Director of Operations - Healthcare Security

Securiguard; Edmonton; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading security services provider is seeking a Director of Operations to lead their Healthcare Security division in Alberta. This role is crucial for managing client relationships and overseeing a team, focusing on strategic growth and compliance with industry standards. Candidates should have extensive managerial experience in operations, particularly within the healthcare sector. Strong leadership and business development skills are essential, alongside relevant educational qualifications.

Qualifications

• 7+ years of managerial experience in operations, including healthcare.
• Current or in-progress CHPA designation with IAHSS.
• Experience working with healthcare facilities is strongly preferred.

Responsibilities

• Lead and develop a team of Client Services Managers.
• Manage relationships with healthcare clients and ensure service quality.
• Identify new business opportunities and conduct market research.

Skills

Leadership

Client relationship management

Business development

Communication

Problem-solving

Education

University degree or college diploma in management

Tools

MS Office

Job description

Job Description

When a multi-billion-dollar project is at stake, or an invaluable asset needs safeguarding, the crucial question is: who will you trust with your keys? For nearly 50 years, Securiguard has been the trusted choice for thousands of companies. We make people feel safe by providing cutting-edge security and safety services, exceptional customer service, and caring for our people, community, and environment.

Securiguard is seeking a Director of Operations to lead our Healthcare Security division in Alberta. This role involves managing client relationships and overseeing a team of Client Services Managers. The position is key to driving strategic growth, fostering trusted partnerships, and ensuring our healthcare clients receive services that meet the highest standards of compliance, care, and performance.

Responsibilities:

1. Lead, mentor, and develop a team of Client Services Managers and frontline staff, fostering a culture of excellence and accountability.
2. Build and maintain strong, long-term relationships with healthcare clients, understanding their needs and exceeding expectations.
3. Actively manage client relationships, becoming a trusted security and safety solutions resource.
4. Identify and pursue new business opportunities, build a pipeline, and establish stakeholder relationships.
5. Conduct market research and competitive analysis to stay ahead of industry trends and regulatory changes.
6. Lead negotiations and close deals to meet revenue and market share targets, including renewals and price increases.
7. Develop and implement operational strategies to improve service quality and business growth.
8. Establish and monitor KPIs to ensure operational objectives are met and promote continuous improvement.
9. Oversee new business start-ups and transition plans.

Knowledge:

• Relevant legislation and healthcare security regulations in Alberta.
• Security operations including scheduling, standing orders, CCTV/access control systems, incident reporting, and system setup.
• Financial management focusing on margins, client/site financial analysis, and spend control.

Requirements:

• University degree preferred; college diploma or certificate in personnel management, business management, or related operational experience managing large staff teams.
• At least seven years' managerial experience in operations, with three years in healthcare security or managing healthcare client portfolios.
• Current or in-progress CHPA designation with IAHSS.
• Deep understanding of healthcare industry dynamics, regulations, and security challenges.
• Experience working with hospitals or healthcare facilities is strongly preferred.
• Proven leadership, client relationship management, problem-solving, and business development skills.
• Strong communication, interpersonal, negotiation, and team collaboration skills.
• Ability to make sound decisions, remain calm under pressure, and handle incidents effectively.
• Experience in policy writing, report drafting, business case development, and staffing management.
• Proficiency in MS Office; self-motivated with strong analytical and organizational skills; customer service and sales experience an asset; valid Class 5 Alberta Driver's License and access to a vehicle.
• Understanding of financial drivers in the security industry.
• Certification such as Certified Protection Professional is an asset.

About Us:

At Securiguard, our values are encapsulated in R.E.A.C.H.: Respect, Empathy, Accountability, Courtesy, Honesty. We have extensive experience across various industries and operate Canada's largest accredited K-9 detection division. Serving clients nationwide, our team of over 4,000 professionals provides comprehensive security solutions. We value diversity and have been recognized for our corporate culture and inclusion efforts.