Director of ServiceNow Development

Agio; Old Toronto; Remote; CAD 80,000 - 140,000; Full time

Job summary

An established industry player is seeking a Director of ServiceNow Development to lead a dynamic team in optimizing ServiceNow solutions. This role combines technical expertise with leadership, allowing you to guide a talented group while actively contributing to development efforts. With a focus on collaboration and innovation, you will translate business needs into actionable projects, ensuring alignment across departments. The company fosters a supportive and inclusive work environment, offering remote work options and extensive benefits, making it an exciting opportunity for those passionate about technology and team development.

Benefits

Comprehensive health benefits

Uncapped paid vacation

RRSP matching

Training and growth opportunities

Social events

Paid volunteer time off

Flexible remote work arrangement

Inclusive parental leave policy

Multicultural team

Supportive work environment

Qualifications

• Proven experience managing ServiceNow development teams.
• Hands-on experience with ServiceNow module configuration.

Responsibilities

• Lead and mentor a team of ServiceNow developers and analysts.
• Oversee configuration of ServiceNow modules to meet business goals.

Skills

Team Management

ServiceNow Development

Agile Methodologies

Problem-Solving

Resource Management

Tools

ServiceNow

Job description

We have team members in the US, UK, Canada, India, and the Philippines. Our remote work policy allows us to accommodate our employees’ need for flexibility. Our family-forward mentality and work-life balance focus empower our employees to live their best life at Agio.

WE OFFER:

• Remote work arrangement
• Competitive salary
• Comprehensive health benefits including vision, dental, disability, life insurance, and more with immediate coverage
• An inclusive parental leave policy
• Uncapped paid vacation time off
• 10 paid holidays
• 10 paid sick days
• 32 hours of paid volunteer time off
• RRSP matching
• Training and growth opportunities
• A multicultural and diverse team
• A supportive work environment
• Social events
• Agio swag
• And more

Role Overview

The Director of ServiceNow Development will lead the ServiceNow UX and Portal team, overseeing the development, configuration, and optimization of ServiceNow modules to align with Agio’s business goals and client needs. This is a mid-level management role requiring a blend of technical expertise, leadership skills, and the ability to collaborate across departments. As a "player/coach," you will actively contribute to development efforts while guiding and mentoring your team.

Key Responsibilities

• Leadership & Team Management
  • Lead a team of ServiceNow developers and business analysts/systems administrators, fostering a culture of collaboration and innovation.
  • Manage resource allocation to ensure team members are focused, unblocked, and delivering effectively.
  • Provide mentorship and support for professional development within the team.
• ServiceNow Development & Configuration
  • Oversee the configuration and customization of core ServiceNow modules, including CSM, CMDB, ITSM, Portal, and CPM.
  • Maintain a hands-on approach to development as needed, demonstrating a "player/coach" mindset.
• Strategic Planning & Execution
  • Translate business needs and ideas into technical requirements and actionable project scopes.
  • Collaborate with stakeholders to prioritize and align projects with organizational goals.
• Process & Standards
  • Implement modern software development practices to optimize team efficiency and product quality.
  • Ensure best practices are followed in development, testing, and deployment.
• Collaboration & Stakeholder Management
  • Act as a liaison between technical teams, business units, and leadership to ensure alignment.
  • Regularly communicate project progress, risks, and achievements to stakeholders.

Qualifications

Required Experience

• Proven experience managing teams of ServiceNow developers.
• Hands-on experience with configuring and customizing ServiceNow modules, particularly:
  • Customer Service Management (CSM)
  • Configuration Management Database (CMDB)
  • IT Service Management (ITSM)
  • ServiceNow Portal
  • Customer Project Management (CPM)

Skills & Knowledge

• Strong ability to translate business requirements into actionable technical solutions.
• Familiarity with modern software development practices, such as Agile methodologies.
• Expertise in resource management within a development team to maintain productivity and focus.
• Excellent problem-solving skills and ability to unblock team members in technical or process-related challenges.

Personal Attributes

• Demonstrated ability to lead as a "player/coach," contributing directly to technical work while mentoring the team.
• Strong communication and interpersonal skills to work effectively across diverse teams.
• Commitment to continuous learning and staying updated on ServiceNow platform development.

#LI-REMOTE