Director of Product, Dining

MealSuite; Cambridge; Hybrid; CAD 100,000 - 150,000; Full time

Job summary

A dynamic SaaS company in Cambridge is seeking a Director of Product, Dining to lead innovation strategies across its product suite. This role involves managing product strategy, collaborating with cross-functional teams, and making strategic decisions to expand market reach. The ideal candidate has significant experience in product management, a strong understanding of design integration, and a passion for enhancing user experiences. Competitive benefits and hybrid work flexibility are offered.

Benefits

Unlimited paid time off

Health benefits (medical, dental, vision)

On-site gym

Qualifications

• Deep knowledge of interaction design and hardware/software integration.
• Experience leading cross-functional product teams.
• Understanding of SaaS business strategy.

Responsibilities

• Own the Product Strategy for Dining.
• Lead discovery and innovation within the Dining domain.
• Manage team operations and oversee collaboration.

Skills

Interaction design

Cross-functional team leadership

Strategic mindset

Product road-mapping

User empathy

Education

Bachelor’s degree in business, hospitality, or a technical field

Job description

Overview

MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization with 190+ team members worldwide and hub locations in Cambridge, ON, Canada; Dallas, TX, USA; and Ho Chi Minh City, Vietnam. Our end-to-end foodservice technology solutions help professionals across healthcare and aging services streamline operations, save time, reduce food waste, and meet regulatory requirements, enabling improved patient and resident care.

We’re looking for our next strategic Director of Product, Dining to join our Product team. Reporting to the Vice President, Product, you’ll drive innovation and growth across the Dining product suite, including POS, Portal, Ordering, and Self-Serve Kiosk experiences.

Responsibilities

• Own Strategic Product Growth and Innovation – Own the Product Strategy for Dining. Identify and evaluate market opportunities for Culinary product expansion and prioritize team efforts to drive measurable impact such as increased product adoption, expanded market reach, upsell opportunities, etc. Create an actionable plan to address these opportunities.
• Monitor Qualitative & Quantitative performance – Use data to assess product performance in the market, including reasons for upsell variations, requirements to compete in new markets, and feature adoption.
• Domain Ownership & Feature Leadership – Lead discovery and innovation within the Dining domain. Understand user needs, workflows, and market dynamics to shape product direction and deliver features that drive impact across the Dining portfolio.
• Track Competitive & Partner Ecosystem – Be the domain expert on competitive landscape and partner ecosystem. Understand tools and platforms customers use beyond MealSuite and align partner goals with product vision.
• Forge Cross-Functional & Cross-Team Collaboration – Lead a multidisciplinary team of Product Managers, Product Owners, and UX Designers. Collaborate with delivery teams for milestones, and work with Sales, Marketing, CX, Support, partners, customers/users, and external stakeholders.
• Drive strategic decision-making – Create business cases, prioritize initiatives using value vs. effort, and guide long-term product vision.
• Manage team operations – Oversee collaboration with the development team, escalate risks, and ensure execution.
• Become a domain expert – Understand resident and staff needs in senior living, with experience designing for high-volume consumer products and accessibility challenges. Create intuitive experiences across mobile, tablet, kiosks, and handhelds, adapting interaction design to each platform. Drive outcomes through product and meal upsell, reduced ordering effort/time, improved accuracy, and strong adoption.
• Mentor and grow your team – Provide leadership and development opportunities for Product Managers, UX Designers, and Product Owners.

Qualifications

• Familiarity with the daily routines and needs of residents/patients and dining services staff.
• Deep knowledge of interaction design and hardware/software integration (mobile, tablets, kiosks, printers, RFID, etc.).
• Experience leading cross-functional product teams including Product Managers, UX Designers, and Product Owners.
• Understanding of SaaS business strategy, including pricing, go-to-market, and value analysis.
• Experience in product road-mapping and prioritization frameworks.
• Experience in dining roles within senior living or acute care (1+ years).
• Proven experience leading product teams directly (3+ years).
• Experience making strategic product decisions (2+ years).
• Experience in external-facing roles with customers and partners (2+ years).
• Ability to build strategic relationships with senior stakeholders and partners.
• Bachelor’s degree in business, hospitality, or a technical field.
• Passion for growth, user impact, and building great products.
• Willingness to travel occasionally with a valid passport and no travel restrictions that would impede cross-border work (Canada/USA; and Vietnam if required).
• Thrives in an agile environment that values collaboration and adaptability.
• Desire to be directly involved in projects offering learning opportunities and leadership development.

Note: We recognize imposter syndrome is real—please apply if you feel you have the potential to contribute.

More to love about working at MealSuite

• We are passionate people that care about others. Our mission is to deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology.
• Progressive culture that values teamwork and innovation, with voices across the organization heard and influential tasks assigned.
• Growing sustainably—the startup mindset with the stability of an established company in a growing industry.
• Employee benefits – including unlimited paid time off, health benefits (medical, dental, vision, life & disability), maternity/parental leave, and on-site gym.
• Hybrid flexibility – a balance of in-office collaboration and remote work options.
• Work-life balance – supported by leadership wellbeing commitments.
• Inclusive workplace – diverse representation across staff and leadership.
• Equity program and 401(k) plan (US) – planning for your future.
• Career development – opportunities for advancement and growth.
• Purposeful work with positive community impact – alignment with personal values for the majority of North American employees.

This role will require you to work in our office located in Cambridge, CA or Dallas, US up to 2 days a week. More than an hour away? Apply anyway, and we can discuss options.

What’s next?

Apply today with your resume and answers to our application questions. We’ll start reviewing candidates within two weeks of posting and will contact suitable candidates for next steps. If there is a delay, please be patient as we thoroughly review applications.

If you require accommodation to our application process, please contact [e-mail].

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