Director of Sales

Menlo Ventures; Toronto; On-site; CAD 150,000 - 190,000; Full time

Benefits offered by this job

In‑person Toronto office environment

Competitive compensation package

Global collaboration across regions

Job summary

Legora is seeking a senior Customer Success leader to manage strategic North America accounts and expand Legora’s global adoption. You will guide onboarding, adoption, expansion, and renewal while coordinating with cross-functional teams to deliver value at scale.

You will own high-value relationships, drive revenue growth beyond $2MM ARR, and lead a small team dedicated to strategic clients headquartered in North America with global reach. This role is office‑based in Toronto.

Qualifications

• 10+ years of Customer Success or related experience in a high-growth, high-stakes environment.
• Experience managing accounts worth > $2mm ARR and into 8-figures.
• Experience owning a commercial number and renewal/expansion accountability.

Responsibilities

• Own the relationship for strategic North America–based clients and drive global adoption of Legora.
• Identify and close commercial opportunities, coordinating with Leadership, Product, Marketing and Engineering.
• Lead onboarding and implementation with precision for fast deployment.
• Drive platform adoption via value-based success planning and executive touchpoints.
• Advise legal teams as strategic partner with Legal Engineering on goals and use cases.
• Manage a small team dedicated to Legora’s strategic client portfolio from North America with global reach.

Skills

Customer Success

Account Management

Project Management

Stakeholder Management

Data Fluency

Executive Presence

Communication

Change Management

Leadership

Cross-functional Collaboration

Job description

About Us

Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI‑native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end‑to‑end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world‑class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. We lean in: ownership over titles, outcomes over intentions. We fight for excellence: high standards, direct, ego‑free feedback. We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place.

What You\'ll Do

You’ll be the face of Legora for our most strategic clients post‑sale – guiding them from onboarding through adoption, expansion, and renewal. Specifically, you will:

• Own the relationship for all strategic, oftentimes global, clients headquartered in North America – accounts that are/have the potential to generate 7 to 8 figures ARR. You will own the global adoption of Legora across a multinational footprint and visit with clients regularly.


• Identify, shape, and close commercial opportunities acting as the lead negotiator, continuously navigating competitive scenarios while leading cooperation with internal teams such as Leadership, Product, Marketing, and Engineering.


• Lead onboarding and implementation with precision, establishing a strong foundation and ensuring seamless deployment from day one.


• Drive platform adoption through structured enablement, value‑based success planning, and ongoing executive‑level touchpoints.


• Act as a strategic advisor to legal teams in partnership with Legal Engineering – clarifying goals, uncovering new use cases, and influencing internal resourcing.


• Manage a small team dedicated exclusively to Legora’s strategic client portfolio headquartered out of North America, with global reach.

What You Bring

• 10+ years of Customer Success, Account Management, Management Consulting or related experience in a high‑growth, high‑stakes environment managing complex, strategic logos.


• A track record of driving customer engagement, retention, expansion, and satisfaction with accounts worth > $2mm ARR and into 8‑figures.


• Experience owning a commercial number and taking full accountability for the renewal and expansion.


• Direct management experience, taking responsibility for performance and development of reports within a small team.


• Experience working with legal teams, regulated industries, or similarly sophisticated professional services clients; legal tech or law firm experience is a strong plus.


• Exceptional change management, project management, and stakeholder management skills; adept at orchestrating complex, cross‑functional implementations and workstreams.


• Proven success navigating ambiguous customer situations, designing solutions, and influencing internal teams to secure required resources.


• High EQ and executive presence, with the judgment to know when to listen deeply, when to guide, and when to drive decisions forward.


• Excellent communication and storytelling abilities, including comfort engaging with senior leaders at large organizations.


• Experience working in fast‑paced or early‑stage environments—energized by building and improving processes, not just following them.


• Data fluency and a metrics‑driven approach to customer health, forecasting, and account strategy.


• A passion for in‑office collaboration—we are in‑office 5 days per week.

What’s In It For You

• Global collaboration: Partner with teams and clients across Europe, APAC, and North America.


• Competitive package: Comprehensive salary, benefits, and tools for success.


• Meaningful work: Your efforts shape how thousands of lawyers use AI daily.


• In‑person environment: Toronto office is designed for ambitious builders.

Legora is an Equal Opportunity Employer

At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal‑opportunity employer and committed to creating an inclusive, high‑performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.