Director of Quality Assurance

Programming.com; Edmonton; On-site; CAD 150,000 - 190,000; Full time

Job summary

Programming.com in Canada is seeking a Director of Quality Assurance for Shared Services to lead a centralized QA organization, design operating model, and oversee offshore teams in India. The role emphasizes performance, governance, and client communications.

The candidate will drive AI-assisted testing adoption, modern automation frameworks, and enterprise test management, while aligning with Scrum, DevOps, and CI/CD across geographies.

Qualifications

• Bachelor's degree required or equivalent professional experience.
• 10+ years in Quality Assurance with 5+ years in senior leadership or director roles.
• Experience building centralized shared services QA in offshore context, with design of operating model and SLAs.
• Proven success leading large offshore QA teams in India, understanding talent markets and cross-time zone delivery.
• Experience consolidating fragmented QA functions into unified processes and tools.
• Experience leveraging AI and emerging tech to transform QA, including AI-assisted testing tools and predictive analytics.
• Hands-on with modern automation frameworks (Playwright, Selenium, Cypress) and guiding architectural decisions for automation-first culture.
• Experience implementing an enterprise test case management platform.
• Leading WCAG 2.2 AA accessibility testing programs, tooling, audits, and remediation workflows.
• Define and implement performance/load testing strategy with tooling and CI/CD integration.
• Deep shift-left testing practices and embedding quality early in SDLC.

Skills

Leadership

Stakeholder mgmt

Agile/Scrum

DevOps/CI-CD

AI in QA

Test strategy

Cross-geo comms

Mentoring

Change management

Travel readiness

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field

Tools

Playwright

Selenium

Cypress

Jira

CI/CD tooling

K6

Locust

JMeter

Job description

Role: Director, Quality Assurance - Shared Services

Qualifications Required

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent professional experience).
• 10+ years of experience in Quality Assurance, including 5+ years in a senior leadership or director-level role.
• Proven experience building and leading a centralized shared services QA organization, ideally in India, including operating model design, team structure, SLA definition, demand management, and cross-vertical service delivery. This is a critical requirement.
• Demonstrated success managing large-scale offshore QA teams in India, with deep understanding of the India talent market, engagement models, communication strategies, cultural nuances, and performance management across time zones.
• Track record of consolidating fragmented or siloed QA functions into a unified organization with standardized processes and tools.
• Demonstrated experience leveraging AI and emerging technologies to transform QA practices, including evaluation and adoption of AI-assisted testing tools, intelligent test generation, and predictive quality analytics.
• Hands-on experience with modern test automation frameworks (e.g., Playwright, Selenium, Cypress) with the ability to guide architectural decisions and drive an automation-first culture.
• Experience implementing an enterprise test case management platform.
• Demonstrated experience leading WCAG 2.2 Level AA accessibility testing programs, including tooling, audit processes, and remediation workflows.
• Proven experience defining and implementing a performance and load testing strategy, including tooling selection (e.g., k6, Locust, JMeter, or equivalent) and CI/CD integration.
• Deep expertise in shift-left testing practices and embedding quality into early SDLC phases.
• Strong proficiency with Jira for defect tracking and QA workflow management.
• Proven ability to engage and communicate effectively with clients, executive stakeholders, and cross-functional teams across geographies.
• Strong understanding of Scrum methodologies and DevOps/CI/CD practices.
• Exceptional change management and organizational development skills.
• Willingness and ability to travel to India periodically (estimated 15-20%) for in-person team syncs, organizational planning, and relationship building with offshore teams.

Preferred

• Experience in enterprise SaaS, government technology, or multi-vertical software product environments.
• Familiarity with government technology domains (e.g., Regulatory & Compliance, Tax & CAMA, Courts & Land Records, Payments, Public Works & Engagement).
• Experience with GCC (Global Capability Center) or shared services center setup and operations.
• ISTQB certification (Advanced or Expert level) or equivalent.