Director of Quality

Microart Services Inc.; Markham; On-site; CAD 90,000 - 120,000; Full time

Job summary

Microart Services Inc., a leading electronic manufacturing company, is seeking a Director of Quality to oversee quality management systems and strategies. This role involves leading audits, managing quality policies, and ensuring adherence to industry standards, supporting the company's commitment to customer satisfaction.

Qualifications

• Experience with ISO standards (9001, 13485).
• Strong background in managing quality departments.
• Excellent organizational and communication skills.

Responsibilities

• Develop and execute a quality strategy aligning with company goals.
• Lead quality-related audits and maintain compliance with standards.
• Conduct root cause analysis for quality incidents.

Skills

Leadership

Quality Assurance

Data Analysis

Documentation Control

Education

Degree in Engineering or Quality Management

Job description

190 Duffield Dr, Markham, ON L6G 1B5, Canada Req #87

Customer satisfaction. Everything we do is focused on building and sustaining our customers’ trust, confidence and loyalty.

ABOUT MICROART:

We are an electronic manufacturing company with a focus in producing PCBS (Printed Circuit Boards). Microart Services Inc. is an ISO9001, ISO13485 & AS9100 registered corporation servicing markets worldwide. Our continued commitment to servicing the prototype to mid-volume clientele has awarded us with strong, stable growth over 40 successful years and many valued long-term partnerships.

Job Title: Director of Quality

Reports To: CEO

Department: Quality Management

Location: Markham, 100% Onsite

Strategic Leadership
• Develop and execute a comprehensive quality strategy that aligns with the company's long-term vision and operational goals
• Lead the quality function as a key member of the executive team, influencing organizational direction and decision-making
• Collaborate with executive leadership to integrate quality initiatives into the overall business strategy
• Establish and oversee quality governance frameworks, ensuring adherence to industry standards and regulatory requirements
• Lead the development and implementation of quality policies, procedures, and best practices across the organization
• Identify potential quality risks and develop mitigation strategies to minimize impact on product quality and customer satisfaction
• Lead root cause analysis and corrective action processes for quality incidents, ensuring timely resolution and prevention of recurrence
• Lead the assessment and reorganization of the quality department to enhance efficiency and drive strategic initiatives

Documentation control
• Maintain revision control for all operating procedures, controlled quality manuals, quality-controlled forms, work instructions, rework instructions and all applicable files of quality system documentation
• Keep document history log, QCF list and external codes/standards up to date

Management representative
• Act as main company representative during annual ISO 9001, 13485, 16949, 27001 and AS 9100 registration/assessment audits
• Resolve any non-conformances identified during the audits
• Generate and send an Action Plan to the Registrar for the resolution of the non conformances
• Attend all customer meetings/audits dealing with Quality Systems and generate anycorresponding Action Plans and/or reports as needed
• Conduct all meetings with appliable staff dealing with QA issues, Management Reviews and generate required Management Review Reports

General QA
• Conduct supplier surveillance audits on selected vendors and generate corresponding audit reports
• Implement and maintain ISO 9001, 13485, 16949, 27001 and AS 9100 quality management systems
• Implement and maintain FDA listing
• Generate inspection reports for applicable customers

Data analysis and report generation
• Acquire on time delivery data, 8D (NCR/Customer Complaint) data and generatereports
• Acquire supplier performance evaluation, customer satisfaction and production data
• Assemble all data for analysis and subsequent actions
• Conduct follow up on required actionsCustomer Liaison
• Serve as QA representative for all customer/potential customer quality audits
• Follow up documentation on all quality issues identified during these audits
• Complete all customer issued questionnaires, quality agreements, surveys etc.
• Address all submitted requests for policies on conflict minerals, counterfeit parts and REACH programs
• Complete all customer required Quality reports (Control plans, FAI Reports, ITAR Data, Inspection Reports, PPAP Reports)
• Generate C of Cs for all applicable medical and aerospace customers

Other responsibilities as required

This job posting is for an existing vacancy.

Please note that artificial intelligence (AI) is not used at any stage of our recruitment process. All applications are reviewed and evaluated by the recruitment team.

Microart Services Inc. is an equal-opportunity employer. We welcome applications from candidates of all backgrounds. Microart Services Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request, taking into account the applicant's accessibility needs. If you require accommodation at any time during the recruitment process please email us at [e-mail].

To bend over backwards for our customers and to grow our family of people, customers and supply partners treating all with care & attention.

• 190 Duffield Dr, Markham, ON L6G 1B5, Canada