Director of Regional Operations

Paladin Airport Security Services; Victoria; On-site; CAD 145,000 - 155,000; Full time

Job summary

A leading airport security services company is seeking a Director of Operations to oversee operations at various locations in British Columbia. The role demands strong leadership skills, extensive experience in security operations, and the ability to manage compliance and client relations effectively.

Qualifications

• At least 10 years of relevant management experience in security or aviation security.
• In-depth knowledge of CATSA regulations.
• Experience leading large, diverse teams.

Responsibilities

• Provide strategic leadership and oversee operations at multiple airport locations.
• Ensure compliance with CATSA regulations and exceed SLAs.
• Foster a positive workplace culture and engage with stakeholders.

Skills

Management

Leadership

Client Satisfaction

Crisis Management

Operational Efficiency

Strategic Planning

Education

Bachelor's degree in Business Administration, Management or related field

Master's degree (preferred)

Job description

Based out of Victoria and reporting into the Vice President, Pacific Region, the Director of Operations has overall accountability for the operations of Class 2 and 3 airports in the province of British Columbia. This role provides leadership to the Regional Managers in ensuring compliance with Canadian Air Transport Security Authority (CATSA) regulations, overseeing the execution of Service Level Agreements (SLAs), and driving strategic initiatives to improve operational efficiency and effectiveness. The Director of Operations will set the strategic direction for screening operations, lead cross-functional teams, manage stakeholder relationships, and foster a culture of operational excellence and inclusivity.

Key Responsibilities

Strategic Leadership & Operational Excellence

• Provide leadership to the Regional Managers who oversee the following locations : Victoria, Nanaimo, Comox, Campbell River, Abbotsford, Penticton, Cranbrook, Castlegar and Kamloops.
• Lead the development and execution of operational strategies to exceed SLAs, ensuring alignment with CATSA’s regulations on safety and passenger experience.
• Balance client satisfaction with cost-efficiency, optimizing operations to maximize performance while reducing operational costs.
• Continuously assess and improve processes, leading initiatives that streamline operations, increase productivity, and minimize inefficiencies.
• Develop strategies to drive improvements and meet key performance metrics.
• Lead organizational change initiatives, ensuring transparency, accountability, and continuous improvement across operational teams.

Client & Stakeholder Engagement

• Serve as the primary liaison between PASS and CATSA, maintaining strong relationships and ensuring compliance with regulatory and contractual obligations.
• Act as the point of contact for PASS executive leadership and external stakeholders, reporting on operational performance and providing strategic updates on key initiatives.
• Lead innovation and change management initiatives, ensuring smooth transitions during shifts in operational policies, processes, staffing, or strategy.
• Collaborate with Union and internal teams to address challenges in collective bargaining and operational changes.
• Provide decisive leadership during operational disruptions, ensuring timely and effective resolutions to staffing shortages, security incidents, or other crises.
• Develop and implement risk mitigation strategies to ensure business continuity, safety, and minimal disruption in high-pressure situations.
• Maintain clear communication with all stakeholders during crises, ensuring transparency and accountability.

Workplace Culture & Team Motivation

• Foster a positive, engaging work environment, ensuring high employee morale and alignment with the organization’s values.
• Promote CARE Culture, respect, and inclusivity, ensuring diversity and equity are central to the operational approach.
• Mentor teams, encouraging collaboration and the achievement of operational goals, while ensuring exceptional service to both internal and external stakeholders.

Qualifications & Experience

• Bachelor's degree in Business Administration, Management, Finance, Criminology, Public Policy, or a related field. A master's degree is preferred.
• Management experience in security operations, aviation security, or related fields, with at least 10 years of relevant experience.
• At least 5 additional years of experience in senior management roles, ideally in unionized environments.
• In-depth knowledge of CATSA regulations, airport security protocols, and operational best practices.
• Ability to manage large, diverse teams and lead complex operations while maintaining high levels of client satisfaction.
• Strong strategic planning skills and the ability to drive operational improvements and meet key performance metrics.
• Ability to obtain Federal Government Secret Clearance and Transport Canada clearance.

Key Success Indicators

• Achievement of SLAs and client satisfaction benchmarks, with continuous improvement in operational efficiency.
• High levels of workforce engagement, motivation, and alignment with company values.
• Effective crisis management and risk mitigation during operational disruptions.
• Success in fostering a culture of DEI within the team.

Salary : $145,000 - $154,500

PASS1A

The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE! If this sounds like a team that you'd like to join, we want to meet you!

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