and UX documentation
• Mentoring UX designers and providing feedback across project teams
• Reviewing work to ensure strong UX quality and consistency
• Supporting project estimates, resourcing, proposals, RFPs, and new business pitches
• Helping evolve UX methods, standards, tools, and ways of working across the agency

Qualifications:

• 10+ years of UX design experience, ideally in an agency or consulting environment
• Experience leading complex UX engagements across web, mobile, digital products, and enterprise platforms
• Experience managing or mentoring UX designers
• Portfolio including experience strategy, research, interaction design, user journeys, wireframes, prototypes, and shipped digital experiences
• Experience creating new products, apps, or sites from the ground up
• Strong user research and usability testing experience
• Comfort interpreting qualitative and quantitative data
• Strong client-facing communication and presentation skills
• Experience leading workshops and working with senior stakeholders
• Experience estimating project work and contributing to new business initiatives
• Direct experience working with multidisciplinary teams
• Proficiency with Figma and related UX and prototyping tools

You Should Have Familiarity With:

• Responsive and adaptive design
• Accessibility and inclusive design standards
• Mobile, e-commerce, and CMS-driven experiences
• Design systems

About Havas CX:

We are a Digital Marketing and advertising agency. We are part of the larger Havas Group, one of the world's largest global communications groups based in France.

In Canada, Havas CX operates from its Toronto office, offering a full suite of services, creating meaningful experiences across the customer journey. With deep capabilities in business transformation, experience design, CRM, and technology, we partner with leading brands to deliver exceptional digital products and services across B2B and B2C markets. Our client portfolio features prominent organizations such as TELUS, RBC, Sun Life, and SCENE+, Manulife and more.

Our culture is people-first, collaborative, and driven by innovation. We are deeply committed to investing in the professional development of our team members, providing ample opportunities to expand skills, take on diverse challenges, and contribute to high-impact projects. Our passion for what we do drives us. Joining our team means being part of a culture and organization that prioritizes growth, innovation, and the pursuit of excellence...not to mention you would make some pretty cool new friends!

Additional Information:

This role represents an active vacancy at Havas. You will be joining a collaborative, growth-oriented environment where ideas are encouraged and career development is supported.

The base salary range for this position is CAD $65-90/hour, with final compensation determined based on factors such as work location, skills, experience, and background.

Havas uses artificial intelligence-enabled tools to support certain aspects of the recruitment process. All hiring decisions are made by our recruiting and hiring teams.