Director of Software and Data

emergemarket.com; Canada; Remote; CAD 120,000 - 140,000; Full time

Job summary

A leading company in the contact center industry is seeking a Director of Software and Data to lead dynamic development teams. This role involves managing diverse teams, driving project delivery, and ensuring alignment with business objectives. The ideal candidate will have extensive experience in software development, excellent leadership skills, and a strong background in the BPO industry.

Qualifications

• 5+ years of experience in a leadership role managing diverse teams.
• Proven track record of delivering complex projects.
• Strong understanding of Agile and Waterfall methodologies.

Responsibilities

• Lead and manage multiple teams totaling 20+ people.
• Provide technical guidance and mentorship to enhance team skills.
• Manage project delivery ensuring quality standards.

Skills

Leadership

Problem Solving

Communication

Interpersonal Skills

Agile Methodologies

DevOps Principles

Education

Bachelor's degree in Computer Science

Bachelor's degree in Software Engineering

Tools

SQL Server

MongoDB

MySQL

AWS

Azure

Job description

Job Type: Full Time
Hours: Days
Salary: $120,000-$140,000 Yearly DOE

About AnswerNet
AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year.

Summary of Position:
Reporting to the VP of Technical Services, the Director of Software and Data will lead various agile, dynamic, and fast-paced development, programming, scripting and reporting teams. In this role, you will be responsible for managing multiple teams (and/or team managers) with varying skill sets, driving the support and deployment of customer and internally facing solutions, and ensuring alignment with our business objectives. The ideal candidate will have a strong background in software development, programming, data, reporting, BPO/Call Center Scripting, excellent leadership skills, and a proven track record of delivering successful projects in a fast-paced environment. Experience in the call center or BPO industry is highly desirable, and a strong sense of urgency is a must.

Key Responsibilities
○ Lead, mentor, and manage multiple teams (and/or team managers) totaling 20+ people with diverse skill sets, fostering a collaborative and high-performance culture.
○ Provide technical guidance, coaching, and mentorship to team members to enhance their skills and promote professional growth.
○ Manage team workload, allocate resources effectively, and ensure timely delivery of projects.
○ Assist with the resource strategy across the managed teams
○ Oversee the existing software development, programming, scripting, and reporting teams from requirements gathering and design to implementation, testing, deployment, and maintenance.
○ Drive the delivery of scalable, reliable, and high-performance contact center and communications solutions using a variety of technologies,
○ Manage multiple concurrent projects, ensuring they are completed on time, within budget, and to the required quality standards.
○ Provide technical leadership and direction to the teams while driving innovation, quality, and continuous improvement.
○ Ensure the scalability, security, and performance of all solutions.

○ Collaborate effectively with cross-functional teams, including product management, infrastructure, data management, operations, and other stakeholders, to ensure alignment of development efforts with business goals.
○ Communicate project status, progress, and issues to stakeholders clearly and concisely.
○ Maintain a strong understanding of the call center or BPO industry and its specific technology needs.

Qualifications
● 5+ years of experience in a leadership role, managing various teams of varying levels of development skills.
● Proven track record of successfully delivering complex projects in a fast-paced environment.
● Strong understanding of development and program methodologies, including Agile and Waterfall.
● Experience with DevOps principles and practices, including continuous integration and continuous delivery.
● Excellent leadership, communication, and interpersonal skills.
● Strong problem-solving and decision-making abilities.
● Strong sense of urgency
● Ability to work effectively in a fast-paced, results-oriented environment.
● Experience with database management systems (e.g., SQL Server, MongoDB, MySQL).
● Experience with cloud technologies (e.g., AWS, Azure) is a plus.
● Experience in the call center or BPO industry is highly desirable.
Education and Experience
● Bachelor's degree in Computer Science, Software Engineering, or a related field.
● 5+ years of experience in software development, programming, reporting, and data management.