Director of Operations - Healthcare Security

Securiguard Services Ltd.; Village of Alberta Beach; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading Canadian security firm is seeking a Director of Operations for its Healthcare Security vertical in Alberta. This role involves managing client relationships while overseeing a team. The ideal candidate will have extensive healthcare security experience, strong leadership skills, and a commitment to excellence, ensuring that the highest standards of compliance and performance are met. Exceptional communication and problem-solving skills are essential for success in this role.

Benefits

Competitive salary

Comprehensive benefits package

Qualifications

• Minimum seven years' experience in an operational setting.
• At least three years of experience in Healthcare Security operations.
• Experience managing a large number of staff.

Responsibilities

• Lead and develop a team of Client Services Managers.
• Build relationships with key healthcare clients.
• Conduct market research and competitive analysis.
• Develop operational strategies to improve service quality.

Skills

Client relationship management

Team leadership

Problem-solving

Financial analysis

Communication

Education

University Degree or College Diploma in Management

Tools

MS Office

CCTV/Access Control systems

Job description

When a multi-billion-dollar project is at stake, or an invaluable asset needs safeguarding, the crucial question is: who will you trust with your keys? For nearly 50 years, the answer for thousands of companies has been Securiguard. At Securiguard we make people feel safe. Beyond cutting-edge security and safety services, we provide leading-edge customer service, all while caring for our people, our community, and our environment.

Securiguard is looking for a Director of Operations who will lead our Healthcare Security vertical in Alberta, managing client relationships and overseeing a team of Client Services Managers. This role is pivotal in driving strategic growth, fostering trusted partnerships, and ensuring our healthcare clients receive services that meet the highest standards of compliance, care, and performance.

The Day To Day

• Lead, mentor, and develop a team of Client Services Managers and frontline staff fostering a culture of excellence and accountability.
• Build and maintain strong, long-term relationships with key healthcare clients, understanding their needs and ensuring our services exceed their expectations.
• Understand your clients and lead from the front by being actively involved in all aspects of client relationship management to become their trusted security and safety solutions resource.
• Identify and pursue new business opportunities, build a robust pipeline, and establish relationships with key stakeholders.
• Conduct market research and competitive analysis to stay ahead of industry trends, emerging threats, and regulatory changes impacting healthcare security.
• Lead client negotiations, and close deals to achieve revenue targets and market share growth including the negotiation of increases and renewals with our existing client base.
• Develop and implement operational strategies to improve service quality, client satisfaction, and business growth.
• Establish and monitor key performance indicators (KPIs) to ensure operational objectives are met and drive continuous improvement.
• New business start-ups and transition plan implementation.
  
  

Knowledge

• Legislation - Relevant government and Healthcare security legislation in Alberta
• Security Operations - schedule management, Standing Orders preparation, security systems (CCTV/Access Control), Incident Reporting set-up and installation
• Financial - margin maintenance/improvement, Client/Site financial analysis, Spend Control
  
  

Here's What You Need

• University Degree preferred, College Diploma or certificate in Personnel Management, Business Management, Human Resources or experience in an operational setting involving the management and supervision of a large number of staff members.
• Minimum of seven years' experience as a manager in an operational setting, with at least three years of direct experience in Healthcare Security operations or managing healthcare client portfolios.
• Have, or be in the process of attaining the CHPA designation with IAHSS
• In-depth understanding of healthcare industry dynamics, regulatory requirements, and security challenges.
• Experience working with hospitals, health authorities, or healthcare-related facilities is strongly preferred.
• Demonstrated success in building and leading teams, passion and high energy for people.
• Proven track record of excellence in client relationship management, problem solving and business development
• Experience in an operational setting involving the management and supervision of many staff members
• Strong communicator with assertive interpersonal skills and team player are critical to success.
• Strong management and leadership skills together with excellent communication, influencing, negotiating and engagement skills
• Sound judgment and decision-making skills, with a 'hands on', problem solving approach, able to remain calm under pressure and take control of incidents
• Experience of writing policy, standing order procedures, drafting reports, preparing business cases and compiling and adjusting duty rosters to meet shortfalls in staffing levels
• MS Office proficiency; Self-motivated; demonstrated ability to produce results while working independently; proven strong analytical and organizational skills; proven customer service skills required; sales and management training an asset; valid Class 5 Alberta Driver's License; access to or possession of vehicle for attending to all client sites
• Understands financial and cost drivers in the security industry
• Certified Protection Professional or equivalent American Society for Industrial Security certification standing is an asset.
  
  

Who We Are

At Securiguard, we believe in living and acting by our values: R.E.A.C.H. Respect

• Empathy
• Accountability
• Courtesy
• Honesty
  
  

We have proven expertise in deploying security and safety personnel in a variety of industries including Corporate, Retail, Property Management, Industrial, Aviation, Marine, Government, Educational, and Healthcare, and have the largest and highest accredited K-9 detection and screening division in Canada.

With the ability to service clients across Canada - in major centers, small towns, and remote locations by air, land, or sea - our team of 4,000+ security and safety professionals provide peace of mind through comprehensive security services and customized solutions.

We believe that diversity enables the company to grow toward a better future. Our mission, vision, and values have led us to being the 2021 winner of Canada's Most Admired Corporate Culture and a finalist of the 2021 and 2022 Canadian HR Awards for Excellence in Diversity & Inclusion.