Director of Product Support - Agriculture

Brandt Group of Companies; Alberta; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading company in agricultural solutions seeks a Director of Product Support to oversee parts and service support functions. This role involves managing a team, developing sales strategies, and ensuring customer engagement to drive growth. The ideal candidate will possess strong leadership abilities and expertise in agricultural product support.

Qualifications

• Proven track record in agricultural product support.
• Experience in managing sales teams and achieving growth.
• Strong analytical skills for performance measurement.

Responsibilities

• Lead team of Regional Customer Support Sales Managers.
• Develop and execute regional sales strategies.
• Analyze sales and margin data to identify opportunities.

Skills

Leadership

Sales Strategy

Customer Engagement

Market Analysis

Education

Relevant degree in agriculture or related field

Tools

CRM Systems

Job description

The Director of Product Support - Agriculture (AG) provides leadership and direction for Brandt’s parts and service support functions. Responsible for leading a team of Regional Customer Support Sales Managers and growing Agricultural parts and service sales. The ideal candidate will have a relevant combination of education and experience along with a proven track record in the agricultural product support business.

Duties & Responsibilities

As a key player in the growth and development of the product support program, the Director of Product Support Sales will lead a team of Regional Customer Support Sales Managers (RCSSM) to develop and execute regional sales strategies and key objectives for their regions. This position will ensure our RCSSMs are held accountable for product support sales growth and customer engagement.

Sales Process

• Own overall Strategy and Annual Business plans with objectives to achieve sales and margin growth.
• Manage Sales Processes such as Call reporting, CRM, and target setting.
• Establish key KPI’s for CSA’s and measure on a regular basis.
• Analyze and implement proper coverage for the region.
• Engage and support in large Fleet accounts.
• Analyze Reports to provide insight and feedback to guide performance of CSA’s and branches.
• Support in development of overall Parts and Service Sales strategy.
• Monitor CSA incentive program to ensure it is effective.
• Implement comprehensive succession plan for RCSSMs and CSAs.
• Identify and implement Best Practices across the Regions.
• Market Intelligence on competition, customers, and segment trends.
• Analyze sales and margin data to identify opportunities.