Director of Operations, HopeWorks Canada Ltd.

Are you a dynamic leader who is passionate about and experienced in using business for social good? Join HopeWorks Canada Ltd., a dynamic social enterprise wholly owned by ADRA Canada. We are seeking a Director of Operations to help grow our mission-driven business. If you’re a strategic thinker with a heart for social innovation, this is your chance to make a difference!

The Director of Operations is a strategic and results-driven leader responsible for overseeing and optimizing the operational efficiency and scalability of HopeWorks Canada Ltd. Reporting to the Chief Executive Officer (CEO) and accountable to ADRA Canada, the organization's sole shareholder, the Director of Operations will play a pivotal role in driving operational excellence and sustainable financial growth. This position will provide strategic oversight for the Hope Harvest and Hope Residence business streams, ensuring alignment with the organization's mission while enhancing overall performance and long-term success.

Reporting to: CEO - HopeWorks Canada Ltd.

Department: Administration

Location: Newcastle, ON, Canada

Employment Type: Full-time

Travel: International and National travel required up to 30% of the time

Application Closing Date: Open until filled

KEY RESPONSIBILITIES

Strategic Growth Management (25%)

• Develop and implement the organization’s strategic plan ensuring alignment with the organization’s mission and goals.
• Develop, implement and oversee growth strategies to scale the organization’s business products and services in the Canadian market, ensuring alignment with best practices and the organization’s mission and goals.
• Develop, implement and oversee the organization’s operational plan and budget, ensuring cost-effective use of resources while maximizing impact.
• Oversee daily operations of the organization’s business products and services, ensuring operational excellence in production, sales, marketing, and research and development to drive process improvements.
• Collaborate with cross-functional departments of ADRA Canada to provide the necessary financial and marketing support for business operations.
• Develop policies, procedures, and systems for operational effectiveness, efficiency, productivity and impact measurement.
• Report to the CEO on meeting organizational mandates and performance of business products and services.

Financial & Budget Management (20%)

• Lead development of budgets, financial forecasts, and performance metrics to track financial performance of the organization’s business products & services and adjust operations accordingly.
• Manage the organization’s business product and services budgets and expenses and ensure cost-effectiveness.
• Identify cost-saving opportunities without compromising quality or service delivery.
• Increase profitability of business products and services to ensure sustainability of ADRA Canada’s social programs.
• Ensure compliance with financial regulations, grant requirements, and funding agreements.

Quality Control & Compliance (15%)

• Ensure compliance with company policies, industry regulations, and legal requirements.
• Implement quality control measures to maintain high product and service standards.
• Conduct risk assessments and develop mitigation strategies.

Stakeholder & Vendor Management (15%)

• Coordinate with internal departments, suppliers, and external partners.
• Lead negotiation of contracts, purchasing and management of vendor relationships.
• Build relationships with key stakeholders to enhance operational effectiveness.

Impact & Performance Management (10%)

• Establish key performance indicators (KPIs) to measure operational success of the organization’s business products & service.
• Implement data-driven decision-making processes to assess the effectiveness of the organization’s business product and services.
• Prepare reports and present insights to CEO and Board for decision-making.

Logistics (15%)

• Manage the supply chain and import process for the organization's business products ensuring quality control.
• Ensure compliance with Canadian import regulations.
• Manage demand forecasting and order fulfillment and logistics to ensure timely order processing and distribution to customers/retailers.
• Maintain relationships with distributing partner(s).
• Oversee warehousing and inventory levels.
• Develop and implement logistics plan for online sales.
• Develop strategies to reduce risk and maximize cost-savings without compromising quality.

*Perform other duties as designated by the Director.

EDUCATION, EXPERIENCE AND CORE COMPETENCIES

Must-Haves:

• Master’s degree in business administration, operations or supply chain management, public administration or related field required.
• Minimum of 7-10 years of experience in executive level management, preferably in a social enterprise or impact-driven business.
• A citizen or permanent resident of Canada or the ability to legally work in Canada, by virtue of holding a current valid work permit (if required).
• Strong ability to make decisions and initiate action by making prompt, clear decisions which may involve tough choices or considered risks.
• Excellent Leadership & Supervisory skills – Able to provide others with a clear direction and set appropriate standards of behaviour.
• Excellent Relating & Networking skills – Establishes good relationships with colleagues, suppliers, vendors, etc; and able to build wide and effective networks.
• Strong entrepreneurial and commercial thinking - Able to identify business opportunities for the organization; and possesses strong financial management and budgeting skills with understanding of social enterprise funding structures.
• Proven ability to formulate and implement operational strategies and processes to realize organizational goals.
• Exceptional communication and interpersonal skills.
• Proficient in Microsoft Office Suite and communication/collaboration applications such as SharePoint, Zoom, Teams etc.

Nice-to-Haves:

• Project Management certification.
• Fundraising experience.
• International business experience.
• Proficient in project and workflow management tools.
• Familiarity with logistics and supply chain software.
• Written and oral communication skills in French.

HOPEWORKS CANADA LTD. VISION, MISSION & PERSONAL COMMITMENT STATEMENT

HopeWorks Canada Ltd’s vision is to become Canada’s leading social enterprise by providing high-quality products and services, driving global social impact, and being the preferred choice for Canadians who want their purchases to support meaningful change worldwide.

HopeWorks Canada Ltd’s mission and purpose is to develop ethical and innovative income-generating ventures that offer valuable goods and services within Canada whereby the profits earned will be used to support the programming activities of ADRA Canada, enabling them to provide greater assistance to individuals and communities in need.

HopeWorks Canada Ltd’s employees are engaged in supporting the vision and mission and as employees are required to exemplify the Christ-like life and avoid all appearances of wrongdoing. The employee must conduct him/herself, both on and off duty, in accordance with HopeWorks Canada Ltd’s code of conduct.

WHY A CAREER WITH HOPEWORKS CANADA Ltd?

Joining HopeWorks Canada Ltd. means being part of a purpose-driven organization that blends business innovation with social impact. Unlike traditional businesses, our profits are reinvested into meaningful causes, creating lasting change in the communities we serve. You’ll have the opportunity to apply your skills in a dynamic, mission-driven environment where your work directly contributes to social solutions. As part of our team, you’ll enjoy a collaborative culture and the satisfaction of knowing that your efforts make a real difference. If you’re looking for a career with purpose, where business meets positive change, this is the place for you!

HopeWorks Canada Ltd. is an equal opportunity employer. We are committed to an inclusive, barrier-free recruitment and selection processes, including our work environment. We especially welcome applications from women, Indigenous peoples and members of racialized communities.

HopeWorks Canada Ltd. welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please inform us within your application if you require any accommodations and every effort will be made to meet your needs.

Due to a high volume of applicants, only shortlisted candidates will be contacted. If you are chosen to move forward, our interview process typically follows this sequence:

• One hour in-person/virtual “get to know you” interview with a member of the HR team, Hiring Manager, and sometimes another senior staff member. This interview will evaluate values and culture fit.
• One hour in person/virtual technical interview with a member of the HR team and the Hiring Manager and/or the Department Director.
• Depending on the role, in some cases a 30 minute to 2-hour technical skills test will be required.
• Reference checks.
• A decision is communicated and an offer is extended subject to criminal background check.

At HopeWorks Canada Ltd. we aim to complete the entire process above within six (6) weeks. If at any time we decide to end your candidacy, you will be notified of this by a member of our team in writing. We would appreciate it if you extend us that same courtesy.