Director of Operations - Greater Vancouver and Vancouver Island Region

dentalcorp; North Vancouver; Remote; CAD 90,000 - 120,000; Full time

Job summary

A leading healthcare organization in Metro Vancouver seeks a Director of Operations to oversee multiple dental practices. This hands-on role requires leading teams to enhance patient care and service. Ideal candidates have 3-5 years in multi-unit management, strong business insight, and excellent leadership skills. This position involves extensive travel within the Greater Vancouver and Vancouver Island areas.

Qualifications

• 3-5 years of experience in multi-unit Dental Practice Management or Healthcare industry.
• Strong P&L, forecasting, and budgeting management skills.
• Ability to drive sustainable growth through KPIs.

Responsibilities

• Oversee up to 15 locations as primary relationship manager.
• Identify and implement operational efficiencies to enhance patient care.
• Mentor and lead a team of Regional and Practice Managers.

Skills

Leadership

Customer service orientation

Business insight

Project management

Education

University or College Diploma in relevant field

Job description

Who you are

You are an innovative, service-oriented individual excited to contribute to a fast-growing company that enhances excellence. You are a seasoned multi-unit leader eager to apply your expertise to drive change within a healthcare organization. As a Director of Operations, you enjoy leading teams collaboratively and aim to deliver outstanding service to Patients, Partners, and clinic teams. You thrive in hands-on roles and excel at identifying innovative solutions for your team and the company.

This is a remote position requiring extensive travel within the Greater Vancouver and Vancouver Island Area, approximately 3 to 4 days a week. Reporting to the Vice President, Operations, you will support our Partners across the province by delivering expertise in key business areas, resulting in optimal patient care and stakeholder value. You are a proven leader with experience managing teams effectively, supporting Partners in delivering top-tier patient care, and driven by excellence.

• You thrive in a high-growth environment
• You adapt quickly to change
• You are a subject matter expert and can influence others
• You are customer service oriented

In this role, you will

• Serve as the primary relationship manager and support contact for an assigned practice network, overseeing up to 15 locations and leading a team of Regional Managers
• Identify opportunities to optimize practices, drive service excellence and growth, and meet annual targets
• Develop and implement action plans for each dental practice
• Identify and implement operational efficiencies to enhance patient care, experience, revenue, profitability, staff engagement, and facility standards
• Foster relationships and synergies across the practice network
• Improve partnership between Practice Community and Support Centre to ensure service excellence
• Support practices and drive goals through Support Centre SMEs via execution and implementation of new programs
• Mentor, develop, and lead a team of Regional and Practice Managers

What we're looking for

• University or College Diploma in retail, business, office administration, or related field
• Three to five years of experience in multi-unit Dental Practice Management or Healthcare industry
• Strong business insight with extensive experience managing P&L, forecasting, and budgeting
• Proven ability to drive sustainable, measurable, and profitable growth through KPIs and metrics
• Excellent leadership and collaboration skills; ability to build effective relationships across diverse groups
• Experience managing large-scale projects with multiple stakeholders
• Strong organizational and time management skills; ability to handle multiple projects simultaneously
• Valid driver’s license and willingness to travel, including overnight stays

About Dentalcorp

Dentalcorp is Canada's largest and fastest-growing network of dental practices, committed to advancing Canadians' well-being through excellent clinical outcomes and memorable experiences. We acquire leading practices, uniting them to be Canada's most trusted healthcare network. Leveraging industry-leading technology and expertise, Dentalcorp offers professionals autonomy and growth opportunities.

Candidates must be legally eligible to work in Canada. We value diversity and inclusivity, reflecting the communities we serve. We encourage applicants requiring accommodations to inform their recruiter. We thank all applicants; only those selected for an interview will be contacted.