Director of Spa & Wellness

Four Seasons Hotels and Resorts; Toronto; On-site; CAD 70,000 - 110,000; Full time

Job summary

An established industry player seeks a visionary Senior Spa & Wellness Director to lead and innovate across multiple properties. This role is crucial in shaping guest experiences and driving profitability in luxury wellness. With a focus on leadership, operational excellence, and team development, the ideal candidate will foster collaboration and inspire high standards in service. Join a collaborative environment that values creativity and excellence, and be part of a team dedicated to creating transformative guest experiences in a vibrant city known for its luxury offerings.

Benefits

Competitive compensation

Professional growth opportunities

World-class training programs

Collaborative work environment

Diverse and inclusive culture

Work permit sponsorship

Exclusive travel program

Extended flex benefit plan

Qualifications

• 5+ years of senior management experience in luxury spa operations required.
• Expertise in spa, wellness, and holistic modalities preferred.

Responsibilities

• Guide Spa Directors, ensuring operational excellence and innovation.
• Lead budget planning and financial forecasting for regional spas.

Skills

Leadership

Communication

Financial Acumen

Mentorship

Spa Operations Management

Guest Experience Management

Marketing Strategies

Holistic Modalities

Education

5+ years in luxury spa operations

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A warm welcome framed by spacious, modern design awaits you in the heart of Toronto's historic Yorkville neighbourhood. Enjoy authentic French cuisine paired with one of our 350 wine labels at Café Boulud, and specialty craft cocktails at our spirited lobby lounge and bar. Enjoy the serenity of our Forbes Travel Guide Five-Star rated Spa, or step out and explore the vibrant character of Toronto's most glamorous shopping and restaurant district.

About the role:
The Senior Spa & Wellness Director at Four Seasons Hotels is a visionary leader responsible for providing strategic direction, mentorship, and operational excellence across multiple properties in the spa and wellness sector. This role is pivotal in shaping the guest experience, driving innovation, and ensuring the highest level of service and profitability. As a trusted regional advisor, the Senior Spa Director works closely with Spa & Wellness Directors, General Managers, and corporate teams to maintain Four Seasons' reputation as a leader in luxury wellness.

What you will do:

Leadership & Strategy

• Guide and mentor Spa & Wellness Directors across the region, fostering collaboration and sharing best practices to achieve excellence.
• Provide strategic advice to regional leadership on spa trends, innovations, and market opportunities to ensure Four Seasons remains a leader in luxury wellness.
• Act as the primary point of contact for spa-related matters during pre-opening, design, and operational phases, ensuring seamless integration of spa services within hotel operations.

Operational Excellence

• Conduct audits and property visits to assess spa operations, identify areas for improvement, and ensure compliance with brand standards.
• Develop and implement innovative spa concepts and treatments, keeping Four Seasons spas at the forefront of the industry.
• Oversee the cleanliness, functionality, and maintenance of spa facilities, working closely with engineering and housekeeping teams.
• Ensure all emergency response procedures are in place, with a focus on guest and staff safety.

Team Development

• Identify, mentor, and develop high-potential Spa & Wellness Directors and Assistant Spa & Wellness Directors for succession planning.
• Collaborate with Learning Managers and Designated Trainers to deliver best-in-class training programs for spa staff.
• Supervise and guide professional personnel, including Ayurvedic doctors, wellness practitioners, and external consultants.

Guest Experience

• Engage with guests to understand their needs and ensure personalized, exceptional experiences that align with Four Seasons' five-star standards.
• Advocate for wellness integration within all property departments, enhancing the overall guest journey.

Financial Oversight

• Lead budget planning, financial forecasting, and performance evaluations for regional spas, driving profitability and cost efficiency.
• Develop and execute strategies to increase revenue, including innovative service menus, retail opportunities, and memberships.
• Monitor and manage inventories, payroll, and operational expenses to ensure smooth operations and financial success.

Marketing & Brand Representation

• Collaborate with marketing and public relations teams to promote spa offerings and wellness programs, leveraging trends and guest preferences.
• Act as a brand ambassador at industry events, conferences, and partnerships to strengthen Four Seasons' position as a leader in spa and wellness.

Innovation & Trends

• Lead task forces to refine spa processes, create new service templates, and implement industry best practices.
• Advise Spa & Wellness Directors on retail product selection, marketing strategies, financial management, and wellness programming.
• Stay informed on market trends, guest preferences, and emerging wellness modalities to continuously innovate and adapt.

What you will bring:

• A minimum of 5 years of senior-level management experience in luxury spa operations.
• Demonstrated expertise in spa, wellness, and holistic modalities, with hands-on experience as a therapist preferred.
• Exceptional leadership, mentorship, and communication skills, with the ability to inspire and develop teams across multiple properties.
• Proven track record of financial acumen, including budget management, revenue growth, and cost control.
• In-depth knowledge of five-star service standards, spa staffing models, and guest-centric operations.
• Strong understanding of marketing strategies, spa menu development, and retail management.
• Passion for the health and wellness industry and the ability to stay ahead of market trends.
• Proficiency in English, both written and oral; additional languages are a plus.

What we offer:

• Competitive compensation and time off benefits
• Opportunities for professional growth within a globally recognized luxury brand
• Access to world-class training and leadership development programs
• A collaborative and innovative work environment that values excellence and creativity
• The opportunity to work in a diverse and inclusive culture, contributing to creating transformative guest experiences
• Sponsorship of work permit for qualifying candidates
• Exclusive discount and travel program with Four Seasons worldwide
• Extended flex benefit plan, including medical, HCSA, dental, vision, life insurance, virtual health care, EAP, Retirement Savings Plan

We look forward to receiving your application!

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.