Director of Residential Services

Itziar Management LTD; Victoria; On-site; CAD 70,000 - 85,000; Full time

Job summary

A leading property management company is seeking an experienced Director of Residential Services to oversee multiple residential multi-family facilities including tenant relations and staff management. The role requires strong leadership, conflict resolution skills, and a proven track record in property management to ensure smooth operations and tenant satisfaction.

Benefits

Extended Health

Dental

Vision

Life Insurance

Paid Time Off

Hybrid Work Arrangement

Casual Dress Code

Three weeks vacation

Qualifications

• Minimum of 5 years experience in property management.
• Minimum 2 years experience in a supervisory capacity.
• Strong knowledge of property management principles.

Responsibilities

• Oversee multiple residential facilities and their staff.
• Resolve escalated tenant disputes.
• Manage property advertising and promotions.

Skills

Conflict Resolution Skills

Communication Skills

Leadership

Organizational Skills

Detail Oriented

Job description

Are you an experienced Property Manager with the ability to lead and motivate others? Itziar Management is seeking a full-time Director of Residential Services to oversee multiple residential multi family facilities and their staff.

We’re a local operator of quality apartments and commercial facilities in Vancouver and Victoria. Established in 1998, we are an active partner in our community and believe in a hands-on approach to everything we do. We provide well-maintained facilities and have an open communication policy with our tenants and on-site management staff. We are a family run business with a positive and inclusive culture that values and supports its employees. If you think you’d be a good fit for our team, we’d love to hear from you!

Who You Are

You’re a mature and experienced individual with a track record of successfully leading and empowering others; you know how to bring out the best in others while maintaining a constructive and encouraging environment. Whether speaking to a tenant, direct report, or part of the executive team, you find it easy to relate to and build rapport with others. You have excellent communication skills and can relay information in a clear and concise way. You’re organized and detail oriented, and enjoy being responsible for a wide variety of tasks in a dynamic role.

What You’ll Be Doing

The Director of Residential Services is responsible for supporting on site staff with tenancy issues, creating and managing facility operations manuals, reviewing and optimizing management processes, and assisting in staffing requirements.

Duties include, but aren’t limited to:

• Provides direction and support to Resident Managers
• Resolves escalated Tenant disputes, reviews and resolves Tenant delinquencies, and acts as the primary representative during Tenancy Arbitration Hearings
• Manages and leads changes in the Property Management System
• Administration of Property Forms and Agreements, and Leases and Applications related to Residential and Commercial Property Management
• Property advertising and promotions
• Tenant accounting and communications
• Conducts site visits, including reviewing units on turn over for required improvements
• Emergency response

Qualifications:

• Minimum of 5 years experience in property management, with a proven track record in managing residential multi family facilities
• Minimum 2 years experience in a supervisory capacity
• Strong knowledge of property management principles, practices, and regulations
• Extensive knowledge of the Residential Tenancy Act
• Strong conflict resolutions skills
• Strong English communication skills - both verbal and written
• Clear Criminal Record Check as this is a position of trust

Salary:

Salary: $70,000 to $85,000 annually

Other Information:

Recruitment Process: Applicants will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A Criminal Record Search and reference checks will be conducted as part of the process.

Status: Full-time permanent

Hours Per Week: 40 + on call

Benefits Offered: Extended Health, Dental, Vision, Life Insurance, Casual Dress Code, Paid Time Off, Hybrid Work Arrangement

Vacation: Three weeks to start

Our buildings are non-smoking facilities

If this job description appeals to you, we encourage you to apply even if you don’t meet all of the requirements.We’re interested in getting to know you and what your talents are.